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Full Time Flow Call Center Jobs in Texas (NOW HIRING)

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Monitor real-time queues, call volumes, and ticket flow to support SLA attainment. * Support ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Monitor real-time queues, call volumes, and ticket flow to support SLA attainment. * Support ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

This position is a full-time, non-exempt, position located in our corporate office in Denton, TX. ... Nationwide high-volume call center experience * Nationwide collections experience * Experience ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

This position is a full-time, non-exempt, position located in our corporate office in Denton, TX. ... Nationwide high-volume call center experience * Nationwide collections experience * Experience ...

AEG Vision

Lead, Call Center

Dallas, TX · On-site

The Call Center Lead will be required to provide appropriate direction, supervision, and appraisal ... Benefits applicable to full Time Employees only. Physical Demands * This position requires the ...

AEG Vision

Lead, Call Center

Dallas, TX

The Call Center Lead will be required to provide appropriate direction, supervision, and appraisal ... Benefits applicable to full Time Employees only. Physical Demands * This position requires the ...

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Full Time Flow Call Center information

What is the difference between Full Time Flow Call Center vs Customer Service Representative?

AspectFull Time Flow Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, varied
Industry UsageCommon in telecommunications, finance, techCommon across retail, healthcare, services
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

Full Time Flow Call Center agents typically work in high-volume, team-based call center environments, focusing on technical support or sales. Customer Service Representatives work in diverse settings, providing direct customer assistance. Both roles require similar credentials and are essential in customer-facing industries, but differ mainly in scope and environment.

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Full Time Flow Call Center jobs near you

Call Center Representative

People's Community Clinic

Austin, TX • Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.  

Location: Remote

Compensation: $16.00- $18.00 per hour based on experience and qualifications.

Responsibilities

Under the direction of the Call Center Supervisor, this individual's primary responsibilities include:

  • Answer all incoming calls in a timely, professional, and courteous manner
  • Schedule new and return appointments for patients following scheduling guidelines
  • Explain the registration process and give directions to new patients; explain procedure preparation to patients as needed
  • Assist callers with information and referral to appropriate resources
  • Review and check insurance eligibility; explain required documents
  • Retrieve calls from voicemail and assist callers as needed
  • Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements
  • Adhere to HIPAA guidelines
QualificationsEducation:  High school diploma/GED required. Some college preferred. Experience:  Two years of experience working in a physician's office or healthcare facility; Call Center experience strongly preferred.  Knowledge, Skills, and Abilities:
  • Bilingual English/Spanish
  • Exceptional customer service skills
  • Ability to interact successfully with people from a variety of backgrounds and abilities.
  • Basic computer literacy
  • Working knowledge of electronic medical records and practice management systems.
  • Ability to multi-task in a high change environment 
 Our Benefits Include:
  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer-paid Life Insurance
  • Employer-paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 5% employer matching

People's Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity, or sex stereotyping.

Employment Type: FULL_TIME

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