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Call Listener Jobs in Texas (NOW HIRING)

Alphabe Insight

Call Center Agent

Dallas, TX

$15 - $19.50/hr

Call Center Agent At Swift7 Consultants, we specialize in delivering strategic communication and ... Strong verbal communication and active listening skills * Ability to work in a fast-paced, team ...

The Jenkins Organization

Call Center Agent

Houston, TX

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Strong listening skills to understand customer needs. * Analytical and problem-solving abilities

Qureos Inc

Call Center associate

Dallas, TX · On-site

$35K - $39K/yr

Call Centre Associate STP Ventures Ltd is seeking a dedicated and professional Call Centre ... Exceptional verbal communication, interpersonal, and active listening skills. * A confident, clear ...

SOS International LLC

Call Agent

El Paso, TX · Remote

$13.50 - $17.75/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while ...

Burjline Builders

Call Center associate

Dallas, TX

$35K - $39K/yr

Call Centre Associate STP Ventures Ltd is seeking a dedicated and professional Call Centre ... Exceptional verbal communication, interpersonal, and active listening skills. * A confident, clear ...

HELP-Hire

Call Center Rep $21.00

Houston, TX · On-site

$15.25 - $19/hr

... listening skills • Knowledge of medical terminology • Problem identification and problem ... insurance industry Or Call center experience in any industry- Required H.S. Diploma or GED ...

Alphabe Insight Inc

Call Center Agent

Dallas, TX

$15 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing ... Strong verbal communication and active listening skills * Ability to work in a fast-paced, team ...

Alphabe Insight Inc

Call Center Agent

Dallas, TX · On-site

$14.75 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing ... Strong verbal communication and active listening skills * Ability to work in a fast-paced, team ...

Limitless East Marketing

Call Center Agent

Dallas, TX · On-site

$14.75 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing ... Strong verbal communication and active listening skills * Ability to work in a fast-paced, team ...

Lumek Visuals

Call Center Representative

San Antonio, TX · On-site

$3K - $4K/mo

Introduction We are seeking a professional and customer-focused Call Center Representative to ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

Healthcare Support Staffing

Call Center Agent

Coppell, TX · On-site

$15 - $17/hr

... Call Center Qualifications Minimum Education/ Licensures/Qualifications * 1+ year(s) with ... Excellent communication skills (listening, oral, and written) * Personality & culture fit are very ...

Lumek Visuals

Call Center Representative

San Antonio, TX

$14.50 - $18.25/hr

Introduction We are seeking a professional and customer-focused Call Center Representative to ... Strong verbal communication and active listening skills. * Customer-focused with a professional and ...

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling Qualifications ...

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$14/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling Qualifications ...

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All JobsCall Listener JobsCall Listener Jobs in Texas

Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Texas? For Call Listener jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Texas look for? The top searched job categories for Call Listener jobs in Texas are:
What cities in Texas are hiring for Call Listener jobs? Cities in Texas with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Amtex Insurance & Constitution General Agency LLC

Houston, TX

$12 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.
Responsibilities
  • Receive inbound calls and place outbound calls
  • Identify the reason for the customers call, collect relevant information, and provide solutions
  • Refer to premade scripts for a variety of customer service topics
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • Previous experience as a Call Center Representative or in a similar role is preferred
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively