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Call Center Consulting Jobs in Texas (NOW HIRING)

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

Call Center

Austin, TX

$15.75 - $19.75/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

Call Center

Austin, TX

$15.75 - $19.75/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

Call Center

Austin, TX

$15.75 - $19.75/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

Call Center

Austin, TX

$15.75 - $19.75/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

Call Center

Austin, TX

$15.75 - $19.75/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

Call Center

Austin, TX

$15.75 - $19.75/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... Transfers providers to other Call Center units as needed. Meets individual performance standards.

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ...

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

We are currently the largest consulting firm and largest MBE certified firm headquartered in ... call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid ...

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Call Center Consulting information

See Texas salary details

$10

$16

$23

How much do call center consulting jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for call center consulting in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is call center consulting?

A Call Center Consulting job involves analyzing and improving call center operations to enhance efficiency, customer satisfaction, and overall performance. Consultants assess workflows, technology, and agent training, providing recommendations for optimization. They may also assist in implementing new processes, software, or strategies to reduce costs and improve service quality. The role requires expertise in customer service best practices, data analysis, and workforce management.

What does a call center consulting do?

A call center consulting professional analyzes and improves call center operations to enhance efficiency, customer satisfaction, and performance. They may assess workflows, implement technology solutions, develop training programs, and provide strategic recommendations to optimize call handling and service quality.

What are common challenges faced by call center consultants, and how can they overcome them?

Call Center Consultants often encounter challenges such as resistance to change from staff, aligning technology upgrades with business goals, and managing diverse client expectations. Overcoming these challenges requires strong stakeholder engagement skills, a data-driven approach to process optimization, and staying updated on emerging industry trends. Working closely with client teams to understand their unique pain points and delivering tailored, actionable recommendations is essential. Successful consultants are adaptable and proactive in communicating value, ensuring smooth transitions and improved outcomes for their clients.

What are the key skills and qualifications needed to thrive in call center consulting?

To thrive as a Call Center Consultant, you need strong expertise in call center operations, workforce management, and process improvement, typically supported by experience in customer service management or consulting. Familiarity with customer relationship management (CRM) software, call center analytics tools, and industry certifications such as COPC or Six Sigma is advantageous. Outstanding communication, analytical thinking, and the ability to build client trust are vital soft skills in this role. These competencies enable consultants to deliver effective solutions, optimize client operations, and drive measurable business results.

What are the most commonly searched types of Call Center Consulting jobs in Texas? The most popular types of Call Center Consulting jobs in Texas are:
What cities in Texas are hiring for Call Center Consulting jobs? Cities in Texas with the most Call Center Consulting job openings:
Infographic showing various Call Center Consulting job openings in Texas as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Call Center Program Consultant

Optimum Health Institute

Cedar Creek, TX • On-site

$18.50 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Job description

We are currently seeking a Call Center program Consultant who is responsible for answering inbound calls, making outbound calls, and answering inquiries from guests, inquirers, and adherents with accurate product and program knowledge about the OHI Body-Mind-Spirit program. Utilizes consultative sales techniques to book reservations, generate revenue, and meet departmental and individual key performance metrics. Ensures prospective guests and returning guests are met with a high level of customer service and provided a positive experience both on the phone and in person, by performing a variety of function within the Guest Services Team at the Institute including coverage at the Front Desk and Optimum Health Store.

Requirements

  • Minimum 3 years’ experience providing inside sales and customer care in contact center environment (inbound/outbound call center, inside/outside sales).
  • Associate's degree (A.A.) or equivalent from two-year College or technical school (60 units); Or equivalent combination of education and 8-10 years’ experience
  • Minimum 3 years’ experience educating clients (in product support, product knowledge and/or sensitive information areas)
  • Effective consultative sales skills; the ability to listen to the customers’ needs, offer confident recommendations and follow up, resulting in high satisfaction from the customer with the service they receive. Proven record of measurable sales performance
  • Excellent communication and active listening skills via telephone, in person, email, and chat
  • Ability to work as a team player, work at many levels with a can-do attitude to help best respond to customer needs
  • Strong work ethic, and leadership skills
  • Strong organizational skills, time management, and follow through with a high degree of detail orientation
  • Intermediate to advanced proficiency in Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint). Proficient use of e-mail and internet
  • Experience working in enterprise-level reporting systems & scheduling software


Pay Range

$18.50-$23.00 hourly

Qualifications

If you have always yearned for a career where you can make a difference by helping and serving others, then contact us today. We are looking for passionate people who have a spiritual foundation to be part of a team that promotes the well-being of every person’s body, mind and spirit.

You must be able to pass a background check and drug screen.

Job Type: Full-time

Pay: $18.50 - $23.00 per hour


Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime
  • Weekend availability

Work Location: In person

Job Type: Full-time

Pay: $18.50 - $23.00 per hour

Expected hours: No less than 40 per week


Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance


Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • On call
  • Weekends as needed


Experience:

  • Sales: 3 years (Required)
  • Computer skills: 2 years (Preferred)


Ability to Commute:

  • Cedar Creek, TX 78612 (Required)