Temporary Call Center Agent - 12/2/2024 - 01/03/2025
Reports to: Call Center Supervisor
Department: Contact Center
Availability: 6:00pm - 11:00pm EST
Location: Remote, must be in the USA
Pay: $12 p/h W2
Position Summary: The Call Center Agent - Bilingual will take inbound customer service calls and make outbound sales calls to support customers. This is a short-term, remote project; therefore, Customer Service Agent experience is required. This position is responsible for handling a variety of our top accounts including handling inbound calls. All CSR's will be responsible for maintaining performance metrics associated with their designated assignments.
All agents on this project must have:
โข Bilingual, Spanish & English
โข Computer, MS Windows 7, 8.1 or 10
โข Laptop or desktop (No tablet / No Chrome Book, No iPads)
โข Mouse / phone (landline preferred) / High Speed Internet (60 mbps or higher)
โข Quiet work area
โข Available to start work on 12/02/2024
Essential Duties/Tasks/Responsibilities:
โข Properly Document contact
โข Adhere to individual, team and department performance goals
โข Maintain professional attitude
โข This is a temporary remote part position from 12/2/2024 - 01/03/202
โข Hours Needed are from 6:00pm - 11:00pm EST
โข Off Christmas and New Years Day with no holiday pay for these days
โข Spanish Speaking needed (may consider non bilingual candidates)
โข Must maintain confidentiality for company and customer
โข Training hours are paid
โข Training Schedule as follows:
โข 12/2/24 - Welcome Training from 10am-12pm EST
โข 12/3/24-12/6 - USC Training from 10am - 3pm EST
Minimum Job Requirements
โข High School Diploma/GED required
โข Minimum 2 years' Call Center experience is required
โข Outbound call experience required
โข Up to 5 years' customer service experience required
โข Lead Generation Experience (PREFERRED)
โข Strong verbal skills, ability to make high volume, short message, outbound calls
โข Accurate typing and data entry
โข Experience with Windows-based software and Internet browsing
โข Reliable, Consistent
This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.
TMP Direct, in partnership with Glow Networks, is an Equal Opportunity Employer