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Call Center Director Jobs in Texas (NOW HIRING)

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

This position reports directly to the Call Center Director. Essential Job Duties: * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES * Answer incoming calls and respond to customer emails. * Make reservations for customers. * Handle customer inquiries ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Direct reporting to Call Center Manager. * Team-oriented but individually performance-driven. Why Join Us? * Be part of the foundational team of a growing centralized buying operation. * Clear ...

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our ...

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

SUMMARY Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by ...

Riverstone

center director

Sugar Land, TX · On-site

$15 - $18/hr

Lead the Way as a Center Director at Riverstone! Are you a natural leader with a passion for creating a positive and thriving environment? Riverstone, located in beautiful Sugar Land, TX, is seeking ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

SUMMARY Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... directed. * Reinforce team adherence to AI usage standards and escalation guidelines. * Provide ...

The Learning Experience

Center Director

Katy, TX

$43K - $59K/yr

Center Director Join the fastest-growing Academy of Early Education in the nation where "Happy Happens Here"! At The Learning Experience, we are dedicated to providing a platform for showcasing ...

bestway

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Able to direct team members and customers to the appropriate resources. * Responsible for ... The Call Center Supervisor is required to embrace and represent the Bestway's Bring It Values!

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Call Center Director information

See Texas salary details

$41K

$96K

$149.1K

How much do call center director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for call center director in Texas is $95,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.
More about Call Center Director jobs

What are the most commonly searched types of Call Center jobs in Texas?

The most popular types of Call Center jobs in Texas are:

What are popular job titles related to Call Center Director jobs in Texas?

For Call Center Director jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center Director jobs in Texas look for?

The top searched job categories for Call Center Director jobs in Texas are:

What cities in Texas are hiring for Call Center Director jobs?

Cities in Texas with the most Call Center Director job openings:

Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $95,970 per year, or $46.1 per hour.

Call Center Agent

The Jenkins Organization

Houston, TX • On-site

$14.25 - $18.75/hr

Other

Re-posted 7 days ago

Job description

Call Center Agent

At the Jenkins Organization, Inc., we're passionate about the RV Resort industry. As the parent company of Great Escapes RV Resorts, we specialize in acquisitions, development, and management.

We're currently expanding our team and are looking for Call Center Agents to join us. Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed.

This position reports directly to the Call Center Director.

Essential Job Duties:

  • Answer incoming calls and respond to customer emails.
  • Make reservations for customers.
  • Handle customer inquiries over the phone and via email.
  • Conduct research using available resources to provide the necessary information.
  • Manage and resolve customer complaints.
  • Offer customers detailed information about our products and services.
  • Enter new customer information into our system.
  • Update existing customer information as needed.
  • Identify and escalate priority issues to the appropriate channels.
  • Route calls to the relevant resources within the company
  • Follow up on customer calls when necessary.
  • Maintain detailed call logs according to our standard operating procedures.
  • Generate call reports to track performance and improve customer service.

Qualifications:

  • Excellent verbal and written communication skills
  • Strong listening skills to understand customer needs.
  • Analytical and problem-solving abilities
  • Customer service orientation and a desire to exceed expectations.
  • Strong organizational skills and attention to detail
  • Judgement to make sound decisions in a fast-paced environment.
  • Adaptability to handle various customer situations.
  • Ability to work well in a team environment.
  • Resilience and stress tolerance to handle challenging situations.
  • Ability to respond to customers' questions and address objections effectively.
  • Proficient in obtaining and maintaining customer information and leads.
  • Familiarity with customer service principles and practices
  • Knowledge of call center telephony and technology
  • Previous experience in a call center or customer service role is preferred.
  • Good data entry and typing skills.
  • Understanding of administration and clerical processes

Education and Experience:

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency.
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment preferred.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes

Physical Demands:

Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 20 pounds.

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