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Call Center Coach Jobs in Texas (NOW HIRING)

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Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives ... Lead, coach, mentor, and motivate a team of CSRs and Dispatchers * Conduct regular one-on-one ...

Robert Half

Call Center Specialist

Coppell, TX · On-site

$20.90 - $24.20/hr

We are looking for a Call Center Specialist to join a mortgage services team in Texas. This ... Take part in training sessions, coaching activities, and performance reviews to strengthen call ...

Entertainment Travel Associates

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a ... Structured training and coaching. * Opportunities for growth and advancement. * Performance-based ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

This role is ideal for a hands-on leader who enjoys coaching employees, improving operational processes, and driving a high standard of customer care. The Call Center Manager will oversee the day-to ...

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Call Center Coach information

What is a call center coach?

A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.

What does a call center coach do?

A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.

What are the key skills and qualifications needed to thrive as a call center coach?

To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.

What is coaching in a call center?

Coaching in a call center involves a supervisor or trainer providing guidance and feedback to agents to improve their communication skills, product knowledge, and customer service performance. It often includes reviewing call recordings, setting performance goals, and conducting one-on-one sessions to enhance overall service quality.

What are the most commonly searched types of Call Center Coach jobs in Texas?

The most popular types of Call Center Coach jobs in Texas are:

What are popular job titles related to Call Center Coach jobs in Texas?

For Call Center Coach jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Call Center Coach jobs in Texas look for?

The top searched job categories for Call Center Coach jobs in Texas are:

Call Center Coach jobs near you
Infographic showing various Call Center Coach job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Supervisor

Software Technology Inc

Dallas, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Supervisor

Location: Dallas, TX

Position: Onsite

We are looking for a supervisor who manages the team of White Glove Voice Specialists/Jr. Banker, responsible to manage day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, monitor and assess client calls, emails and other activities.

Process/Functional Skills:

  • Team Leadership: Lead, motivate, and supervise a team of call center agents to ensure high-quality customer service, productivity, and adherence to company policies and procedures.
  • Performance Management: Monitor and evaluate the performance of call center agents, providing regular feedback, coaching, and support to improve performance and achieve KPIs.
  • Call Monitoring: Review and assess call interactions to ensure that agents maintain a high level of professionalism, customer service, and compliance with company standards.
  • Scheduling: Create and manage agent schedules to ensure proper coverage during peak call hours and adherence to break schedules.
  • Training and Development: Identify training needs and assist in the development of training programs to improve the skills and knowledge of call center agents. Conduct onboarding for new hires.
  • Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.
  • Data Analysis: Collect and analyze call center data, including call volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.
  • Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.
  • Documentation and Reporting: Maintain accurate records, reports, and documentation of call center activities, including performance metrics and agent evaluations.
  • Compliance: Ensure compliance with industry regulations, company policies, and data security standards. Stay up-to-date with relevant laws and regulations.

Behavioral Skills:

  • Communication: Excellent written and verbal communication
  • Leadership: Ability to coordinate, motivate and provide guidance to the teams.
  • Risk Management: The ability to analyze, prioritize, and minimize the amount of risk an initiative, program, or project may cause.
  • Analytical problem solving: The ability to identify and address potential issues, keep up with technology, and improve software quality.
  • Time management: The ability to prioritize tasks and meet delivery deadlines.
  • Presentation: Should possess excellent presentation skills. Should be able to provide status update on PPT.

Qualification:

  • High school diploma or equivalent.
  • At least 3-5 years of working in customer service, a supervisory role, or in a call center is required.

Apply