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Call Center Coach Jobs (NOW HIRING)

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Quality Review and coaching of Call Center Rep I performance * May assist in monitoring and distribution of incoming referrals. * May assist in development, testing, and implementation of new ...

Guidehouse

Support Center Coach

Washington, DC · On-site

$113K - $188K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy ...

American 1 Credit Union

Call Center Supervisor

Jackson, MI · On-site

$61K/yr

  • Medical

  • Dental

  • Vision

Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Lead, coach, and develop CSRs to meet KPIs and performance standards * Conduct call reviews ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center ... This position provides leadership, coaching, and support to customer service representatives while ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Lead, coach, and develop CSRs to meet KPIs and performance standards * Conduct call reviews ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Lead, coach, and develop CSRs to meet KPIs and performance standards * Conduct call reviews ...

COMMUNITY DENTAL CARE

Call Center Manager

Saint Paul, MN · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Manage and coach a team of call center representatives. * Monitor call quality, productivity, and performance metrics * Oversee patient scheduling, and communications using Open Dental and ...

thryvlgbt

Call Center Manager

Atlanta, GA

Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...

Ashley

Call Center Manager

Fredericksburg, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide real-time coaching, mentorship, and support to Level 1 and Level 2 representatives * Monitor call center activity, including agent availability, hold times, escalations, and scheduling

Intelicare Direct

Call Center Supervisor

San Diego, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement. The Call Center Supervisor will supervise ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Manage, coach, and develop remote supervisors and agents through virtual leadership and performance ...

EMPIRE HOME REMODELING INC

Call Center Manager

Milwaukee, WI · On-site

$45K - $75K/yr

  • Medical

  • PTO

This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment. Key Responsibilities * Manage and supervise daily call center ...

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Quality Review and coaching of Call Center Rep I performance * May assist in monitoring and distribution of incoming referrals. * May assist in development, testing, and implementation of new ...

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All JobsCall Center Coach Jobs

Call Center Coach information

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$13

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$36

How much do call center coach jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center coach?

To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.

What is a call center coach?

A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.

What is coaching in a call center?

Coaching in a call center involves a supervisor or trainer providing guidance and feedback to agents to improve their communication skills, product knowledge, and customer service performance. It often includes observing calls, discussing performance metrics, and setting goals to enhance overall efficiency and customer satisfaction.

What does a call center coach do?

A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.

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What are the most commonly searched types of Call Center Coach jobs?

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Call Center Coach jobs near you
Infographic showing various Call Center Coach job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center

Hickory Treatment Center

Indianapolis, IN • On-site

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Representative - Hickory Recovery Network
Department: Admissions
Direct Report To: Director of Admissions
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required
About the Role:

  • The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical & Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.
  • Casual work attire and shift differentials are available for some positions.
Why Hickory Recovery?
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on
  • Delivering personalized, top tier care that fosters healing and improves wellbeing
  • Ensuring every individual has access to the best possible support and treatment
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It's Hickory's primary goal to offer expert treatment for all we serve.
What We Offer:
  • 401k
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • PTO
  • Vision insurance
  • Career development
  • Mental health days
  • Holiday pay

Job Qualifications:
  • High School diploma or equivalency required.
  • An ability to learn quickly, multi-task, and utilize effective communication skills.
  • Positive demeanor and clear understanding of professional boundaries with clients.
  • Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
  • Dependability and punctuality are essential to this role.
Key Responsibilities:
  • Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.
  • Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
  • Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
  • Minimum 1 year of employment as Call Center Representative I
  • Not currently on any type of performance monitoring
  • Maintains strict confidentiality of client information and records without exception.
  • Clarity surrounding cultural sensitivity and professional boundaries.
  • Attends all staff meetings and trainings as directed by supervisor.
  • Review of incoming documentation to determine appropriate Level of Care
  • Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.
  • Quality Review and coaching of Call Center Rep I performance
  • May assist in monitoring and distribution of incoming referrals.
  • May assist in development, testing, and implementation of new processes and procedures as directed by Manager.
  • Assist with arranging transportation of clients through use of State-funded services and company driver.
  • Additional duties as assigned by Director of Admissions.

Compensation: Starting at $19.00 hourly
For more information: www.hickorytreatmentcenters.com

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