The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
Support Center Coach
Washington, DC · On-site
$113K - $188K/yr
Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy ...
Support Center Coach
Washington, DC · On-site
$113K - $188K/yr
Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy ...
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll coach the team toward strong service and referral behavior, keep staffing aligned with call ... Oversee daily call center activity and make sure coverage matches call volume and member demand.
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll coach the team toward strong service and referral behavior, keep staffing aligned with call ... Oversee daily call center activity and make sure coverage matches call volume and member demand.
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...
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Apply Early
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...
Apply Early
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll coach the team toward strong service and referral behavior, keep staffing aligned with call ... Oversee daily call center activity and make sure coverage matches call volume and member demand.
Quick apply
Apply Early
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll coach the team toward strong service and referral behavior, keep staffing aligned with call ... Oversee daily call center activity and make sure coverage matches call volume and member demand.
Apply Early
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll coach the team toward strong service and referral behavior, keep staffing aligned with call ... Oversee daily call center activity and make sure coverage matches call volume and member demand.
Call Center Supervisor
Bloomington, IL · On-site
$20 - $23/hr
You'll coach the team toward strong service and referral behavior, keep staffing aligned with call ... Oversee daily call center activity and make sure coverage matches call volume and member demand.
Call Center Manager
$80K - $90K/yr
Call Center Manager Location: Mechanicsville, VA Compensation: $80,000 - $90,000 Position Summary A ... Coach, mentor, and develop supervisors and team members to improve performance and engagement.
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Call Center Manager
$80K - $90K/yr
Call Center Manager Location: Mechanicsville, VA Compensation: $80,000 - $90,000 Position Summary A ... Coach, mentor, and develop supervisors and team members to improve performance and engagement.
Apply Early
Call Center Supervisor
El Paso, TX · On-site
Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...
Call Center Supervisor
El Paso, TX · On-site
Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...
Call Center Supervisor
Minneapolis, MN · On-site
$25 - $28/hr
This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors ...
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Call Center Supervisor
Minneapolis, MN · On-site
$25 - $28/hr
This position is responsible for managing a team of call center agents, providing guidance, coaching, and support to optimize their productivity and professional development. The supervisor monitors ...
Apply Early
Call Center Supervisor
El Paso, TX · On-site
Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...
Call Center Supervisor
El Paso, TX · On-site
Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location ... Conduct routine coaching, side-by-sides, and quality feedback sessions. * Reinforce performance ...
Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...
Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...
Call Center Manager
Miami, FL · On-site
$110K/yr
Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...
Call Center Manager
Miami, FL · On-site
$110K/yr
Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...
Call Center Representative
$15 - $50/hr
Ongoing Coaching and Professional Development * Employee Benefits Available for Full-Time Team Members * Established Company with Over 40 Years of Success What You'll Do As a Call Center ...
New
Quick apply
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Call Center Representative
$15 - $50/hr
Ongoing Coaching and Professional Development * Employee Benefits Available for Full-Time Team Members * Established Company with Over 40 Years of Success What You'll Do As a Call Center ...
New
Apply Early
Call Center Representative
Grand Rapids, MI · On-site
$15 - $50/hr
Ongoing Coaching and Professional Development * Employee Benefits Available for Full-Time Team Members * Established Company with Over 40 Years of Success What You'll Do As a Call Center ...
New
Quick apply
Apply Early
Call Center Representative
Grand Rapids, MI · On-site
$15 - $50/hr
Ongoing Coaching and Professional Development * Employee Benefits Available for Full-Time Team Members * Established Company with Over 40 Years of Success What You'll Do As a Call Center ...
New
Apply Early
Call Center Manager
Omaha, NE · On-site
$100K - $130K/yr
Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Manage, coach, and develop remote supervisors and agents through virtual leadership and performance ...
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Call Center Manager
Omaha, NE · On-site
$100K - $130K/yr
Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Manage, coach, and develop remote supervisors and agents through virtual leadership and performance ...
Call Center Supervisor
San Diego, CA · On-site
Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement. The Call Center Supervisor will supervise ...
Call Center Supervisor
San Diego, CA · On-site
Additionally, the Call Center Supervisor will assess and monitor Agents' performance while providing coaching to ensure quality and continuous improvement. The Call Center Supervisor will supervise ...
SPOC Call Center Performance Coach
$20.43 - $34.28/hr
The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall ...
SPOC Call Center Performance Coach
$20.43 - $34.28/hr
The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall ...
Call Center Manager
Milwaukee, WI · On-site
$45K - $75K/yr
This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment. Key Responsibilities * Manage and supervise daily call center ...
Call Center Manager
Milwaukee, WI · On-site
$45K - $75K/yr
This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment. Key Responsibilities * Manage and supervise daily call center ...
Call Center Manager
Fort Myers, FL · On-site
Description Call Center Manager Residential HVAC & Plumbing Seacoast Service Partners Location ... Lead, coach, and develop CSR team members and Team Leads * Assist with hiring, onboarding, and ...
Call Center Manager
Fort Myers, FL · On-site
Description Call Center Manager Residential HVAC & Plumbing Seacoast Service Partners Location ... Lead, coach, and develop CSR team members and Team Leads * Assist with hiring, onboarding, and ...
Call Center Coach information
See salary details
$13.70 - $15.76
9% of jobs
$15.76 - $17.81
9% of jobs
$18.72 is the 25th percentile. Wages below this are outliers.
$17.81 - $19.86
14% of jobs
$19.86 - $21.92
16% of jobs
The median wage is $22.18 / hr.
$21.92 - $23.97
13% of jobs
$23.97 - $26.03
14% of jobs
$26.07 is the 75th percentile. Wages above this are outliers.
$26.03 - $28.08
13% of jobs
$28.08 - $30.14
5% of jobs
$30.14 - $32.19
4% of jobs
$32.19 - $34.24
2% of jobs
$34.24 - $36.30
1% of jobs
$13
$24
$36
How much do call center coach jobs pay per hour?
As of Jul 4, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Call Center Coach position, and why are they important?
To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.
What is a Call Center Coach job?
A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.
What does a typical day look like for a Call Center Coach?
A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.
More about Call Center Coach jobs
What cities are hiring for Call Center Coach jobs? Cities with the most Call Center Coach job openings:
What are the most commonly searched types of Call Center Coach jobs? The most popular types of Call Center Coach jobs are:
What states have the most Call Center Coach jobs? States with the most job openings for Call Center Coach jobs include:
What job categories do people searching Call Center Coach jobs look for? The top searched job categories for Call Center Coach jobs are:
Job description
Company Description
IDEALFORCE has a CONTRACT position available immediately for Support Center Coach/Trainer to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.
Position Summary
Client is looking for a Support Center Trainer/Coach and you can contribute to our success by managing, and taking ownership of technical issues until resolved, and creating a seamless customer support experience. The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training methods for Support Center Specialists including continuing education on new products and services. The Support Center Trainer/Coach will help prepare and improve team members' capabilities and skills in performing daily tasks and special projects.
Job Description
Act as a mentor for Support Center Director to facilitate support center improvements.
Monitor current support center processes and policies, analyze the results and make recommendations to improve the level of efficiency.
Develop and instill a culture of positivity, collaboration, and customer service within the support center team members.
Design specific training programs to help develop or improve job-related skills of support center team members.
Write procedure manuals and presentations on aspects of support center operations such as call escalation process and general support operations.
Performs other duties upon request.
Qualifications
Bachelor's degree in information technology, management, or related fields
Minimum of 15 years in supervisory roles in technical help-desk call centers
Advanced technical knowledge of databases, networking, web servers, computer hardware and browsers required
Excellent written and verbal communication skills
Strong ability to collect/analyze data and make sound recommendations for improvement
Proven strong problem-solving skills, troubleshooting, and root cause analysis
Knowledge and understanding of personal psychology and group dynamics
Knowledge of the Arizona k-12 school system preferred
Demonstrated ability to use discretion and make sound decisions
Ability to excel in a collaborative and distributed team environment
Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues
Ability to work under pressure
Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs
Strong aspiration to learn new technologies
Proven strong relationship-building and communication skills with team members and business users
Ability to maintain confidentiality
Additional Information
- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
About Idealforce
Sourced by ZipRecruiter
Idealforce is a reputable company headquartered in Austin, TX, United States, that operates within the dynamic technology industry. As indicated by the information derived from its official website, idealforce.com, the company's specialization lies in providing innovative technology solutions and digital services for various business operations. Founded on the principles of excellence, efficiency, and progressive technology, Idealforce has significantly contributed toward shifting the business landscape to a more digital realm.
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Austin, TX, US
Year founded
2008