Call Center Coaching Staff
Vienna, GA · On-site
Call Center Coaching Staff ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff. Requirements: * US Citizenship REQUIRED * Must have a master's degree in a ...
Call Center Coaching Staff
Vienna, GA · On-site
Call Center Coaching Staff ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff. Requirements: * US Citizenship REQUIRED * Must have a master's degree in a ...
Call Center Supervisor
Philadelphia, PA · On-site
$44K - $50K/yr
Supervises and coaches Call Center Team, including Remote Phone Operators * Interview potential applicants * Develops training materials for new and existing team members * Conducts weekly Call ...
Quick apply
Call Center Supervisor
Philadelphia, PA · On-site
$44K - $50K/yr
Supervises and coaches Call Center Team, including Remote Phone Operators * Interview potential applicants * Develops training materials for new and existing team members * Conducts weekly Call ...
Call Center Supervisor
Philadelphia, PA · On-site
Supervises and coaches Call Center Team, including Remote Phone Operators * Interview potential applicants * Develops training materials for new and existing team members * Conducts weekly Call ...
Call Center Supervisor
Philadelphia, PA · On-site
Supervises and coaches Call Center Team, including Remote Phone Operators * Interview potential applicants * Develops training materials for new and existing team members * Conducts weekly Call ...
Call Center Supervisor
Philadelphia, PA · On-site
Supervises and coaches Call Center Team, including Remote Phone Operators * Interview potential applicants * Develops training materials for new and existing team members * Conducts weekly Call ...
Call Center Supervisor
Philadelphia, PA · On-site
Supervises and coaches Call Center Team, including Remote Phone Operators * Interview potential applicants * Develops training materials for new and existing team members * Conducts weekly Call ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training ...
Support Center Coach
Washington, DC · On-site
$113K - $188K/yr
Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy ...
Support Center Coach
Washington, DC · On-site
$113K - $188K/yr
Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy ...
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...
Call Centre Manager
Miami, FL · On-site
Hiring, training, coaching, and leading call center representatives as they provide support for customers. * Answering representatives questions, guiding them through difficult calls or issues ...
Call Centre Manager
Miami, FL · On-site
Hiring, training, coaching, and leading call center representatives as they provide support for customers. * Answering representatives questions, guiding them through difficult calls or issues ...
Call Center Supervisor
Stockton, CA · On-site
$28 - $32.50/hr
Call Center Manager Professional Staffing is seeking a motivated Call Center Manager to lead the ... As a key leader, you'll coach and motivate the team, monitor performance, and ensure seamless ...
Call Center Supervisor
Stockton, CA · On-site
$28 - $32.50/hr
Call Center Manager Professional Staffing is seeking a motivated Call Center Manager to lead the ... As a key leader, you'll coach and motivate the team, monitor performance, and ensure seamless ...
Call Center Manager
Kennesaw, GA · On-site
Call Center Manager Come work for the Nation's #1 Trane Dealer, Reliable Heating & Air, serving the ... Supervise, coach, develop and lead a team of Service/Sales agents in a contact center environment.
Call Center Manager
Kennesaw, GA · On-site
Call Center Manager Come work for the Nation's #1 Trane Dealer, Reliable Heating & Air, serving the ... Supervise, coach, develop and lead a team of Service/Sales agents in a contact center environment.
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...
Quick apply
Call Center Supervisor
Jackson, MI · On-site
$61K/yr
Accountability Measurement and Coaching: Monitors accountability to the sales program and completes regular observation of the Call Center team. Monitors Call Center benchmark goals for membership ...
Call Center Manager
Kennesaw, GA · On-site
The Call Center Manager is responsible for the call center's 24/7 operation and performance and ... Supervise, coach, develop and lead a team of Service/Sales agents in a contact center environment.
Quick apply
Call Center Manager
Kennesaw, GA · On-site
The Call Center Manager is responsible for the call center's 24/7 operation and performance and ... Supervise, coach, develop and lead a team of Service/Sales agents in a contact center environment.
Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...
Provide coaching and training to call center representatives to improve performance * Resolve customer complaints and issues in a timely and effective manner * Collaborate with other departments to ...
Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...
Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...
Call Center Manager
Miami, FL · On-site
Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...
Call Center Manager
Miami, FL · On-site
Coaching & Development: Provide ongoing training, coaching, and mentoring to call center agents, helping them refine their sales skills, improve their scripts, and maximize their lead conversion ...
Call Center Manager
Omaha, NE · On-site
$100K - $130K/yr
Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Manage, coach, and develop remote supervisors and agents through virtual leadership and performance ...
Quick apply
Call Center Manager
Omaha, NE · On-site
$100K - $130K/yr
Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with ... Manage, coach, and develop remote supervisors and agents through virtual leadership and performance ...
Call Center Trainer
Villa Rica, GA · On-site
Call Center Trainer Position Summary The Call Center Trainer delivers training Programs for new ... The trainer supports onboarding, nesting, refresher training, and coaching to improve employee ...
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Call Center Trainer
Villa Rica, GA · On-site
Call Center Trainer Position Summary The Call Center Trainer delivers training Programs for new ... The trainer supports onboarding, nesting, refresher training, and coaching to improve employee ...
Call Center Director
Indianapolis, IN · On-site
Lead, coach, and develop call center and admissions staff * Ensure accurate documentation, insurance verification, and intake procedures * Maintain compliance with privacy, regulatory, and ...
Call Center Director
Indianapolis, IN · On-site
Lead, coach, and develop call center and admissions staff * Ensure accurate documentation, insurance verification, and intake procedures * Maintain compliance with privacy, regulatory, and ...
Call Center Director
Indianapolis, IN · On-site
Lead, coach, and develop call center and admissions staff * Ensure accurate documentation, insurance verification, and intake procedures * Maintain compliance with privacy, regulatory, and ...
Call Center Director
Indianapolis, IN · On-site
Lead, coach, and develop call center and admissions staff * Ensure accurate documentation, insurance verification, and intake procedures * Maintain compliance with privacy, regulatory, and ...
Call Center Coach information
See salary details
$13.70 - $15.76
9% of jobs
$15.76 - $17.81
9% of jobs
$18.72 is the 25th percentile. Wages below this are outliers.
$17.81 - $19.86
14% of jobs
$19.86 - $21.92
16% of jobs
The median wage is $22.18 / hr.
$21.92 - $23.97
13% of jobs
$23.97 - $26.03
14% of jobs
$26.07 is the 75th percentile. Wages above this are outliers.
$26.03 - $28.08
13% of jobs
$28.08 - $30.14
5% of jobs
$30.14 - $32.19
4% of jobs
$32.19 - $34.24
2% of jobs
$34.24 - $36.30
1% of jobs
$13
$24
$36
How much do call center coach jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Call Center Coach position, and why are they important?
To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.
What is a Call Center Coach job?
A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.
What does a typical day look like for a Call Center Coach?
A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.
More about Call Center Coach jobs
What cities are hiring for Call Center Coach jobs? Cities with the most Call Center Coach job openings:
What are the most commonly searched types of Call Center Coach jobs? The most popular types of Call Center Coach jobs are:
What states have the most Call Center Coach jobs? States with the most job openings for Call Center Coach jobs include:
What job categories do people searching Call Center Coach jobs look for? The top searched job categories for Call Center Coach jobs are:
Full-time
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Job description
Call Center Coaching Staff
ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff.
Requirements:
- US Citizenship REQUIRED
- Must have a master's degree in a mental health-related field
- Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
- Preferably at least a minimum of three years of experience delivering in-person patient care
- Has clinical experience in triage, care management, motivational interviewing, and crisis counseling
- Has experience working with military service members and veterans regarding mental health
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.