ZipRecruiter

Log In

2

Remote Call Center Coach Jobs (NOW HIRING)

Affordable Landscaping

Remote Call Center Agent

Tucker, GA · Remote

$14.25 - $18.50/hr

As our business continues to grow, we are seeking a Remote Call Center Agent to join our team and help us provide exceptional customer service to our clients. Position Overview As a Remote Call ...

ACD Connect

$10/hr

Part Time Remote Call Center Agent ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent ...

Brandcoven

Call Center Representative

Atlanta, GA · Remote

$15.50 - $19.25/hr

Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company: BrandCoven Location: Remote (Work from Home) Job Type: Full-time/Part time Brandcoven is a leading ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

Globe Life

Be Seen First

Alabama Remote Call Center Representative

Birmingham, AL · Remote

$1K - $4K/wk

The Alabama Remote Call Center Representative will work in an outbound call environment, engaging with customers to provide support and share product information. This role involves managing customer ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate. The Call Center agent's position handles answering ...

next page

Showing results 1-20

People also search for

All JobsRemote Call Center Coach Jobs

Remote Call Center Coach information

See salary details

$13

$24

$36

How much do remote call center coach jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Call Center Coach, and why are they important?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

What is a Remote Call Center Coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

How does a Remote Call Center Coach typically support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.
More about Remote Call Center Coach jobs
What cities are hiring for Remote Call Center Coach jobs? Cities with the most Remote Call Center Coach job openings:
What are the most commonly searched types of Call Center Coach jobs? The most popular types of Call Center Coach jobs are:
What states have the most Remote Call Center Coach jobs? States with the most job openings for Remote Call Center Coach jobs include:
What job categories do people searching Remote Call Center Coach jobs look for? The top searched job categories for Remote Call Center Coach jobs are:
Remote Call Center Coach jobs near you
Infographic showing various Remote Call Center Coach job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Remote Call Center Operations Supervisor

Remote Call Center Operations Supervisor

PharmaCentra, LLC

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Full-Time | Remote | Eastern Time Zone | High-Volume Call Center
PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays.
Responsibilities
  • Supervise remote call center agents and ensure productivity, quality, and service goals are met
  • Monitor KPIs: handle time, service level, attendance, and quality
  • Provide real-time coaching and performance management
  • Participate in hiring, training, and performance evaluations
  • Handle escalations and support operational improvements

Qualifications
  • 3+ years direct call center supervisory experience, preferably in remote, high-volume environments
  • Proven experience managing inbound and outbound call operations
  • Strong coaching, leadership, and communication skills
  • Advanced computer skills (MS Office) and ability to learn call center systems quickly
  • Quiet home workspace with reliable high-speed internet

Schedule
  • Full-time (40 hours/week)
  • Flexible, generally 11:00 AM - 7:00 PM EST
  • Occasional evenings/weekends/holidays as needed

Benefits
  • Health, Dental, Vision
  • Paid Time Off & Holidays
  • Company-paid Life & Short/Long-Term Disability
  • 401(k) after 1 year

Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application.
Offer of employment is conditioned upon passing a background check.

Apply