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Remote Call Center Outsourcing Jobs (NOW HIRING)

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Call Center needs 2+ years experience Remote Call Center requires: * Salesforce * Optifacts * Lab systems Remote Call Center duties: * Provide quality customer ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representatives MCI is one of the fastest-growing tech-enabled business services ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

Remote Call Center Representative

$15.75 - $20.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

$15.75 - $20.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

FL · Remote

$14.10 - $16.25/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call Center Representative

FL · Remote

$15.75 - $20.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

Global Channel Management

Remote Call Center

$16.50 - $20.50/hr

About the job Remote Call Center Remote Customer Call Center Rep needs call center experience Remote Customer Call Center Rep requires: Must provide own equipment, be remote ready Internet Service ...

MCI

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ...

MCI Careers

$7.25 - $13.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

MCI Careers

$7.25 - $11.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

MCI Careers

Remote Call Center Sales Representative

ID · Remote

$7.25 - $11.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

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Remote Call Center Outsourcing information

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How much do remote call center outsourcing jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for remote call center outsourcing in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote call center outsourcing, and why are they important?

To thrive in remote call center outsourcing, you need strong communication skills, problem-solving abilities, and experience with customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Standout professionals exhibit patience, active listening, and adaptability to handle diverse customer needs and remote work challenges. These skills ensure efficient issue resolution, high customer satisfaction, and seamless remote team collaboration.

What is the difference between Remote Call Center Outsourcing vs Remote Customer Service Representative?

AspectRemote Call Center OutsourcingRemote Customer Service Representative
CredentialsTypically requires business agreements, vendor management skillsRequires customer service skills, sometimes certifications like CPR or product training
Work EnvironmentManaged by outsourcing company, often multiple clientsIndividual remote setup, working directly for a company
Employer & Industry UsageBusinesses outsource to third-party providersCompanies hire directly to handle customer inquiries
Search & Comparison IntentFocuses on outsourcing services, vendor selectionFocuses on individual job roles, employment opportunities

Remote Call Center Outsourcing involves contracting third-party providers to handle customer interactions, often managing multiple clients. In contrast, a Remote Customer Service Representative is an individual employee working remotely for a specific company. While both roles require strong communication skills, outsourcing emphasizes vendor management and business relationships, whereas customer service reps focus on direct customer support.

What is remote call center outsourcing?

Remote call center outsourcing is the practice of hiring a third-party company, often located in a different region or country, to handle customer service, technical support, or sales calls on behalf of a business. These call center agents work remotely, using internet-based communication tools to interact with customers. Outsourcing can help companies reduce operational costs, access a wider talent pool, and provide 24/7 support to clients. It also allows businesses to focus on their core activities while ensuring that customer inquiries are handled professionally.

What are some common challenges faced when working in a remote call center outsourcing role, and how can they be effectively managed?

One common challenge in remote call center outsourcing roles is maintaining clear and consistent communication with both customers and team members due to physical separation. This can be managed by utilizing reliable communication tools, participating in regular virtual meetings, and following established protocols for sharing information. Another challenge is staying motivated and productive while working from home, which can be addressed by creating a dedicated workspace, setting daily goals, and leveraging support from supervisors and peers. Adapting to different client requirements and time zones is also common, but strong organizational skills and flexibility make it manageable.
More about Remote Call Center Outsourcing jobs
What cities are hiring for Remote Call Center Outsourcing jobs? Cities with the most Remote Call Center Outsourcing job openings:
What states have the most Remote Call Center Outsourcing jobs? States with the most job openings for Remote Call Center Outsourcing jobs include:
What job categories do people searching Remote Call Center Outsourcing jobs look for? The top searched job categories for Remote Call Center Outsourcing jobs are:
Remote Call Center Outsourcing jobs near you
Infographic showing various Remote Call Center Outsourcing job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Remote Call Center

Remote Call Center

Global Channel Management

Remote

$16.50 - $20.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Remote Call Center
Remote Call Center needs 2+ years experience
Remote Call Center requires:

  • Salesforce
  • Optifacts
  • Lab systems
Remote Call Center duties:
  • Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
  • Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,
  • Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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