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Remote Call Center Coach Jobs in Chicago, IL (NOW HIRING)

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... Determine call center operational strategies by conducting needs assessments, performance reviews ...

Urgent

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Fully Remote / Work-from-Home Type: Hourly, Full-Time Position Overview Camping World is seeking an ... We are looking for a diagnostic expert with advanced knowledge of Recreational Vehicle (RV) coach ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Fully Remote / Work-from-Home Type: Hourly, Full-Time Position Overview Camping World is seeking an ... We are looking for a diagnostic expert with advanced knowledge of Recreational Vehicle (RV) coach ...

BCForward

Customer Support - Remote

Chicago, IL · Remote

$13 - $14/hr

Call Center Representative Location: Remote Duration: 6 Months (Possibility of Extension) Anticipated Start Date: ASAP (Please note this is the target date and is subject to change. BCforward will ...

Liveops

Remote Customer Service Representative

Gary, IN · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center Coach JobsRemote Call Center Coach JobsRemote Call Center Coach Jobs in Chicago, IL

Remote Call Center Coach information

See Chicago, IL salary details

$14

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$37

How much do remote call center coach jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote call center coach in Chicago, IL is $25.48, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.26 per hour, depending on experience, location, and employer.

What is a remote call center coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What skills and qualifications are needed to thrive as a remote call center coach?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

How does a remote call center coach support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

What are popular job titles related to Remote Call Center Coach jobs in Chicago, IL?

For Remote Call Center Coach jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Coach jobs in Chicago, IL look for?

The top searched job categories for Remote Call Center Coach jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Call Center Coach jobs?

Cities near Chicago, IL with the most Remote Call Center Coach job openings:

Remote Call Center Coach jobs near you
Infographic showing various Remote Call Center Coach job openings in Chicago, IL as of August 2026, with employment types broken down into 76% Full Time, 7% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,004 per year, or $25.5 per hour.

Call Center Representative - Remote

Lucky Lincoln Gaming

Chicago, IL • On-site, Remote

$20/hr

Full-time, Part-time, Other

Re-posted 6 days ago

Job description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.
Role overview
  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
  • Create, follow up on, and close tickets as required daily
  • Focus on increasing percentage of remote fix tickets relative to the total tickets
  • Prioritize and organize calls according to urgency
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule
  • Maintain and update call logs, call records and other important documentation
  • Ensure location owners feel supported and valued
  • Building relationships with location owners and other call center team members based on trust and reliability
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
  • Review and communicate low level alerts to the technician and collection team

Compensation
$20 - $20 USD
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Requirements
The successful candidate will have
  • Ability to multitask with minimal direction
  • Strong communication and interpersonal skills to interact with customers, peers, and managers
  • Attentive to detail with a passion to learn and grow
  • Ability to work from 11am - 9pm Saturday and Sunday
  • High school diploma or GED required
  • Must be at least 21 years of age
  • Great customer service skills
  • Excellent written and communication skills
  • Previous experience in a call center or customer-focused environment
  • Weekend and evening availability

Salary Description
$20 per hour

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