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Remote Call Center Agent Jobs in Chicago, IL (NOW HIRING)

Pitch Health Solutions

Transfer Agent

Aurora, IL · Remote

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... They will also work closely with internal IT to maximize all call center systems. Job Requirements ...

Urgent

TOGA Technology

Be Seen First

JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... They will also work closely with internal IT to maximize all call center systems. Job Requirements ...

Urgent

Pitch Health Solutions LLC

Transfer Agent

Naperville, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions LLC

Transfer Agent

Aurora, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions LLC

Transfer Agent

Chicago, IL · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

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All JobsCall Center Agent JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Chicago, IL

Remote Call Center Agent information

See Chicago, IL salary details

$10

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How much do remote call center agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote call center agent in Chicago, IL is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.57 per hour, depending on experience, location, and employer.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

Can you work from home as a remote call center agent?

Remote call center agents typically work from home, handling customer service calls using a computer and phone or headset. Employers often require a quiet workspace, reliable internet, and sometimes specific certifications or training. This setup allows for flexible schedules and eliminates commuting time.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Chicago, IL? The most popular types of Call Center Agent jobs in Chicago, IL are:
What are popular job titles related to Remote Call Center Agent jobs in Chicago, IL? For Remote Call Center Agent jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Agent jobs in Chicago, IL look for? The top searched job categories for Remote Call Center Agent jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Call Center Agent jobs? Cities near Chicago, IL with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,918 per year, or $17.7 per hour.

Call Center Representative - Remote

Lucky Lincoln Gaming LLC

Chicago, IL • Remote

$20/hr

Other

Posted 17 days ago

Job description

Description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. 


Role overview

  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service 
  • Create, follow up on, and close tickets as required daily 
  • Focus on increasing percentage of remote fix tickets relative to the total tickets 
  • Prioritize and organize calls according to urgency 
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule 
  • Maintain and update call logs, call records and other important documentation 
  • Ensure location owners feel supported and valued 
  • Building relationships with location owners and other call center team members based on trust and reliability 
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately 
  • Review and communicate low level alerts to the technician and collection team 

Compensation

$20 - $20 USD


We Run on EOS


At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 


Our Core Values

  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. 
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

Equal Employment Opportunity


Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 



Requirements

The successful candidate will have 

  • Ability to multitask with minimal direction 
  • Strong communication and interpersonal skills to interact with customers, peers, and managers 
  • Attentive to detail with a passion to learn and grow 
  • Ability to work from 11am - 9pm Saturday and Sunday 
  • High school diploma or GED required 
  • Must be at least 21 years of age 
  • Great customer service skills 
  • Excellent written and communication skills 
  • Previous experience in a call center or customer-focused environment 
  • Weekend and evening availability 


Apply