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Virtual Call Center Agent Jobs in Chicago, IL (NOW HIRING)

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour (based on experience) Hours : Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm Benefits: This position is ...

Paisans Pizzeria

Restaurant Call Center Agent

Berwyn, IL · On-site

$14 - $18/hr

Restaurant Call Center Agent (5pm-midnight)Berwyn, IL, 60402 We are seeking highly motivated and customer-oriented individuals to join our team as a Restaurant Call Center Agent. The successful ...

Gobeacon

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete. The Customer Service ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Regular attendance in virtual team meetings and training sessions. Availability during standard ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Chicago, IL

Virtual Call Center Agent information

See Chicago, IL salary details

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How much do virtual call center agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual call center agent in Chicago, IL is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.57 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Chicago, IL?

The most popular types of Call Center Agent jobs in Chicago, IL are:

What are popular job titles related to Virtual Call Center Agent jobs in Chicago, IL?

For Virtual Call Center Agent jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Chicago, IL look for?

The top searched job categories for Virtual Call Center Agent jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Virtual Call Center Agent jobs?

Cities near Chicago, IL with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Chicago, IL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,889 per year, or $17.7 per hour.

Call Center Agent

Addison Group

Palatine, IL • On-site

$20 - $21/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Job Title: Call Center Agent

Location: Palatine, IL

Industry: Logistics & Supply Chain

Pay: $20-$21/hour (based on experience)

Hours: Tuesday-Saturday | 7am-3:30pm OR 11:30am-8pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a rapidly growing logistics organization seeking call center agents to join their team. This is an excellent opportunity for individuals who enjoy customer interaction and thrive in a fast-paced environment.

Job Description:

The Call Center Agent serves as a primary point of contact for customers regarding deliveries, pickups, order status updates, scheduling requests, and issue resolution. This role requires strong communication skills, the ability to multitask efficiently, and a customer-first mindset while managing a high volume of inbound and outbound interactions.

Key Responsibilities:

  • Handle incoming and outgoing customer communications via phone, email, and chat.
  • Coordinate delivery and pickup schedules while providing timely updates and estimated arrival information.
  • Assist customers with shipment inquiries, service requests, disputes, and claims.
  • Process customer orders and facilitate payment transactions through company-approved systems.
  • Maintain accurate scheduling and customer information within internal databases.
  • Collaborate with internal teams, vendors, and service partners to resolve delivery-related issues.
  • Deliver professional, courteous service while managing a high-volume workload.
  • Identify customer needs and provide effective solutions in a timely manner.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of one year of call center experience in a fast-paced, high-volume environment.
  • Experience in industries such as banking, insurance, collections, fraud prevention, call centers, or similar customer-focused roles preferred.
  • Strong verbal and written communication skills.
  • Comfortable handling a large volume of customer interactions daily.
  • Ability to remain organized and adaptable while managing multiple priorities.
  • Proficiency with Microsoft Teams and other computer-based systems.
  • Positive attitude with a willingness to engage customers and build rapport.

Perks:

  • Opportunity to join a growing organization experiencing significant expansion.
  • Modern office environment with updated amenities.
  • Comprehensive onboarding and training program.
  • Supportive leadership team focused on employee development.
  • Internal promotion opportunities and career advancement pathways.
  • Collaborative and team-oriented workplace culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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