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Remote Call Center Coach Jobs in Kansas (NOW HIRING)

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Manage remote team members as needed. * Perform additional duties as assigned. WONDER IF YOU ARE A ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

Coach and develop team members on service standards, processes, and best practices. * Monitor and ... Manage remote team members as needed. * Perform additional duties as assigned. CANDIDATE ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

$15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

Mass Markets

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI Careers

Call Center Team Lead

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Support hiring, onboarding, coaching, and performance management. * Manage remote employees as ...

MCI Careers

Experienced Call Center Trainer

Wichita, KS · Remote

Provide post-training coaching and support to agents and team leads. * Collaborate with QA and ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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Remote Call Center Coach information

What are the key skills and qualifications needed to thrive as a Remote Call Center Coach, and why are they important?

To thrive as a Remote Call Center Coach, you need expertise in customer service standards, coaching methodologies, and call center operations, often supported by experience in call center environments or relevant certifications. Familiarity with call recording software, quality assurance tools, and performance management systems is typically required. Strong communication, leadership, and motivational skills help you effectively mentor agents and foster a positive remote team culture. These skills are crucial for driving agent performance, ensuring consistent service quality, and supporting organizational goals in a virtual setting.

How does a Remote Call Center Coach typically support team performance and development in a virtual environment?

As a Remote Call Center Coach, you play a crucial role in supporting agent performance by providing regular feedback, conducting virtual training sessions, and monitoring key performance metrics. Communication is often managed through video calls, chat platforms, and shared documentation, which requires adaptability and strong digital fluency. You will collaborate closely with supervisors and quality assurance teams to identify skill gaps and design targeted coaching plans. Success in this role involves fostering a positive, engaging virtual environment where agents feel supported despite being physically apart.

What is a Remote Call Center Coach?

A Remote Call Center Coach is a professional who works from a remote location to train, mentor, and support call center agents. Their primary responsibilities include monitoring calls, providing feedback, conducting training sessions, and helping agents improve their communication and customer service skills. They use various tools and software to assess performance and ensure that quality standards are met, all while working outside of the traditional office environment.

What is the difference between Remote Call Center Coach vs Remote Customer Service Supervisor?

AspectRemote Call Center CoachRemote Customer Service Supervisor
CredentialsCustomer service experience, coaching skillsCustomer service experience, leadership skills
Work EnvironmentHome-based, coaching agentsHome-based or office, overseeing teams
Employer & IndustryCall centers, customer support firmsCall centers, customer support departments
Search & Comparison IntentFocus on coaching and training rolesFocus on team management roles

The main difference is that a Remote Call Center Coach primarily trains and mentors agents to improve performance, while a Remote Customer Service Supervisor manages teams, handles escalations, and oversees daily operations. Both roles require customer service experience, but the Coach emphasizes skill development, whereas the Supervisor focuses on team leadership and operational management.

What are popular job titles related to Remote Call Center Coach jobs in Kansas? For Remote Call Center Coach jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Coach jobs in Kansas look for? The top searched job categories for Remote Call Center Coach jobs in Kansas are:
What cities in Kansas are hiring for Remote Call Center Coach jobs? Cities in Kansas with the most Remote Call Center Coach job openings:
Remote Call Center Coach jobs near you
Remote Call Center Sales Representative

Remote Call Center Sales Representative

MCI Careers

Kansas, KS • Remote

$7.25 - $14/hr

Full-time

Posted 16 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If you have a passion for sales, enjoy working remotely, and are driven by results, this is the perfect opportunity to grow your career in a supportive and rewarding environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Make outbound calls to prospective customers and follow up on leads.
  • Present and sell company products and services to new and existing customers.
  • Achieve daily, weekly, and monthly sales targets.
  • Maintain a high level of product knowledge to effectively address customer needs.
  • Record all sales activities and customer interactions in the CRM system.
  • Provide feedback to management on customer trends and market conditions.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older
  • High School Diploma/GED
  • 1-2 years of sales experience, preferably in a call center or remote setting.
  • Strong persuasive and negotiation skills.
  • Self-motivated with a results-oriented mindset.
  • Excellent communication and interpersonal abilities.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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