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Offshore Call Center Jobs (NOW HIRING)

Netic

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Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Experience managing remote/offshore teams * Full-time, aligned with ET hours Bonus if you've worked ...

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

Call Center CSR Location: Chandler, AZ 85224 Duration: 12 Months Contract We are seeking a Customer ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$18 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...

BCForward

Call Center Representative

Pennington, NJ · On-site

$21/hr

BCforward is currently seeking a highly motivated Call Center Representative - Pennington, NJ 08534 ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

CPIhealth 9600

Patient Scheduler - Call Center

Austin, TX · On-site

$17.25 - $23/hr

Serve as the onshore point of escalation for scheduling issues initiated by offshore agents ... Prior experience working with a call center or BPO vendor a plus. Work Environment & Physical ...

CPIhealth

Patient Scheduler - Call Center

Austin, TX · On-site

$17.25 - $23/hr

Serve as the onshore point of escalation for scheduling issues initiated by offshore agents ... Prior experience working with a call center or BPO vendor a plus. Work Environment & Physical ...

CPIhealth

Patient Scheduler - Call Center

Austin, TX · On-site

$17.25 - $23/hr

Serve as the onshore point of escalation for scheduling issues initiated by offshore agents ... Prior experience working with a call center or BPO vendor a plus. Work Environment & Physical ...

CPIhealth

Patient Scheduler - Call Center

Austin, TX · On-site

$17.25 - $23/hr

Serve as the onshore point of escalation for scheduling issues initiated by offshore agents ... Prior experience working with a call center or BPO vendor a plus. Work Environment & Physical ...

TRAKAmerica

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Client Services Manager -Hybrid Role & Sign on Bonus

Bonita Springs, FL · On-site

$52K - $60K/yr

You'll work with Client Services, the Call Center, internal departments, and our external supplier ... Offshore Vendor Management - Knova One · Provide day-to-day oversight of the offshore vendor team ...

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How much do offshore call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an offshore call center?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does an offshore call center worker do?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in an offshore call center role?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

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The most popular types of Offshore Call Center jobs are:

What states have the most Offshore Call Center jobs?

States with the most job openings for Offshore Call Center jobs include:

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Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 58% In-person, and 42% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Manager - Remote

Netic

San Francisco, CA • Remote

$20 - $26/hr

Full-time

Posted 23 days ago

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Job description

We are Hiring!!
Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands — immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing, electrical) and ServiceTitan know-how who loves coaching people and driving results. This role is for someone who can:

  • Lead, coach, and develop a remote team of booking reps/CSRs
  • Own staffing, scheduling, and daily coverage
  • Drive KPIs: booking rate, containment, and QA scores
  • Run the QA loop and handle escalations

Requirements:

  • Deep home services experience — HVAC, plumbing & electrical (required)
  • ServiceTitan experience (required)
  • 3+ years call center experience, with 1–2+ years managing
  • Proven leadership, coaching, and mentoring skills
  • Strong English communication
  • Experience managing remote/offshore teams
  • Full-time, aligned with ET hours

Bonus if you've worked with multi-location brands, AI voice agents, or memberships/warranties.

If you're a strong leader who knows home services inside and out and can get up to speed fast, we'd love to hear from you. Apply now!