Fort Mill, SC · On-site
$21.46/hr
May interface with offshore call center to answer questions on process or specialized situations May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Quick apply
Fort Mill, SC · On-site
$21.46/hr
May interface with offshore call center to answer questions on process or specialized situations May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Sylvania, OH · On-site
$21/hr
Customer Service Representative- Call Center Worksite: Remote (Local to Sylvania OH ) Duration: 6 ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Sylvania, OH · On-site
$21/hr
Customer Service Representative- Call Center Worksite: Remote (Local to Sylvania OH ) Duration: 6 ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems ...
This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems ...
This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems ...
Quick apply
This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems ...
Charleston, WV · On-site
$19.20 - $19.43/hr
Customer Service Representative- Call Center Worksite: South Charleston WV Duration: 6 months with ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Charleston, WV · On-site
$19.20 - $19.43/hr
Customer Service Representative- Call Center Worksite: South Charleston WV Duration: 6 months with ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems ...
This leader oversees domestic and offshore call center operations, leveraging technologies including AI-enabled patient engagement tools, workforce optimization platforms, automation, CRM systems ...
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations. May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations. May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Austin, TX · On-site
$20/hr
BCforward is currently seeking a highly motivated Call Center Representative - Austin TX 78727 Job ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Austin, TX · On-site
$20/hr
BCforward is currently seeking a highly motivated Call Center Representative - Austin TX 78727 Job ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
$15.25 - $19.75/hr
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Experience working in a call center environment * Previous experience working in the Respiratory ...
$15.25 - $19.75/hr
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Experience working in a call center environment * Previous experience working in the Respiratory ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
Columbus, OH · Remote
$19 - $19.20/hr
Recognize and follow call flows with scripts. * Research and review customer inquiries. * Research ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Columbus, OH · Remote
$19 - $19.20/hr
Recognize and follow call flows with scripts. * Research and review customer inquiries. * Research ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
$18 - $19/hr
Collaborate with or interface with offshore call center teams as needed. Required qualifications for the position include : * High School diploma or equivalent. * 2+ years of customer service ...
New
$18 - $19/hr
Collaborate with or interface with offshore call center teams as needed. Required qualifications for the position include : * High School diploma or equivalent. * 2+ years of customer service ...
New
Fort Mill, SC · Hybrid
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations. * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Fort Mill, SC · Hybrid
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations. * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Fort Mill, SC · On-site
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Fort Mill, SC · On-site
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Fort Mill, SC · On-site
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
Fort Mill, SC · On-site
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
New
$14 - $19/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
New
Pennington, NJ · On-site
$20 - $21/hr
Customer Service Call Center Rep Location: Pennington, NJ- Onsite Anticipated Start Date: ASAP ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
New
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Pennington, NJ · On-site
$20 - $21/hr
Customer Service Call Center Rep Location: Pennington, NJ- Onsite Anticipated Start Date: ASAP ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
New
Chandler, AZ · On-site
$20 - $21/hr
Customer Service Call Center Rep Location: Chandler, AZ - Onsite Anticipated Start Date: ASAP ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
New
Quick apply
Chandler, AZ · On-site
$20 - $21/hr
Customer Service Call Center Rep Location: Chandler, AZ - Onsite Anticipated Start Date: ASAP ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
New
$14.75 - $20.25/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
$14.75 - $20.25/hr
May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.
A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.
To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.
BC Forward is hiring for Call Center/Customer Service at Fort Mill, SC
Position: Customer Service Representative
Location: 9726 Old Bailes Rd, Suite 200, 29707A Fort Mill, SC 29707
Duration: 03 Months (Possible Extension or conversion to FTE)
Work Type: Onsite
Shift Schedule: Starting role is 11:00 or 11:30 to 8:00 p.m. EST with either 1 hour or 30 minute lunch. Rotational 1 Saturday per month. Can bid to earlier shifts once permanent
Pay Rate: $21.46/hr
Position:
Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by telephone, email or letter to handle queries/problems. Uses computerized systems for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.
Essential Functions
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records and files.
Investigates, coordinates and tracks a wide range of customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
Hybrid position requiring candidates to be within driving distance of the Fort Mills, SC FA location.
Skills:
General knowledge of company products and customer service activities.
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications.
Generally has 2+ years of related experience
Education:
High School diploma or equivalent required
Sourced by ZipRecruiter
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
It services
5,001 - 10,000 Employees
Indianapolis, IN, US
1998
