ZipRecruiter

Log In

1

Offshore Call Center Jobs (NOW HIRING)

BCForward

Call Center Representative

Jacksonville, FL · On-site

$20 - $21.46/hr

Call Center Representative Location: Jacksonville FL 32258 Duration: Temp - 3 Months Contract Work ... Collaborate with offshore call centers to address process questions or specialized situations.

RingCentral, Inc.

Director, Account Management

$250/day

Offshore Call Center & Team Leadership * Directly manage, scale, and optimize our offshore Customer Success call center / BPO operations. * Define, track, and enforce key performance indicators (KPIs ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...

Netic

Be Seen First

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Experience managing remote/offshore teams * Full-time, aligned with ET hours Bonus if you've worked ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...

BCForward

Call Center Representative - NM

Albuquerque, NM · Remote

$19 - $19.90/hr

Call Center Representative Worksite: Remote Duration: 18+ months with possible extension Start Date ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

BCForward

Bank Customer Service

Jacksonville, FL · On-site

$21 - $21.46/hr

... across call center and non-call center environments. * Verify contact details and account ... Collaborate with offshore call centers to address process questions or specialized situations.

New

BCForward

Bank teller Customer Service

Jacksonville, FL · On-site

$21.46/hr

... across call center and non-call center environments. * Verify contact details and account ... Collaborate with offshore call centers to address process questions or specialized situations.

New

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

AppleOne

Customer Service Representative

Irving, TX · Remote

$43K/yr

... offshore call center teams with process-related or specialized inquiries. • Answer billing questions and assist with billing issue resolution. • Process and fulfill customer orders, track ...

New

next page

Showing results 1-20

All JobsOffshore Call Center Jobs

Offshore Call Center information

See salary details

$10

$17

$25

How much do offshore call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In the context of offshore call center roles, high earnings of $4,000 a week are uncommon without specialized skills or management positions. Typically, such income levels are associated with sales management, team leadership, or highly experienced customer service roles that may require extensive experience or performance-based bonuses. Most entry-level call center jobs offer lower weekly pay, but advanced roles with performance incentives can reach higher earnings.

What is an Offshore Call Center job?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does a typical workday look like for someone in an offshore call center role?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Offshore Call Center position, and why are they important?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may involve overseeing large teams or complex processes.

How to make 1000 a week remotely?

An offshore call center agent can earn $1,000 or more weekly by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining skills in sales, technical support, or bilingual communication, and working for companies that offer competitive pay rates and performance bonuses.

What is an offshore call center?

An offshore call center is a customer service or support facility located in a different country from its clients, often to reduce costs or access specialized skills. Call center agents typically handle inbound or outbound calls using telephony and customer management software, working in a remote or office environment. These centers often operate in different time zones to provide 24/7 support.
More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs? States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for? The top searched job categories for Offshore Call Center jobs are:
Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

BCForward

Jacksonville, FL • On-site

$20 - $21.46/hr

Contractor

Medical, Dental, Vision

Posted 20 hours ago

Job description

BCforward is currently seeking a highly motivated Call Center Representative in Jacksonville FL 32258


Job Title: Call Center Representative

Location: Jacksonville FL 32258

Duration: Temp - 3 Months Contract


Work Arrangement: 100% onsite


Schedule: 11:00 a.m. to 8:00 p.m. EST or 11:30 a.m. to 8:00 p.m. EST,

plus 1 Saturday per month from 9:00 a.m. to 3:00 p.m. EST


Background: Standard background check including 7 years of employment and highest completed education, employee credit check required, no drug screening

Job Description

We are seeking a Rep, Customer Service to join our team in a service-focused environment. The ideal candidate will have experience handling customer inquiries across multiple lines of business and a proven ability to resolve tier 1 and tier 2 issues while maintaining accurate records and timely follow-up.


Responsibilities:

Interface with customers to resolve first and second tier calls, queries, and problems across call center and non-call center environments.

Verify contact details and account information to ensure accurate handling of requests.

Examine customer issues and implement appropriate corrective actions or escalate to supervisors or field teams as required.

Maintain logs, reports, records, and files while tracking complex issues through resolution.

Make proactive outreach to accounts requiring attention, identify problems, and drive resolution.

Collaborate with offshore call centers to address process questions or specialized situations.

Support billing activities, respond to billing inquiries, and coordinate with collections or other departments to resolve issues.

Perform order fulfillment including receiving orders, reconciling information, tracking on spreadsheets, and following up with customers.

Adhere to First American Corporation and departmental compliance and information security policies, practices, and procedures.

Follow established guidelines and procedures and recommend improvements to departmental policies as appropriate.

Coordinate with cross-functional teams to ensure timely and accurate customer support.


Required Skills & Qualifications:

General knowledge of company products and customer service practices.

Proficient MS Office skills with the ability to use spreadsheets and documentation tools.

Ability to navigate computerized data entry systems and relevant business applications.

1–2 years of related customer service experience.

High School diploma or equivalent.


Preferred Skills:

Experience supporting inquiries in escrow, flood, tax, foreclosure, insurance policy or claims, or technical support domains.

Experience handling billing research and coordination with collections.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

Company Description

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

FacebookTwitter

View All BCforward Jobs