ZipRecruiter

Log In

1

Offshore Call Center Jobs (NOW HIRING)

BCForward

Customer Service or Call center

Phoenix, AZ · On-site

$16/hr

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human ...

Technogen

Big Data Consultant

Rockville, MD

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Stefanini

Help Desk Specialist

Weston, FL · On-site

Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Requirements: * Recent Phone support experience in a call center or comparable environment

Technogen

Big Data Consultant

Rockville, MD · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...

Technogen

System Middleware Analyst

Seattle, WA

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

next page

Showing results 1-20

All JobsOffshore Call Center Jobs

Offshore Call Center information

See salary details

$10

$17

$25

How much do offshore call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In the context of offshore call center roles, high earnings of $4,000 a week are uncommon without specialized skills or management positions. Typically, such income levels are associated with sales management, team leadership, or highly experienced customer service roles that may require extensive experience or performance-based bonuses. Most entry-level call center jobs offer lower weekly pay, but advanced roles with performance incentives can reach higher earnings.

What is an Offshore Call Center job?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does a typical workday look like for someone in an offshore call center role?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Offshore Call Center position, and why are they important?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may involve overseeing large teams or complex processes.

How to make 1000 a week remotely?

An offshore call center agent can earn $1,000 or more weekly by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining skills in sales, technical support, or bilingual communication, and working for companies that offer competitive pay rates and performance bonuses.

What is an offshore call center?

An offshore call center is a customer service or support facility located in a different country from its clients, often to reduce costs or access specialized skills. Call center agents typically handle inbound or outbound calls using telephony and customer management software, working in a remote or office environment. These centers often operate in different time zones to provide 24/7 support.
More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs? States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for? The top searched job categories for Offshore Call Center jobs are:
Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Sr. Director, Contact Center

Sr. Director, Contact Center

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Sr. Director, Contact Center
Company: Serenity Healthcare
Location: Lehi, UT (In-office)
Travel: ~25% domestic, plus international travel at least twice per year
About Serenity
Serenity Healthcare is one of the fastest-growing multi-site specialty medical platforms in the country. Founder-led, ten years in market, 1,000+ employees, 40+ clinics across multiple states, and growing 100% year over year - without PE or venture capital.
We deliver advanced, in-office medical interventions including TMS (transcranial magnetic stimulation), IV ketamine, and medication management. Our patients come to us because nothing else has worked (treatment-resistant patients), and our model is built around moving them from consult to treatment with a high-trust, education-led approach.
We are scaling fast, hiring operators who have done it before, and building a leadership bench that will carry us through the next 40 clinics - and the 40 after that.
The Opportunity
The Sr. Director of Contact Center owns the team that feeds and supports our entire clinic network. Every lead follow-up, new patient inquiry, scheduling call, established patient interaction, email, text, insurance call, and back-end patient paperwork task runs through your department.
Our contact center operation is staffed by Patient Care Coordinators across five corporate offices - Mesa, AZ; Provo and Lehi, UT; Farmers Branch, TX; and Sandy Springs, GA - with a portion of back-end support now scaling in Ghana.
This is a builder's seat. You're not running a steady-state call center, you're scaling it alongside a business that doubles every year. You will be measured on hard numbers: lead conversion, patient satisfaction, and patient retention. You will be expected to drive those numbers up, quarter over quarter, while volume climbs and the footprint expands.
What You'll Own
Operations -
  • A multi-site contact center operation spanning five U.S. offices and a growing international support team in Ghana
  • The full contact lifecycle of inbound and outbound calls, lead follow-up, scheduling, new patient inquiries, established patient support, email, text, insurance calls, and back-end patient paperwork
  • Operational standards and accountability - consistent execution of company policies, procedures, scripts, and playbooks across every site, domestic and international

People -
  • The full team of managers and supervisors and the Patient Care Coordinators underneath them
  • Workforce performance - staffing, scheduling, occupancy, quality assurance, and service levels across all sites
  • Talent density - recruiting, developing, and retaining top-tier contact center leaders and coordinators

Performance -
  • The sales-and-service motion - coaching teams to convert leads with a consultative, education-first approach while delivering a high-quality patient experience
  • KPI ownership across:
    • Lead-to-visit conversion
    • Patient satisfaction
    • Patient retention

What Success Looks Like
  • Conversion from lead to new patient visit trends up, period over period
  • Patient satisfaction and retention metrics improve while contact volume grows
  • Establish a manager and supervisor scorecard to drive outcomes and manage out underperforming staff timely and efficiently
  • Develop managers and supervisors to run their teams with discipline, consistency, and a clear set of metrics
  • The Ghana support operation is integrated, productive, and held to the same standards as domestic sites
  • Balancing accountability, sales, and culture

Who We Want
  • 5-10 years of director-level leadership in a call center or contact center environment
  • A track record running a contact center that blended sales and customer service, not pure service, not pure sales
  • Proven ability to take a contact center operation and make it measurably better with higher conversion, higher satisfaction, tighter execution
  • Metrics-focused, culture-minded. You run your operation off a scorecard and you expect your leaders to do the same in a way that grows people, teams, and culture
  • Excited to set a high bar and hold people to it
  • Strong recruiter and developer of talent - people you've hired follow you
  • Experience managing multi-site teams; experience with offshore or international support teams is a plus
  • Comfortable with a consultative sales motion and coaching frontline teams to execute one
  • Willing to travel ~25% domestically and internationally at least twice per year, and to work fully in-office

No prior healthcare experience required. We are sourcing for contact center leaders from any high-growth, sales-and-service environment.
Benefits
  • 90% company-paid medical, dental, and vision for the employee and all dependents
  • 401(k)
  • 3 weeks PTO
  • 10 paid holidays
  • Annual company trip for the employee plus one

Location & Travel
This role is fully in-office. We prefer the Director to sit in our Lehi, UT office.
Expect approximately 25% domestic travel to check in across all five contact center sites, plus international travel at least twice per year to support the Ghana operation.
Serenity Healthcare is an equal opportunity employer. Employment is contingent on a background check and drug screening.

Apply