... and Call Center and exposer to IBM Sterling Intelligent Promising (SIP) modules (Inventory ... offshore Education - CS/Engineering, Project Code
... and Call Center and exposer to IBM Sterling Intelligent Promising (SIP) modules (Inventory ... offshore Education - CS/Engineering, Project Code
... Call Center Routing. • Act as the technical liaison between offshore technical team and customers/partners. • Experience with Service Cloud Voice for Amazon (the native Salesforce connector and ...
... Call Center Routing. • Act as the technical liaison between offshore technical team and customers/partners. • Experience with Service Cloud Voice for Amazon (the native Salesforce connector and ...
LIFE SCIENCES Industry Senior BPO Sales Executive - Will HIRE people living in the East and Midwe...
Office Administration, Accounting, Engineering, Finance, Customer Service, Call Centre, Human ... An offshore team will support all targeted marketing into designated accounts. Qualifications ...
LIFE SCIENCES Industry Senior BPO Sales Executive - Will HIRE people living in the East and Midwe...
Office Administration, Accounting, Engineering, Finance, Customer Service, Call Centre, Human ... An offshore team will support all targeted marketing into designated accounts. Qualifications ...
UI/UX Developer
$51 - $66.25/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
UI/UX Developer
$51 - $66.25/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
... Inventory Call Center and Store modules Strong experience in Inventory Sync Inventory publish ... offshore Education Degree in Computer Science Engineering or related field Thank You, Nitin Ph:
... Inventory Call Center and Store modules Strong experience in Inventory Sync Inventory publish ... offshore Education Degree in Computer Science Engineering or related field Thank You, Nitin Ph:
Mid-Level Java Developer
Reston, VA · On-site
$53 - $68.75/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
Mid-Level Java Developer
Reston, VA · On-site
$53 - $68.75/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
UI/UX Developer
Rockville, MD · On-site
$51 - $66.25/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
UI/UX Developer
Rockville, MD · On-site
$51 - $66.25/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Mid-Level Java Developer
Reston, VA · On-site
$53 - $68.75/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Mid-Level Java Developer
Reston, VA · On-site
$53 - $68.75/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
Hardware Technician
Pittston, PA · On-site
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Help Desk/Call Center experience preferred Skills * Excellent oral and written communications ...
Hardware Technician
Pittston, PA · On-site
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Help Desk/Call Center experience preferred Skills * Excellent oral and written communications ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
... a call center operations analyst, while also partnering with offshore support resources. The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ...
... a call center operations analyst, while also partnering with offshore support resources. The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ...
... a call center operations analyst, while also partnering with offshore support resources. The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ...
... a call center operations analyst, while also partnering with offshore support resources. The ideal candidate brings strong call center leadership experience, a customer-focused mindset, and the ...
Hardware Technician
Pittston, PA · On-site
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Help Desk/Call Center experience preferred Skills * Excellent oral and written communications ...
Hardware Technician
Pittston, PA · On-site
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Help Desk/Call Center experience preferred Skills * Excellent oral and written communications ...
Alfresco Architect / Lead
Bethesda, MD · On-site
$59.25 - $81/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Alfresco Architect / Lead
Bethesda, MD · On-site
$59.25 - $81/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Alfresco Architect / Lead
$59.25 - $81/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
Alfresco Architect / Lead
$59.25 - $81/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
QA Engineer
Rockville, MD · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
QA Engineer
Rockville, MD · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Accounts Payable Team Supervisor
Auburn Hills, MI · On-site
$62K - $85K/yr
Managing the day-to-day responsibilities related to the Stellantis AP vendor relations call center ... Ensuring the AP processes are compliant with Sarbanes Oxley (SOX)Monitor the offshore processing of ...
New
Accounts Payable Team Supervisor
Auburn Hills, MI · On-site
$62K - $85K/yr
Managing the day-to-day responsibilities related to the Stellantis AP vendor relations call center ... Ensuring the AP processes are compliant with Sarbanes Oxley (SOX)Monitor the offshore processing of ...
New
... onsite-offshore model, and confident, executive-ready stakeholder communication. Key ... Lead functional testing of Seaware Touch workflows -- call-center and travel-agent booking journeys ...
... onsite-offshore model, and confident, executive-ready stakeholder communication. Key ... Lead functional testing of Seaware Touch workflows -- call-center and travel-agent booking journeys ...
Offshore Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do offshore call center jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What is an offshore call center?
An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.
What does an offshore call center worker do?
A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.
What are the key skills and qualifications needed to thrive in an offshore call center role?
To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.
More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs?
The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs?
States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for?
The top searched job categories for Offshore Call Center jobs are:
Contractor
Re-posted 19 days ago
Job description
2 Candidate Submittal Slots, New High Level Policy
MSP Owner: Rob Finton
Location: Atlanta, GA - Onsite, local candidates preferred
Duration: 6 months
skill id: 10728684
Competencies: 6-8+ years experience
Digital : IBM Sterling Commerce OMS
IBM Sterling Order Management System (IBM OMoC 25.x )
Distributed Order Management
Support Analyst
GC/USC preferred - Atlanta local candidates
Job Title Sterling OMS Engineer and Analyst
Relevant Experience: 10+ years of experience as an Engineer/ Developer in OMS domain
Technical/Functional Skills Distributed Order Management
IBM Sterling Order Management System (IBM OMoC 25.x )
Experience Required:
• Demonstrated ability architecting multi-tenant platforms, across a variety of Sterling OMS implementations.
• Exposure to trending front end technologies to improve user experience for IBM NextGen Store and Call Center and exposer to IBM Sterling Intelligent Promising (SIP) modules (Inventory visibility, Promising service, Optimizer Service, etc..,)
• Enriched on IBM Sterling Order Management System (OMoC) and IBM Sterling Intelligent Promising (SIP) modules - DOM, SIP, IV, SC, SDF, Payments, Sourcing, Scheduling NextGen COM and SOM and Strong in DB query writing skills.
• Deep understanding of Integration concepts (REST, SOAP, Batch, SFTP, API Gateways)
• Good understanding of integrations between OMS, WMS,ERP,CRM and eCommerce platforms.
• Good experience on Java with Spring boot and Micro services concepts along with Angular 11/JS or DOJO
• Excellent hands-on experience in customization of any of DOM, Pricing, payment, Inventory, Call Center, Store modules
• Should be capable of working in one or more areas of Sterling Order Management with exceedingly good skills in Inventory, Payment, Fulfillment, Call Center & Store module.
• Should be very competent in any one of
o Inventory Sync, Inventory publish, setting distribution groups, inventory lookups, ATP rule setup, RTAM manipulations.
o Good hands-on experience in developing new screens, widgets, overlays, existing screen changes, locales, language packs etc in IBM Sterling Store and Call Centre
• Experience working in multi-brand environment.
• Experience with hosted solutions on the Cloud / IBM Cloud on Commerce
• Supports the implementation of best practices for scalability, supportability, ease of maintenance and system performance.
• Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.
• Participates in release planning activities, deployment, and post-release and ongoing support of the interfaces.
• Works well independently and in a team environment.
Roles & Responsibilities:
- 5+ years and support experience.
- 5+ years of experience designing and implementing Sterling OMS solutions.
- Strong analytical, problem-solving, troubleshooting and issue resolution skills.
- Ability to collaborate with other technical experts and develop technical specifications and design documents.
- Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
- Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results.
- Ability to effectively mentor less experienced team members.
- Strong written and verbal communication skills.
- Demonstrates a positive attitude, is self-motivated, responsible, conscientious and detail oriented
Managerial Skills - Should be able to manage large sized team for both onsite and offshore
Education - CS/Engineering, Project Code :
MSP Owner: Rob Finton
Location: Atlanta, GA - Onsite, local candidates preferred
Duration: 6 months
skill id: 10728684
Competencies: 6-8+ years experience
Digital : IBM Sterling Commerce OMS
IBM Sterling Order Management System (IBM OMoC 25.x )
Distributed Order Management
Support Analyst
GC/USC preferred - Atlanta local candidates
Job Title Sterling OMS Engineer and Analyst
Relevant Experience: 10+ years of experience as an Engineer/ Developer in OMS domain
Technical/Functional Skills Distributed Order Management
IBM Sterling Order Management System (IBM OMoC 25.x )
Experience Required:
• Demonstrated ability architecting multi-tenant platforms, across a variety of Sterling OMS implementations.
• Exposure to trending front end technologies to improve user experience for IBM NextGen Store and Call Center and exposer to IBM Sterling Intelligent Promising (SIP) modules (Inventory visibility, Promising service, Optimizer Service, etc..,)
• Enriched on IBM Sterling Order Management System (OMoC) and IBM Sterling Intelligent Promising (SIP) modules - DOM, SIP, IV, SC, SDF, Payments, Sourcing, Scheduling NextGen COM and SOM and Strong in DB query writing skills.
• Deep understanding of Integration concepts (REST, SOAP, Batch, SFTP, API Gateways)
• Good understanding of integrations between OMS, WMS,ERP,CRM and eCommerce platforms.
• Good experience on Java with Spring boot and Micro services concepts along with Angular 11/JS or DOJO
• Excellent hands-on experience in customization of any of DOM, Pricing, payment, Inventory, Call Center, Store modules
• Should be capable of working in one or more areas of Sterling Order Management with exceedingly good skills in Inventory, Payment, Fulfillment, Call Center & Store module.
• Should be very competent in any one of
o Inventory Sync, Inventory publish, setting distribution groups, inventory lookups, ATP rule setup, RTAM manipulations.
o Good hands-on experience in developing new screens, widgets, overlays, existing screen changes, locales, language packs etc in IBM Sterling Store and Call Centre
• Experience working in multi-brand environment.
• Experience with hosted solutions on the Cloud / IBM Cloud on Commerce
• Supports the implementation of best practices for scalability, supportability, ease of maintenance and system performance.
• Supports the root cause analysis and remediation process to resolve defects and/or issues reported by product/application teams and stakeholders.
• Participates in release planning activities, deployment, and post-release and ongoing support of the interfaces.
• Works well independently and in a team environment.
Roles & Responsibilities:
- 5+ years and support experience.
- 5+ years of experience designing and implementing Sterling OMS solutions.
- Strong analytical, problem-solving, troubleshooting and issue resolution skills.
- Ability to collaborate with other technical experts and develop technical specifications and design documents.
- Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IT as well as vendors and other external entities.
- Ability to work independently with minimal direction, is a self-starter with strong initiative, and ability to manage/execute workload to deliver high quality results.
- Ability to effectively mentor less experienced team members.
- Strong written and verbal communication skills.
- Demonstrates a positive attitude, is self-motivated, responsible, conscientious and detail oriented
Managerial Skills - Should be able to manage large sized team for both onsite and offshore
Education - CS/Engineering, Project Code :
About Real Soft
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Monmouth Junction, NJ, US
Year founded
1991