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Offshore Call Center Jobs (NOW HIRING)

BCForward

Customer Service or Call center

Phoenix, AZ · On-site

$16/hr

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human ...

Technogen

Big Data Consultant

Rockville, MD · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Stefanini

Help Desk Specialist

Weston, FL · On-site

Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Requirements: * Recent Phone support experience in a call center or comparable environment

Technogen

Big Data Consultant

Rockville, MD · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...

BCForward

Customer Service Representative

Austin, TX · On-site

$19 - $20/hr

Call Center Representative Location: Austin, TX 78727 Anticipated Start Date: ASAP Please note this ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

Technogen

System Middleware Analyst

Seattle, WA · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Stefanini

Nurse

Overland Park, KS · On-site

Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Top 3 preferred requirements * Experience working in a call center environment * Previous ...

Technogen

System Middleware Analyst

Seattle, WA · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...

Technogen

.NET Developer

Seattle, WA

$55 - $72.50/hr

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

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Offshore Call Center information

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$10

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How much do offshore call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Offshore Call Center job?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does a typical workday look like for someone in an offshore call center role?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Offshore Call Center position, and why are they important?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs? States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for? The top searched job categories for Offshore Call Center jobs are:
Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, and 98% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Scrum tester with AI Agent Experience

Futran Tech Solutions Pvt. Ltd.

Hartford, CT • On-site

$15 - $19.50/hr

Full-time

Posted 12 days ago

Job description

Role: Scrum tester with AI Agent Experience
Location: Hartford, CT (Hybrid Mode)
Should have worked on at least one AI project.
Salesforce/Agentforce experience preferred.
Job Description:
  • Minimum of 5+ years' experience overall.
  • 3+ years of experience developing, executing and analyzing automation tests. Hands on experience using Selenium, Java, JavaScript.
  • Experience testing APIs and data integrations.
  • Experience in Test Automation and execution.
  • Understand AI concepts and the non deterministic nature of testing
  • Validate and Test, Topic and action accuracy, Refine and iterate based on result, Ensure test data represent realistic use interactions
  • Prompt generation and leveraging Test Center to execute those prompts
  • Strong understanding of Software Testing methodologies.
  • Strong understanding of Agile principles. Experience working in SAFe Agile environment.
  • Experience working in onshore/offshore support model collaborating work with offshore teams.
  • Experience with Test Management tools - Rational Tool suite, JIRA.
  • Experience in testing customer support and contact center systems a plus.
  • Health Care experience - preferred

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