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Hourly Offshore Call Center Jobs (NOW HIRING)

RingCentral, Inc

Director, Account Management

Belmont, CA · On-site

$250/day

Offshore Call Center & Team Leadership * Directly manage, scale, and optimize our offshore Customer Success call center / BPO operations. * Define, track, and enforce key performance indicators (KPIs ...

RingCentral, Inc.

Director, Account Management

$250/day

Offshore Call Center & Team Leadership * Directly manage, scale, and optimize our offshore Customer Success call center / BPO operations. * Define, track, and enforce key performance indicators (KPIs ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

A minimum of six months of recent, verifiable experience in a high-volume contact center/call ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

BCForward

Call Center Representative

West Lafayette, IN · On-site

$25.36/hr

Call Center Representative Location: West Lafayette, IN 47906 (Onsite Only) Duration: Temp - 4 ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

Transfer callers to appropriate Call Center units when necessary. * Meet individual performance ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

Seamar

Call Center Specialist

Seattle, WA

$19 - $24/hr

Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... Hourly - Hourly Plan, 21.30 USD Hourly What We Offer: Sea Mar offers talented and motivated people ...

NJ Tech

call center representative

Atlanta, GA

$15.50 - $19.25/hr

Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

NJ Tech

call center representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$21/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Able to handle multiple tasks simultaneously The hourly wage range that UHC reasonably expects to ...

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Hourly Offshore Call Center information

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How much do hourly offshore call center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for hourly offshore call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Hourly Offshore Call Center vs Customer Service Representative?

AspectHourly Offshore Call CenterCustomer Service Representative
CredentialsBasic customer service skills, sometimes language certificationsSame as offshore call center, often with additional product knowledge
Work EnvironmentRemote, offshore location, often internationalOn-site or remote, local or international companies
Industry UsageCommon in outsourcing, BPO servicesRetail, telecom, tech support, various sectors
Search & Comparison IntentCost-effective, remote support optionsDirect customer interaction, local support

Hourly Offshore Call Centers and Customer Service Representatives both handle customer inquiries, but offshore centers typically operate remotely from international locations, offering cost advantages. Customer Service Representatives may work locally or remotely, focusing on direct, often face-to-face support. The main difference lies in location and operational scope, with offshore centers emphasizing outsourcing and scalability.

What cities are hiring for Hourly Offshore Call Center jobs? Cities with the most Hourly Offshore Call Center job openings:
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Hourly Offshore Call Center jobs? States with the most job openings for Hourly Offshore Call Center jobs include:
Hourly Offshore Call Center jobs near you
Call Center Operations Manager

Call Center Operations Manager

Pinnacle Fertility

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Pinnacle Fertility rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About Us
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.
About the Role
The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive an exceptional first impression while maximizing appointment conversion. This role oversees inbound and outbound call center operations, develops and coaches a high-performing team, leverages Salesforce and AI-enabled technologies to improve efficiency and quality, and drives operational excellence through data, analytics, and continuous process improvement.
The ideal candidate is an experienced healthcare call center leader with strong Salesforce expertise, a sales-oriented mindset, and a passion for creating outstanding patient experiences while achieving measurable business results.
The Call Center Operations Manager is responsible for leading a geographically diverse team of both U.S.-based and offshore call center professionals, ensuring consistent service standards, quality, productivity, and patient experience across all locations.
Key Responsibilities
  • Manage the daily operations of the Patient Experience Center, ensuring timely, professional, and compassionate service.
  • Lead supervisors and call center representatives to achieve established service level, productivity, and quality goals.
  • Monitor staffing levels, schedules, call volumes, and workforce productivity to optimize performance.
  • Ensure consistent adherence to established workflows, scripting, and Standard Operating Procedures (SOPs).
  • Foster a consultative sales culture focused on converting prospective patient inquiries into scheduled consultations.
  • Monitor conversion metrics including speed-to-lead, appointment scheduling rates, contact rates, and pipeline performance.
  • Coach team members on objection handling, consultative communication, and effective closing techniques.
  • Partner with Marketing, Clinic Operations, and Revenue Cycle teams to improve lead management and patient acquisition.
  • Serve as the operational expert for Salesforce within the call center.
  • Ensure accurate documentation of patient interactions, lead management, follow-up activities, and reporting.
  • Monitor Salesforce dashboards and reporting to identify trends, improve workflow efficiency, and support operational decision-making.
  • Partner with CRM leadership to implement system enhancements and improve user adoption.
  • Leverage AI-enabled call quality monitoring tools to evaluate customer interactions and identify coaching opportunities.
  • Utilize speech analytics, sentiment analysis, and quality dashboards to improve performance and patient experience.
  • Develop and maintain quality assurance standards and conduct regular call reviews using both AI insights and manager observations.
  • Implement corrective action plans and ongoing coaching to improve quality scores and conversion performance.
  • Recruit, onboard, train, and develop high-performing call center staff.
  • Provide leadership, coaching, and performance management for both U.S.-based and offshore team members, fostering a unified culture, consistent performance expectations, and accountability across all locations.
  • Conduct regular one-on-one coaching sessions, performance evaluations, and career development discussions.
  • Create an engaged, accountable, and collaborative team culture focused on continuous improvement.
  • Recognize outstanding performance while addressing performance concerns promptly and effectively.
  • Monitor and analyze key performance indicators (KPIs), including:
    • Service Level
    • Average Speed of Answer
    • Abandonment Rate
    • Appointment Conversion Rate
    • Speed-to-Lead
    • First Contact Resolution
    • Quality Scores
    • Patient Satisfaction
    • Prepare regular operational reports and present performance updates to senior leadership.
    • Identify trends and implement action plans to improve operational effectiveness.
  • Identify opportunities to improve workflows, eliminate inefficiencies, and enhance the patient experience.
  • Collaborate with cross-functional teams to implement operational improvements and new technologies.
  • Ensure compliance with HIPAA, company policies, and applicable regulatory requirements.

Position Requirements
  • Education: Bachelor's degree in Business, Healthcare Administration, Communications, or a related field preferred.
  • Experience:
    • Minimum of 5 years of progressive call center leadership experience, preferably in healthcare, medical services, or other high-touch customer service environments.
    • Minimum of 2 years managing supervisors and/or large call center teams.
    • Demonstrated success improving appointment conversion rates and operational performance.
    • Experience managing inbound and outbound sales-focused contact centers preferred.
    • Experience working within Salesforce CRM required.
    • Experience leading geographically dispersed teams, including offshore call center resources, strongly preferred.
  • Skills:
    • Strong working knowledge of Salesforce CRM reporting, dashboards, workflows, and lead management.
    • Experience leveraging technology, automation, and AI tools to improve efficiency and call quality.
    • Strong understanding of contact center metrics and workforce management principles.
    • Proven coaching and leadership skills with the ability to develop high-performing teams.
    • Excellent verbal, written, and interpersonal communication skills.
    • Strong analytical and problem-solving abilities with experience using data to drive operational decisions.
    • Ability to prioritize multiple initiatives in a fast-paced environment.
    • Knowledge of HIPAA and patient privacy regulations preferred.

Compensation & Benefits
  • Annual Salary: Final offers based on experience, skills, and qualifications.
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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