Austin, TX · On-site
$20/hr
BCforward is currently seeking a highly motivated Call Center Representative - Austin TX 78727 Job ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Austin, TX · On-site
$20/hr
BCforward is currently seeking a highly motivated Call Center Representative - Austin TX 78727 Job ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
Farmington Hills, MI · On-site
$21/hr
Approximately 15 Call Center Representatives * Location: Onsite in Farmington Hills, MI * Start ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Farmington Hills, MI · On-site
$21/hr
Approximately 15 Call Center Representatives * Location: Onsite in Farmington Hills, MI * Start ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
Albuquerque, NM · On-site
$19 - $19.90/hr
BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...
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Albuquerque, NM · On-site
$19 - $19.90/hr
BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...
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San Francisco, CA · Remote
$20 - $26/hr
Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Experience managing remote/offshore teams * Full-time, aligned with ET hours Bonus if you've worked ...
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San Francisco, CA · Remote
$20 - $26/hr
Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Experience managing remote/offshore teams * Full-time, aligned with ET hours Bonus if you've worked ...
Albuquerque, NM · On-site
$19 - $19.90/hr
BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...
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Albuquerque, NM · On-site
$19 - $19.90/hr
BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...
Albuquerque, NM · Remote
$19 - $19.90/hr
Call Center Representative Worksite: Remote Duration: 18+ months with possible extension Start Date ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
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Albuquerque, NM · Remote
$19 - $19.90/hr
Call Center Representative Worksite: Remote Duration: 18+ months with possible extension Start Date ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...
Indianapolis, IN · On-site
$19/hr
Call Center Representative - Hickory Recovery Network Department : Admissions Direct Report To ... Starting at $19.00 hourly For more information: www.hickorytreatmentcenters.com
New
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Indianapolis, IN · On-site
$19/hr
Call Center Representative - Hickory Recovery Network Department : Admissions Direct Report To ... Starting at $19.00 hourly For more information: www.hickorytreatmentcenters.com
New
Jacksonville, FL · Remote
$20 - $21/hr
... across call center and non-call center environments. * Verify contact details and account ... Collaborate with offshore call centers to address process questions or specialized situations.
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Jacksonville, FL · Remote
$20 - $21/hr
... across call center and non-call center environments. * Verify contact details and account ... Collaborate with offshore call centers to address process questions or specialized situations.
Stanton, CA · On-site
$21/hr
Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast-paced call center ...
Stanton, CA · On-site
$21/hr
Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast-paced call center ...
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Stuart, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments What We Offer
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Stuart, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments What We Offer
Deerfield Beach, FL · On-site
$14.50 - $19/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments ** What We Offer
Deerfield Beach, FL · On-site
$14.50 - $19/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments ** What We Offer
Stuart, FL · On-site
$12.75 - $16.75/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments ** What We Offer
Stuart, FL · On-site
$12.75 - $16.75/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments ** What We Offer
Minneapolis, MN · On-site
$15.75 - $20.50/hr
Competitive hourly pay * Paid time off and benefits (for eligible employees) * Professional growth ... Call Center Agent with us!
Minneapolis, MN · On-site
$15.75 - $20.50/hr
Competitive hourly pay * Paid time off and benefits (for eligible employees) * Professional growth ... Call Center Agent with us!
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Deerfield Beach, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments What We Offer
Quick apply
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Deerfield Beach, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors ... Base hourly rate plus performance-based bonuses for scheduled/issued appointments What We Offer
Grand Rapids, MI · On-site
$15 - $50/hr
... Call Center Representatives to join our growing outbound call center. This is NOT a cold-calling ... Earn $15-$50/hour (Hourly Base Pay + Uncapped Performance Bonuses) * Paid Training - No experience ...
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Grand Rapids, MI · On-site
$15 - $50/hr
... Call Center Representatives to join our growing outbound call center. This is NOT a cold-calling ... Earn $15-$50/hour (Hourly Base Pay + Uncapped Performance Bonuses) * Paid Training - No experience ...
$15.25 - $19.75/hr
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Experience working in a call center environment * Previous experience working in the Respiratory ...
$15.25 - $19.75/hr
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Experience working in a call center environment * Previous experience working in the Respiratory ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
Atlanta, GA · On-site
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
$15.50 - $19.25/hr
Our offshore consulting plays a major role in helping clients to achieve their objectives in the ... Call Center Representative Atlanta, GA Full Time Position Summary: The Service Delivery Consultant ...
Seattle, WA · On-site
$19 - $24/hr
Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... Hourly - Hourly Plan, 21.30 USD Hourly What We Offer: Sea Mar offers talented and motivated people ...
Seattle, WA · On-site
$19 - $24/hr
Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... Hourly - Hourly Plan, 21.30 USD Hourly What We Offer: Sea Mar offers talented and motivated people ...
$19 - $24/hr
Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... Hourly - Hourly Plan, 21.30 USD Hourly What We Offer: Sea Mar offers talented and motivated people ...
$19 - $24/hr
Call Center Specialists will be responsible for processing inbound calls, greeting patients and the ... Hourly - Hourly Plan, 21.30 USD Hourly What We Offer: Sea Mar offers talented and motivated people ...
$10.58 - $11.89
2% of jobs
$11.89 - $13.20
8% of jobs
$13.20 - $14.51
12% of jobs
$14.72 is the 25th percentile. Wages below this are outliers.
$14.51 - $15.82
18% of jobs
The median wage is $16.39 / hr.
$15.82 - $17.13
23% of jobs
$17.13 - $18.44
12% of jobs
$18.47 is the 75th percentile. Wages above this are outliers.
$18.44 - $19.76
12% of jobs
$19.76 - $21.07
5% of jobs
$21.07 - $22.38
4% of jobs
$22.38 - $23.69
2% of jobs
$23.69 - $25
2% of jobs
$10
$17
$25
| Aspect | Hourly Offshore Call Center | Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, sometimes language certifications | Same as offshore call center, often with additional product knowledge |
| Work Environment | Remote, offshore location, often international | On-site or remote, local or international companies |
| Industry Usage | Common in outsourcing, BPO services | Retail, telecom, tech support, various sectors |
| Search & Comparison Intent | Cost-effective, remote support options | Direct customer interaction, local support |
Hourly Offshore Call Centers and Customer Service Representatives both handle customer inquiries, but offshore centers typically operate remotely from international locations, offering cost advantages. Customer Service Representatives may work locally or remotely, focusing on direct, often face-to-face support. The main difference lies in location and operational scope, with offshore centers emphasizing outsourcing and scalability.
$20/hr
Contractor
Medical, Dental, Vision
This job post has expired 1 day ago. Applications are no longer accepted.
BCforward is currently seeking a highly motivated Call Center Representative – Austin TX 78727
Job Title: Customer Service Representative
Location: Austin, TX 78727
Duration: 11+ Months Contract
Pay Rate: $20/hr. on W2
Work Schedule
Must be local to Austin Must be
Must be available for any 8-hour shift between 7 am and 7 pm.
Schedule change requests during the first 90 days.
Role Overview:
This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounter in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.
Key Responsibilities:
· Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.
· Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.
· Document all interactions in clear and concise online logs for accurate record-keeping.
· Transfer callers to appropriate Call Center units when necessary.
· Meet and exceed individual performance standards, including strict attendance and productivity metrics.
· Assist with problem resolution and escalate complex issues as needed.
· Perform additional duties as assigned by management.
Required Skills:
· Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.
Preferred Skills:
· Proficiency in Microsoft Office tools (Word, Excel, Outlook).
· Strong multitasking abilities and organizational skills.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
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BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
It services
5,001 - 10,000 Employees
Indianapolis, IN, US
1998
