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Evening Offshore Call Center Jobs (NOW HIRING)

BCForward

Call Center Representative

Austin, TX · On-site

$20/hr

BCforward is currently seeking a highly motivated Call Center Representative - Austin TX 78727 Job ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... Some weekend or evening shifts may be required. The work environment is a professional office ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...

Netic

Be Seen First

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands ... Experience managing remote/offshore teams * Full-time, aligned with ET hours Bonus if you've worked ...

BCForward

Call Center Representative

Albuquerque, NM · On-site

$19 - $19.90/hr

BC forward is currently seeking a highly motivated CSR - Call Center Representative for an ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BC ...

Luxury Bath Technologies

Call Center Representative

MI · On-site

$17/hr

Call Center Representative Port Huron, MI $17/hour base + Uncapped Commission Full-Time | Morning & Evening Shifts Available About Us With over 25 years in business, Luxury Bath is a leader in the ...

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All JobsEvening Offshore Call Center Jobs

Evening Offshore Call Center information

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$10

$17

$25

How much do evening offshore call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for evening offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Evening Offshore Call Center vs Customer Support Representative?

AspectEvening Offshore Call CenterCustomer Support Representative
Work EnvironmentRemote or offshore office, night shiftsOn-site or remote, daytime shifts
Required SkillsCommunication, problem-solving, basic tech knowledgeCustomer service, communication, product knowledge
Industry UsageCommon in BPO, outsourcing companiesRetail, tech, service industries
CertificationsNone mandatory, language skills beneficialCustomer service certifications optional

While both roles involve assisting customers, the Evening Offshore Call Center typically operates during night hours from offshore locations, focusing on international clients. Customer Support Representatives usually work during daytime hours and serve local or regional customers. The roles share skills like communication and problem-solving but differ mainly in work hours, environment, and industry context.

What is an evening offshore call center?

An Evening Offshore Call Center is a customer service or support facility located outside of the client's country that operates primarily during evening hours. These centers handle inbound or outbound calls, providing assistance, sales, or technical support to customers. By operating offshore and during evening shifts, companies can ensure 24/7 customer service coverage, often at a reduced operational cost. Evening shifts are especially common in offshore centers to align with the time zones of clients they serve. Employees in these centers typically require strong communication skills and the ability to work flexible hours.

What are some common challenges faced when working evening shifts in an offshore call center, and how can they be managed?

Working evening shifts in an offshore call center often involves adjusting to unconventional hours, which can affect work-life balance and sleep patterns. Team members may also navigate cultural differences when interacting with customers from different time zones or regions. To manage these challenges, it's helpful to establish a consistent sleep routine, communicate openly with your team about scheduling needs, and participate in regular team meetings to stay connected and aligned on goals. Many companies also offer wellness resources and training to help employees adapt and thrive in this environment.

What are the key skills and qualifications needed to thrive as an evening offshore call center agent?

To thrive as an Evening Offshore Call Center Agent, you need strong verbal communication skills, proficiency in English (or the required language), and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and telephony tools is commonly required. Standout soft skills include patience, resilience, and problem-solving abilities for handling diverse customer inquiries and challenging situations. These skills are crucial for delivering excellent customer service and maintaining high client satisfaction in a fast-paced, remote support environment.
What cities are hiring for Evening Offshore Call Center jobs? Cities with the most Evening Offshore Call Center job openings:
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Evening Offshore Call Center jobs? States with the most job openings for Evening Offshore Call Center jobs include:
Evening Offshore Call Center jobs near you

Call Center Representative

BCForward

Austin, TX • On-site

$20/hr

Contractor

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

BCforward is currently seeking a highly motivated Call Center Representative – Austin TX 78727


Job Title: Customer Service Representative

Location: Austin, TX 78727

Duration: 11+ Months Contract

Pay Rate: $20/hr. on W2


Work Schedule

Must be local to Austin Must be

Must be available for any 8-hour shift between 7 am and 7 pm.

Schedule change requests during the first 90 days.


Role Overview:

This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounter in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.


Key Responsibilities:

· Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions.

· Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience.

· Document all interactions in clear and concise online logs for accurate record-keeping.

· Transfer callers to appropriate Call Center units when necessary.

· Meet and exceed individual performance standards, including strict attendance and productivity metrics.

· Assist with problem resolution and escalate complex issues as needed.

· Perform additional duties as assigned by management.


Required Skills:

· Contact Center Expertise: A minimum of six months of recent, verifiable experience in a high-volume contact center/call center environment.


Preferred Skills:

· Proficiency in Microsoft Office tools (Word, Excel, Outlook).

· Strong multitasking abilities and organizational skills.


Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.


About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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