We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... regards to Call Center Telephony operations. • Resolve telephony problems; contribute to ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... regards to Call Center Telephony operations. • Resolve telephony problems; contribute to ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
Big Data Consultant
Rockville, MD · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
Big Data Consultant
Rockville, MD · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Requirements: * Recent Phone support experience in a call center or comparable environment
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Requirements: * Recent Phone support experience in a call center or comparable environment
Big Data Consultant
Rockville, MD · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Big Data Consultant
Rockville, MD · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Top 3 preferred requirements * Experience working in a call center environment * Previous ...
Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Top 3 preferred requirements * Experience working in a call center environment * Previous ...
... , Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud ... a good call center background. ININ experience is a huge plus as well. This candidate will ...
... , Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud ... a good call center background. ININ experience is a huge plus as well. This candidate will ...
System Middleware Analyst
Seattle, WA · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
System Middleware Analyst
Seattle, WA · On-site
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
.NET Developer
Seattle, WA · On-site
$55 - $72.50/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
.NET Developer
Seattle, WA · On-site
$55 - $72.50/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...
Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near shore ...
Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near shore ...
Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near shore ...
Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near shore ...
Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near shore ...
Hybrid, with periodic on-site visits to call center and installation locations. Travel: 1-2 times ... About Stefanini Group The Stefanini Group is a global provider of offshore, onshore, and near shore ...
Customer Service Representative (Level II)
$15.25 - $20.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
... offshore technology services and solutions to premier corporations. Over the past few years ... Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals.
Customer Service Representative (Level II)
$15.25 - $20.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
... offshore technology services and solutions to premier corporations. Over the past few years ... Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals.
Collection Representative
Brooklyn, NY · On-site
$24/hr
Nearshore and offshore services In a Call Center environment, the collections representative is responsible for collecting unpaid TAB Notices of Violations. Responsibilities: * Collection calls with ...
Collection Representative
Brooklyn, NY · On-site
$24/hr
Nearshore and offshore services In a Call Center environment, the collections representative is responsible for collecting unpaid TAB Notices of Violations. Responsibilities: * Collection calls with ...
Analyze processes across functional boundaries (e.g., Enrollment Claims Appeals Call Center ... Engage operations teams, vendors, and offshore partners to ensure understanding and readiness.
New
Analyze processes across functional boundaries (e.g., Enrollment Claims Appeals Call Center ... Engage operations teams, vendors, and offshore partners to ensure understanding and readiness.
New
.NET Developer
Seattle, WA · On-site
$55 - $72.50/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
.NET Developer
Seattle, WA · On-site
$55 - $72.50/hr
We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...
Senior Process & Performance Optimization Specialist
New York, NY · On-site
$68K - $118K/yr
Extract, compile, and analyze data across multiple operational areas (Claims, Call Center ... Engage operations teams, vendors, and offshore partners to ensure understanding and readiness.
New
Senior Process & Performance Optimization Specialist
New York, NY · On-site
$68K - $118K/yr
Extract, compile, and analyze data across multiple operational areas (Claims, Call Center ... Engage operations teams, vendors, and offshore partners to ensure understanding and readiness.
New
Offshore Call Center information
See salary details
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
How much do offshore call center jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
What is an offshore call center?
An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.
What does an offshore call center worker do?
A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.
What are the key skills and qualifications needed to thrive in an offshore call center role?
To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.
More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs?
The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs?
States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for?
The top searched job categories for Offshore Call Center jobs are:
Job description
Company Description
TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.
Job Description
1-7 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Performs a variety of tasks, such as identify and document business requirements.
Works under general supervision; typically reports to a project leader or manager.
A certain degree of creativity and latitude is required.
Provides professional recommendations, technical consultation, and expertise to State staff, and statewide local agencies in regards to Call Center Telephony operations.
Resolve telephony problems; contribute to development of criteria, standards, guidelines, evaluation methods, policy and procedure.
Responding to requests from local agencies and promotes the Division's goals.
Works with the agency, DTMB Agency Services and the assigned Telecom Liaison gathering business requirements for Call Center requirements from all agencies.
Responsible for researching, analyzing, recommending, and implementing telephony contact/call center systems
Acts as the State-Wide telephony project lead for State's contact/call center system related processes, functions, technological advancements affecting call centers and the business processes.
Provide information gathering sessions to capture business requirements and business processes related to information technology solutions.
Experience working with diverse group, consensus building and team building.
Work with telephone coordinators and agencies
Utilize tools such as Remedy, Change Point and Share Point
Work closely with Avaya and Cisco engineers and technicians
Manage various agency requests for services, repairs, maintenance, and other changes to Contact/Call Center Systems. Forward work assignments as needed to the appropriate work units.
Collect and analyze data from Avaya Communication Manager and related systems.
Uses analytical skills in problem resolution
Provide decision support outside normal work hours.
Perform other duties as necessary or directed.
Additional Information
Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
Knowledge of current Telephony services and Technologies.
Knowledge of Avaya and/or Cisco platforms, call center features and operations.
Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
Ability to communicate effectively, both verbally and in writing.
Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
Ability to develop work and call flows
Excellent customer service skills
Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
Disseminate information effectively to all teams and customers
Understand a large and complex network environment
About TechnoGen
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Chantilly, VA, US
Year founded
2003