ZipRecruiter

Log In

1

Offshore Call Center Jobs (NOW HIRING)

Prutech Solutions

Collections Representative

Brooklyn, NY · On-site

$18 - $23.25/hr

Nearshore and offshore services At PruTech, we are dedicated to shaping the future of technology ... Monday to Friday ( 8 AM to 5 PM ) In a Call Center environment, the collections representative is ...

TRAKAmerica

Be Seen First

Client Services Manager -Hybrid Role & Sign on Bonus

Bonita Springs, FL · On-site

$55K - $60K/yr

You'll work with Client Services, the Call Center, internal departments, and our external supplier ... Offshore Vendor Management - Knova One · Provide day-to-day oversight of the offshore vendor team ...

Technogen

Big Data Consultant

Rockville, MD · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Stefanini

Help Desk Specialist

Weston, FL

Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Requirements: * Recent Phone support experience in a call center or comparable environment

Technogen

Big Data Consultant

Rockville, MD · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Cisco platforms, call center features and operations. • Ability to resolve technical ...

Technogen

System Middleware Analyst

Seattle, WA · On-site

We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100 ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

Stefanini

Nurse

Overland Park, KS

Since 1987, Stefanini has been providing offshore, onshore, and nearshore IT services, including ... Top 3 preferred requirements * Experience working in a call center environment * Previous ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsOffshore Call Center Jobs

Offshore Call Center information

See salary details

$10

$17

$25

How much do offshore call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an offshore call center?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does an offshore call center worker do?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in an offshore call center role?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

How can I apply for offshore call center jobs?

To apply for offshore call center jobs, search online job boards and company websites for openings, and submit your application through their online portals. Relevant skills include communication, customer service, and familiarity with call center software; some positions may require a high school diploma or equivalent. Preparing a professional resume and demonstrating language proficiency can improve your chances of securing a position.
More about Offshore Call Center jobs

What are the most commonly searched types of Offshore Call Center jobs?

The most popular types of Offshore Call Center jobs are:

What states have the most Offshore Call Center jobs?

States with the most job openings for Offshore Call Center jobs include:

What job categories do people searching Offshore Call Center jobs look for?

The top searched job categories for Offshore Call Center jobs are:

Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Collections Representative - delinquent home loans

Collabera

Greensboro, NC

$19/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. 

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

  • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
  • Collabera listed in GS 100 - recognized for excellence and maturity
  • Collabera named among the Top 500 Diversity Owned Businesses
  • Collabera listed in GS 100 & ranked among top 10 service providers
  • Collabera was ranked:
  • 32 in the Top 100 Large Businesses in the U.S
  • 18 in Top 500 Diversity Owned Businesses in the U.S 
  • 3 in the Top 100 Diversity Owned Businesses in New Jersey
  • 3 in the Top 100 Privately-held Businesses in New Jersey
  • 66th on FinTech 100
  • 35th among top private companies in New Jersey

http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description
Duration: 12 months with possibility of contract extension
Pay Rate: $19/hr
Shift Hours: 12 PM - 9 PM (Mon-Thur); 8 AM - 5 AM on Friday; 8 AM - 12 PM (Every other Sat with Flex day during week)
Training: M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours


The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans. 

This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers. 
Qualifications
  • Must have at least 80% call center listening test result
  • Excellent oral and written communication skills 
  • Strong negotiation skills 
  • Excellent organizational skills 
  • Ability to multi-task 
  • Must be able to work in teams 
  • Self-motivated and results-oriented 


Desired Skills: 

  • Previous Collection experience 
  • College degree desired, but not required 
  • Desire to resolve customer issues a must 
  • Home loans experience preferred 
Additional Information

To know more about this opportunity, please contact:

Laidiza Gumera

973-774-7804

laidiza.gumera(at)collabera.com

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

FacebookTwitter

View All Collabera Jobs

Apply