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Offshore Call Center Jobs (NOW HIRING)

First American

$17.69 - $23.56/hr

May interface with offshore call center to answer questions on process or specialized situations * May prepare customer billings, answer questions about billing, and coordinate resolution of billing ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

... call center operations and drive exceptional patient experiences. This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site

$30 - $35/hr

... call center operations and drive exceptional patient experiences. This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and ...

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

... call center operations and drive exceptional patient experiences. This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and ...

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

The ideal candidate will have strong experience in customer service, inbound and outbound call ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

BCForward

Customer Service or Call Center

Tucson, AZ · On-site

$16/hr

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human ...

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How much do offshore call center jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an Offshore Call Center job?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does a typical workday look like for someone in an offshore call center role?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Offshore Call Center position, and why are they important?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs? States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for? The top searched job categories for Offshore Call Center jobs are:
Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, and 98% Full Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative

First American Financial Corporation

Jacksonville, FL • On-site

$16.07 - $21.41/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by web-based application, email, or telephone to address queries/problems. Use computerized systems for tracking, providing status, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization and do not have assigned clients.
HOW YOU'LL CONTRIBUTE
  • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
  • Maintains and creates logs, reports, records, and files.
  • Investigates, coordinates, and tracks a wide range of customer issues and problems.
  • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations
  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
  • May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
  • Other duties as assigned

WHAT YOU'LL BRING
Required Education, Experience, Certification/Licensure
  • High School diploma or equivalent required
  • Generally, has 2+ years of generally related customer service experience
  • General knowledge of assigned area's products and customer service activities.
  • Proficient MS Office skills
  • Must be able to navigate a computerized data entry system or other relevant applications.
  • Strong verbal and written skills
  • Customer Service skill including adaptability, attention to detail, patience, and problem solving.

Shift: 11am-8:00pm ET
Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law.
Pay Range: $16.07 - $21.41 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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