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Offshore Call Center Jobs (NOW HIRING)

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

The ideal candidate will have strong experience in customer service, inbound and outbound call ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

BCForward

Customer Service or Call Center

Tucson, AZ · On-site

$16/hr

Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human ...

PEOPLEASE, LLC

Employee Support Center Manager

Acting as a critical bridge between agents and leadership ensuring consistent call quality, process ... Aligns onshore escalation handling with offshore volume for successful time zone handoffs * Manage ...

PEOPLEASE

Employee Support Center Manager

Dallas, TX

Acting as a critical bridge between agents and leadership ensuring consistent call quality, process ... Aligns onshore escalation handling with offshore volume for successful time zone handoffs * Manage ...

Forward Health LLC

Director of Operations

Draper, UT · On-site

$75K - $125K/yr

... offshore support resources integrated into call center workflows * Lead performance management, reporting, and KPI accountability across all functions * Act as a key voice in technology decisions ...

Forward Health LLC

Director of Operations

Draper, UT · On-site

... offshore support resources integrated into call center workflowsLead performance management, reporting, and KPI accountability across all functionsAct as a key voice in technology decisions related ...

Forward Health LLC

Director of Operations

Draper, UT

$75K - $125K/yr

... offshore support resources integrated into call center workflowsLead performance management, reporting, and KPI accountability across all functionsAct as a key voice in technology decisions related ...

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Offshore Call Center information

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How much do offshore call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for offshore call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In the context of offshore call center roles, high earnings of $4,000 a week are uncommon without specialized skills or management positions. Typically, such income levels are associated with sales management, team leadership, or highly experienced customer service roles that may require extensive experience or performance-based bonuses. Most entry-level call center jobs offer lower weekly pay, but advanced roles with performance incentives can reach higher earnings.

What is an Offshore Call Center job?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does a typical workday look like for someone in an offshore call center role?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Offshore Call Center position, and why are they important?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may involve overseeing large teams or complex processes.

How to make 1000 a week remotely?

An offshore call center agent can earn $1,000 or more weekly by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining skills in sales, technical support, or bilingual communication, and working for companies that offer competitive pay rates and performance bonuses.

What is an offshore call center?

An offshore call center is a customer service or support facility located in a different country from its clients, often to reduce costs or access specialized skills. Call center agents typically handle inbound or outbound calls using telephony and customer management software, working in a remote or office environment. These centers often operate in different time zones to provide 24/7 support.
More about Offshore Call Center jobs
What are the most commonly searched types of Offshore Call Center jobs? The most popular types of Offshore Call Center jobs are:
What states have the most Offshore Call Center jobs? States with the most job openings for Offshore Call Center jobs include:
What job categories do people searching Offshore Call Center jobs look for? The top searched job categories for Offshore Call Center jobs are:
Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Contact Center Agent

Contact Center Agent

BCForward

Albuquerque, NM • Remote

$19.90/hr

Contractor

Medical

Posted 25 days ago

Job description

Job Title: Contact Center Agent
Location: Remote (Candidate must be residing in New Mexico)
Duration: 18 Months
Pay: $19.90/HR on W2

Job Description

We are seeking a Contact Center Agent to join our dynamic team. The ideal candidate will have strong experience in customer service, inbound and outbound call handling, and CRM tools and a proven ability to resolve customer inquiries efficiently and deliver accurate information.


Project Operation Hours: M-F, 8 hour shifts must be flexible between 7:00 AM – 7:00 PM MST


Project Training is from 8 AM – 4:30 PM MST

Responsibilities:

  • Handle high-volume inbound calls and document interactions in the CRM.
  • Provide clear, accurate information and resolve issues on first contact when possible.
  • Escalate complex cases following defined procedures and service levels.
  • Meet or exceed performance metrics including quality, productivity, and attendance.
  • Conduct outreach phone calls and/or emails
  • Provide outstanding customer service
  • Recognize and follow call flows with scripts
  • Research and review customer inquiries
  • Identify and escalate appropriate issues
  • Clearly document call information and encounters in call logs
  • Recognize and alert management of risk and trends
  • Quickly transition from one task to another
  • Maintain a professional demeanor
  • Other duties as assigned


Required Skills & Qualifications:

  • Proficiency with call center software and CRM systems.
  • Strong problem-solving and active listening skills.
  • Clear verbal and written communication with professional etiquette.
  • 1+ years in a contact center, customer support role, or call center environment experience
  • 2 years of Customer Service experience
  • High School Diploma or GED
  • Proficiency with computers: Experience using the internet, email via Outlook, etc.
  • Data entry experience
  • Listening, verbal, and written communication experience
  • Microsoft Office (Excel, Word, Outlook, and Teams) experience
  • Internet access sufficient to handle calls received via the Internet
  • Quiet and private remote work location


Preferred Skills:

  • Familiarity with workforce management tools and ticketing systems.
  • Experience working in metrics-driven environments with QA frameworks.

Company Description

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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