ZipRecruiter

Log In

1

Call Center Leader Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT

$16 - $19.75/hr

Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.

MTM LLC

Call Center Manager

Miami, FL · On-site

Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of ...

MTM LLC

Director of Call Center Operations

Newark, DE · On-site

$75K - $225K/yr

Leadership & Team Management: Manage, lead, and motivate a team of call center agents focused on generating high-quality leads and driving new business for the company. Foster a culture of ...

First Call

Call Center Manager

White House, TN · On-site

Are you a hands-on operations leader who thrives on managing high-performing teams and driving ... Call Center Operations & Team Leadership * Oversee daily call center activities to ensure ...

eClercx

Call Center Trainer

Fayetteville, NC · On-site

$15.50/hr

Partner with call center leadership to identify skill gaps and implement targeted coaching plans. * Monitor agent performance during nesting/simulation periods and provide hands-on support.

eClerx

Call Center Trainer

Fayetteville, NC

$15.50/hr

Partner with call center leadership to identify skill gaps and implement targeted coaching plans. * Monitor agent performance during nesting/simulation periods and provide hands-on support.

Vitalsearchgroup

Call Center Manager

Atlanta, GA

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Vitalsearchgroup

Call Center Manager

Miami, FL

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

New

Vitalsearchgroup

Call Center Manager

Jacksonville, FL

$65K - $85K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

New

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Vitalsearchgroup

Call Center Manager

Dallas, TX

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

next page

Showing results 1-20

People also search for

All JobsCall Center Leader Jobs

Call Center Leader information

See salary details

$13

$22

$45

How much do call center leader jobs pay per hour?

As of May 29, 2026, the average hourly pay for call center leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Leader, and why are they important?

To thrive as a Call Center Leader, you need experience in customer service management, strong problem-solving abilities, and ideally a degree in business or a related field. Familiarity with call center software, CRM systems, and workforce management tools is typically required, along with certifications such as Contact Center Manager (CCM) being advantageous. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and coach team members are essential soft skills. These capabilities ensure effective team performance, high customer satisfaction, and smooth day-to-day operations in a dynamic environment.

What are some common challenges faced by Call Center Leaders, and how can they effectively address them?

Call Center Leaders often face challenges such as managing high employee turnover, maintaining team motivation, and ensuring consistent quality of customer service. To address these issues, leaders typically focus on fostering a positive work environment, offering regular coaching and feedback, and implementing clear performance metrics. Building strong communication channels within the team and recognizing achievements can also help boost morale and retention. Additionally, effective leaders stay adaptable and leverage technology to streamline workflows, allowing their teams to provide prompt and efficient support.

What are Call Center Leaders?

Call Center Leaders are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service agents, monitor performance metrics, and ensure quality service delivery. Their duties often include coaching staff, resolving escalated customer issues, and implementing strategies to improve efficiency and customer satisfaction. Call Center Leaders play a crucial role in fostering a positive work environment and achieving organizational goals.

What is the difference between Call Center Leader vs Call Center Supervisor?

AspectCall Center LeaderCall Center Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages performance metricsSupervises daily operations, manages team members, handles escalations
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, customer service
Work EnvironmentHigh-level management, cross-team coordinationFrontline supervision, direct team interaction
Common UsageUsed in larger call centers or organizations with multiple teamsUsed in daily team management in call centers

The main difference between a Call Center Leader and a Call Center Supervisor lies in scope and responsibilities. Call Center Leaders focus on strategic oversight and managing multiple teams, while Call Center Supervisors handle daily team operations and direct supervision. Both roles require strong communication and customer service skills, but the Leader position involves higher-level planning and performance management.

More about Call Center Leader jobs
What cities are hiring for Call Center Leader jobs? Cities with the most Call Center Leader job openings:
What states have the most Call Center Leader jobs? States with the most job openings for Call Center Leader jobs include:
What job categories do people searching Call Center Leader jobs look for? The top searched job categories for Call Center Leader jobs are:
Call Center Leader jobs near you
Infographic showing various Call Center Leader job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.
Cardiac Call Center Leader

Cardiac Call Center Leader

Cardiovascular Institute of the South

Warrenville, IL

Full-time

Posted 14 days ago

Cardiovascular Institute of the South rating

7.5

Company rating: 7.5 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

The Patient Access Leader is responsible for overseeing the daily operations of the patient access and scheduling team. This role provides leadership, direction, and support to staff while ensuring efficient scheduling operations, exceptional patient service, and compliance with organizational standards and procedures.

Compensation

Compensation for this position is commensurate with experience, qualifications, and market conditions.
Minimum starting pay: 22.00

Benefits

  • Choice of three health insurance plans
  • Dental insurance coverage
  • Vision insurance coverage
  • 401(k) with company match and profit-sharing plan
  • Company-paid short-term and long-term disability coverage
  • Company-paid life insurance for you and your family
  • Access to company-provided training and educational resources
  • Eligibility for annual merit-based performance increases
  • Accrued General Purpose Time (GPT)
  • Eight company-paid holidays
  • Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
  • Complimentary Employee Assistance Program (EAP) for all employees and their dependents.

Essential Duties & Responsibilities

Leadership & Operations

  • Supervise and manage the patient access team and daily scheduling operations.
  • Monitor productivity metrics and ensure departmental goals are achieved.
  • Coordinate communication with Patient Service Representatives, Nursing Team Leaders, Practice Administrators, and department leadership.
  • Ensure accurate and efficient scheduling of patient visits and diagnostic testing.
  • Assist with schedule maintenance, staffing adjustments, and template modifications as needed.
  • Serve as a liaison between clinic operations and the patient access department.
  • Address operational concerns and communicate issues or proposed changes to leadership.

Staff Management & Development

  • Assist with recruitment, onboarding, orientation, and training of patient access staff.
  • Provide ongoing coaching, support, and performance feedback to team members.
  • Promote a positive, professional, and patient-centered work environment.
  • Conduct employee evaluations and counsel staff when appropriate.
  • Maintain appropriate staffing levels to support departmental needs.
  • Review and approve time-off requests in accordance with staffing requirements.
  • Ensure team members are trained on departmental tools, policies, procedures, and compliance standards.

Patient Care & Compliance

  • Ensure accurate documentation within the electronic medical record (EMR).
  • Maintain patient confidentiality in compliance with HIPAA regulations.
  • Support compliance with all organizational policies, procedures, and regulatory standards.
  • Collaborate with HIM/EMR teams to support workflow improvements and documentation quality initiatives.
  • Perform Patient Access Representative duties when operationally necessary.
  • Perform additional duties as assigned in support of organizational goals and patient care initiatives.

Standards of Performance

  • Maintain a professional, organized, and safe work environment.
  • Demonstrate strong time management and teamwork skills.
  • Communicate effectively with patients, physicians, staff, and leadership.
  • Complete assignments accurately and within established timeframes.
  • Maintain professionalism and positive working relationships at all times.
  • Adhere to all compliance, documentation, privacy, and security standards.
  • Support the mission, values, and patient-centered philosophy of the organization.

Qualifications

  • Previous patient access, healthcare scheduling, or medical office experience preferred.
  • Prior leadership or supervisory experience strongly preferred.
  • Strong communication, organizational, and problem-solving skills.
  • Experience with EMR systems and healthcare scheduling platforms preferred.
  • Ability to work collaboratively in a fast-paced healthcare environment.

What Cardiovascular Institute of the South employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply