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Call Center Leader Jobs (NOW HIRING)

Global Channel Management

Call Center

East Hartford, CT · On-site

$16 - $19.75/hr

Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

Prior experience in call center leadership, customer service management, or a related supervisory role. * Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Key Responsibilities Leadership & Team Development * Lead, coach, and develop CSRs to meet KPIs and ...

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Key Responsibilities Leadership & Team Development * Lead, coach, and develop CSRs to meet KPIs and ...

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Call Center Leader information

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How much do call center leader jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a call center leader?

Call Center Leaders are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service agents, monitor performance metrics, and ensure quality service delivery. Their duties often include coaching staff, resolving escalated customer issues, and implementing strategies to improve efficiency and customer satisfaction. Call Center Leaders play a crucial role in fostering a positive work environment and achieving organizational goals.

What are some common challenges faced by call center leaders, and how can they effectively address them?

Call Center Leaders often face challenges such as managing high employee turnover, maintaining team motivation, and ensuring consistent quality of customer service. To address these issues, leaders typically focus on fostering a positive work environment, offering regular coaching and feedback, and implementing clear performance metrics. Building strong communication channels within the team and recognizing achievements can also help boost morale and retention. Additionally, effective leaders stay adaptable and leverage technology to streamline workflows, allowing their teams to provide prompt and efficient support.

What are the key skills and qualifications needed to thrive as a call center leader, and why are they important?

To thrive as a Call Center Leader, you need experience in customer service management, strong problem-solving abilities, and ideally a degree in business or a related field. Familiarity with call center software, CRM systems, and workforce management tools is typically required, along with certifications such as Contact Center Manager (CCM) being advantageous. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and coach team members are essential soft skills. These capabilities ensure effective team performance, high customer satisfaction, and smooth day-to-day operations in a dynamic environment.

What is the difference between Call Center Leader vs Call Center Supervisor?

AspectCall Center LeaderCall Center Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages performance metricsSupervises daily operations, manages team members, handles escalations
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, customer service
Work EnvironmentHigh-level management, cross-team coordinationFrontline supervision, direct team interaction
Common UsageUsed in larger call centers or organizations with multiple teamsUsed in daily team management in call centers

The main difference between a Call Center Leader and a Call Center Supervisor lies in scope and responsibilities. Call Center Leaders focus on strategic oversight and managing multiple teams, while Call Center Supervisors handle daily team operations and direct supervision. Both roles require strong communication and customer service skills, but the Leader position involves higher-level planning and performance management.

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What states have the most Call Center Leader jobs?

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Call Center Leader jobs near you
Infographic showing various Call Center Leader job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 80% Full Time, 14% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Confirmation Call Center Manager

Oklahoma City, OK • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

Full-time

Re-posted yesterday

Job description

Confirmation Call Center Manager
LBT of Oklahoma City
Oklahoma City, OK
Job Type: Full-time
Pay: Competitive salary + performance-based bonusesFull Job Description
LBT of Oklahoma City is seeking an experienced Confirmation Call Center Manager to lead our call center team. This position is responsible for managing the daily operations of the confirmation department, supervising Call Center Representatives, ensuring appointments are confirmed, and helping the team achieve performance goals.
The ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service.Responsibilities
  • Manage the day-to-day operations of the call center.
  • Recruit, hire, train, coach, and motivate Call Center Representatives.
  • Schedule and confirm appointments for the sales team.
  • Answer inbound customer calls and make outbound confirmation calls.
  • Monitor team performance and provide ongoing coaching and support.
  • Manage sales representatives' schedules to maximize efficiency.
  • Resolve customer concerns and escalated issues professionally.
  • Track call center metrics and ensure weekly and monthly goals are achieved.
  • Maintain accurate customer records and reporting.
  • Foster a positive, team-oriented work environment.
Qualifications
  • Previous management or supervisory experience in a call center required.
  • Strong leadership and coaching skills.
  • Customer service and conflict-resolution experience.
  • Excellent verbal and written communication skills.
  • Strong computer skills, including Microsoft Office and CRM systems.
  • Highly organized with the ability to multitask.
  • Goal-oriented with a proven ability to motivate a team.
  • Must be available to work evenings and weekends as needed.
Benefits
  • Competitive salary.
  • Performance-based bonus opportunities.
  • Paid training.
  • Career advancement opportunities.
  • Supportive team environment.
  • Opportunity to work for a growing and respected home remodeling company.

If you are an experienced call center leader who enjoys developing teams, improving performance, and delivering exceptional customer service, we encourage you to apply today!

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