ZipRecruiter

Log In

1

Call Center Leader Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Communicate trends, issues, and opportunities to leadership Quality Control & Compliance * Ensure ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and ...

Berkshire Bank

Call Center Supervisor/Trainer

Worcester, MA · On-site

$20.50 - $32.12/hr

The Trainer/Supervisor partners with the AVP of Systems and Onboarding and Call Center Leadership to identify performance gaps, implement coaching strategies, and drive continuous improvement. Key ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Air Comfort, Inc

Call Center Manager

Grand Rapids, MI · On-site

Atrium Home Services is looking for a talented Call Center Leader to join our forward-thinking team. If you are passionate about delivering long-term customer value and enjoy creating an exemplary ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCall Center Leader Jobs

Call Center Leader information

See salary details

$13

$22

$45

How much do call center leader jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a call center leader?

Call Center Leaders are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service agents, monitor performance metrics, and ensure quality service delivery. Their duties often include coaching staff, resolving escalated customer issues, and implementing strategies to improve efficiency and customer satisfaction. Call Center Leaders play a crucial role in fostering a positive work environment and achieving organizational goals.

What are some common challenges faced by call center leaders, and how can they effectively address them?

Call Center Leaders often face challenges such as managing high employee turnover, maintaining team motivation, and ensuring consistent quality of customer service. To address these issues, leaders typically focus on fostering a positive work environment, offering regular coaching and feedback, and implementing clear performance metrics. Building strong communication channels within the team and recognizing achievements can also help boost morale and retention. Additionally, effective leaders stay adaptable and leverage technology to streamline workflows, allowing their teams to provide prompt and efficient support.

What are the key skills and qualifications needed to thrive as a call center leader, and why are they important?

To thrive as a Call Center Leader, you need experience in customer service management, strong problem-solving abilities, and ideally a degree in business or a related field. Familiarity with call center software, CRM systems, and workforce management tools is typically required, along with certifications such as Contact Center Manager (CCM) being advantageous. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and coach team members are essential soft skills. These capabilities ensure effective team performance, high customer satisfaction, and smooth day-to-day operations in a dynamic environment.

What is the difference between Call Center Leader vs Call Center Supervisor?

AspectCall Center LeaderCall Center Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages performance metricsSupervises daily operations, manages team members, handles escalations
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, customer service
Work EnvironmentHigh-level management, cross-team coordinationFrontline supervision, direct team interaction
Common UsageUsed in larger call centers or organizations with multiple teamsUsed in daily team management in call centers

The main difference between a Call Center Leader and a Call Center Supervisor lies in scope and responsibilities. Call Center Leaders focus on strategic oversight and managing multiple teams, while Call Center Supervisors handle daily team operations and direct supervision. Both roles require strong communication and customer service skills, but the Leader position involves higher-level planning and performance management.

More about Call Center Leader jobs

What cities are hiring for Call Center Leader jobs?

Cities with the most Call Center Leader job openings:

What states have the most Call Center Leader jobs?

States with the most job openings for Call Center Leader jobs include:

What are popular job titles related to Call Center Leader jobs?

For Call Center Leader jobs, the most frequently searched job titles are:

Call Center Leader jobs near you
Infographic showing various Call Center Leader job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 80% Full Time, 14% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Call Center Manager

Medical Lake, WA • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

$50K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Call Center Manager

Luxury Bath of Spokane
Location: Spokane, WA
Compensation: $50,000 annually + performance bonuses

About Us

Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.

America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.

Responsibilities
  • Schedule and confirm appointments for our sales team
  • Recruit, train, coach, and manage Call Center Representatives
  • Answer inbound calls and make outbound calls to prospective customers
  • Deliver exceptional customer service and resolve customer concerns
  • Manage and coordinate sales representatives' schedules
  • Monitor team performance and ensure productivity goals are met
  • Achieve weekly and monthly appointment-setting quotas
  • Track key performance metrics and provide performance feedback
  • Maintain accurate customer records and reporting
Qualifications
  • Previous call center leadership or management experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time management abilities
  • Comfortable using CRM systems and Microsoft Office applications
  • Ability to motivate and develop a team
  • Strong problem-solving and conflict-resolution skills
  • High school diploma or equivalent required
What We Offer
  • Competitive base salary of $50,000 annually
  • Monthly and quarterly bonus opportunities
  • Career growth with a rapidly expanding company
  • Paid training
  • Supportive team environment
  • Opportunity to make a direct impact on company growth

Apply today and become part of a growing organization dedicated to delivering exceptional home improvement solutions and outstanding customer experiences.

Powered by JazzHR

MjkHqUsJQi