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Call Center Leader Jobs (NOW HIRING)

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and ...

New

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and ...

New

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and ...

New

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...

ScaleHouse Talent

Call Center Representative

Bothell, WA · On-site

$150K - $200K/yr

We're growing our call center and looking for driven representatives to help convert inbound ... Make outbound calls to homeowners through warm leads -- no cold prospecting * from scratch * Answer ...

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives ... This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment ...

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Call Center Leader information

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How much do call center leader jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center leader in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.48 per hour, depending on experience, location, and employer.

What is a call center leader?

Call Center Leaders are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service agents, monitor performance metrics, and ensure quality service delivery. Their duties often include coaching staff, resolving escalated customer issues, and implementing strategies to improve efficiency and customer satisfaction. Call Center Leaders play a crucial role in fostering a positive work environment and achieving organizational goals.

What are some common challenges faced by call center leaders, and how can they effectively address them?

Call Center Leaders often face challenges such as managing high employee turnover, maintaining team motivation, and ensuring consistent quality of customer service. To address these issues, leaders typically focus on fostering a positive work environment, offering regular coaching and feedback, and implementing clear performance metrics. Building strong communication channels within the team and recognizing achievements can also help boost morale and retention. Additionally, effective leaders stay adaptable and leverage technology to streamline workflows, allowing their teams to provide prompt and efficient support.

What are the key skills and qualifications needed to thrive as a call center leader, and why are they important?

To thrive as a Call Center Leader, you need experience in customer service management, strong problem-solving abilities, and ideally a degree in business or a related field. Familiarity with call center software, CRM systems, and workforce management tools is typically required, along with certifications such as Contact Center Manager (CCM) being advantageous. Outstanding interpersonal skills, emotional intelligence, and the ability to motivate and coach team members are essential soft skills. These capabilities ensure effective team performance, high customer satisfaction, and smooth day-to-day operations in a dynamic environment.

What is the difference between Call Center Leader vs Call Center Supervisor?

AspectCall Center LeaderCall Center Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages performance metricsSupervises daily operations, manages team members, handles escalations
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, customer service
Work EnvironmentHigh-level management, cross-team coordinationFrontline supervision, direct team interaction
Common UsageUsed in larger call centers or organizations with multiple teamsUsed in daily team management in call centers

The main difference between a Call Center Leader and a Call Center Supervisor lies in scope and responsibilities. Call Center Leaders focus on strategic oversight and managing multiple teams, while Call Center Supervisors handle daily team operations and direct supervision. Both roles require strong communication and customer service skills, but the Leader position involves higher-level planning and performance management.

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What cities are hiring for Call Center Leader jobs?

Cities with the most Call Center Leader job openings:

What states have the most Call Center Leader jobs?

States with the most job openings for Call Center Leader jobs include:

What job categories do people searching Call Center Leader jobs look for?

The top searched job categories for Call Center Leader jobs are:

Call Center Leader jobs near you
Infographic showing various Call Center Leader job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,765 per year, or $23 per hour.

Call Center Manager - B2C

BRIX Recruiting Partners (Home Improvement)

Chicago, IL

$100K/yr

Full-time

PTO

Re-posted yesterday

Job description

Company Overview:

  • This is a 5-year-old, rapidly growing floor coating company serving 4 states across the Midwest
  • Better Business Bureau accredited with an A+ rating

What is Being Offered:

  • Flexible compensation, $70K base + bonus (OTE $100K)
  • Benefits stipend
  • PTO

 

What The Position is About:

  • Lead and motivate the call center team of 6
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales
  • Recruit, hire, and train call center personnel (looking to grow the department)
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

 

The Right Candidate Will Have:

  • Proven call center leadership experience within the home improvement/services industry
  • The ability to hire and train call center reps
  • Experience with $10M+ companies is preferred
BRIX Recruiting Partners logo

About BRIX Recruiting Partners

Sourced by ZipRecruiter

Our mission is simple: to help our clients build the most successful sales and management team by providing top talent at a reasonable price. Through a combination of traditional direct recruiting methods and the latest online employment marketing techniques our recruitment agency provides better candidates, better hires, and better retention. Each of our team members in our recruitment agency understands the effort and diligence required to recruit top-level talent at the national level. Our expertise spans inside and outside sales and management without limitation to specific industries. While our backgrounds vary, we all come to this work with a dedication to great customer service, top-talent results, and a focus on improving each customer’s bottom line.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Chaska, MN, US

Year founded

2011

Social media

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