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Freelance International Call Center Jobs (NOW HIRING)

Call Center Specialist

Winterville, NC ยท On-site

$15 - $19/hr

Call Center Specialist Our client is seeking a Call Center Specialist to collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections ...

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Freelance International Call Center information

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$14

$47

$132

How much do freelance international call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for freelance international call center in the United States is $47.71, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $61.78 per hour, depending on experience, location, and employer.

What is the difference between Freelance International Call Center vs Customer Service Representative?

AspectFreelance International Call CenterCustomer Service Representative
CredentialsOften no formal certification required; language skills preferredTypically requires customer service training or certification
Work EnvironmentRemote, flexible hours, independent setupOffice or remote, usually within a company setting
Employer & IndustryFreelance clients, call center services, outsourcing companiesCompany or organization, customer support departments
Search & Comparison IntentLooking for freelance call center jobs, remote opportunitiesSeeking employment as a customer service agent

The main difference is that a Freelance International Call Center operates independently, often remotely, serving multiple clients without long-term employment, while a Customer Service Representative typically works directly for a company, providing support within a fixed environment. Freelance roles offer flexibility and diverse clients, whereas customer service roles focus on in-house or company-specific support.

More about Freelance International Call Center jobs
What cities are hiring for Freelance International Call Center jobs? Cities with the most Freelance International Call Center job openings:
What are the most commonly searched types of International Call Center jobs? The most popular types of International Call Center jobs are:
What states have the most Freelance International Call Center jobs? States with the most job openings for Freelance International Call Center jobs include:
Infographic showing various Freelance International Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $99,230 per year, or $47.7 per hour.

After Hours Call Center Manager

Express Employment International Headquarters

Oklahoma City, OK โ€ข On-site

Full-time

Posted yesterday

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Job description

The corporate office of Express Employment International is seeking an experienced After-Hours Call Center Manager to lead our customer service operations during non-standard business hours, including evenings, overnights, weekends, and holidays. This role is responsible for ensuring consistent, high-quality communication with clients, healthcare associates, and internal teams outside of regular business hours.The ideal candidate will manage and coach a team of after-hours representatives, maintain strong service standards, and monitor key performance metrics to support reliable round-the-clock operations. You will handle escalations, reinforce established processes, and work closely with daytime leadership to ensure smooth handoffs and continuity of service.

This is a hands-on leadership role that requires availability during core after-hours and on-call periods, including evenings, overnights, weekends, and holiday hours.

Express Employment International believes in the value of in-person collaboration to support teamwork, creativity and connection. Employees in this position are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.

RESPONSIBILITIES

  • Lead, manage, and coach a team of after-hours call center staff, ensuring high-quality service and responsiveness as well as accuracy
  • Own day-to-day scheduling and coverage to maintain adequate coverage for early AM's, evenings, weekends, and holidays
  • Serve as the point of escalation for urgent client and associate issues that arise outside normal business hours
  • Apply and reinforce policies, procedures, and protocols to ensure compliance, consistency, and efficiency across after-hours operations
  • Monitor and analyze call center metrics, including response times, total volume of activity, call resolution, and client satisfaction, and implement recommended improvements as needed
  • Collaborate with daytime leadership teams to ensure seamless communication and handoffs between business hours and after-hours teams
  • Participate in recruiting, onboarding, and training of after-hours call center staff
  • Ensure proper documentation and follow-through on all issues, ensuring continuity of service and accountability
  • Support special projects, process improvements, or emergency response protocols as assigned
  • Work with Healthcare Leadership and Assistance Center Leadership teams to support expansion of after-hours coverage as directed for functions such as recruitment and support after hours to additional business lines

EDUCATION & EXPERIENCE QUALIFICATIONS

  • Bachelor's degree in business, healthcare administration, or related field preferred
  • Minimum three years of experience in customer service, call center management or staffing operations, with at least 1 year in a leadership role in the last three years
  • Hands on, recent healthcare staffing experience in a staffing firm, hospital or similar facility preferred

KNOWLEDGE, SKILLS, OR ABILITIES

  • Strong leadership, professional communication, and crisis management skills
  • Proven ability to manage performance, coach teams, and drive accountability in a remote or shift-based environment
  • Ability to type a minimum of 50 WPM
  • Working knowledge of healthcare staffing industry best practices preferred
  • Experience with scheduling platforms, work on multi-systems, and call center technology preferred
  • Accuracy in work completed and ability to be a hands-on manager showing and leading by example

Not sure you meet every requirement? Apply anyway!


At Express, we celebrate what makes you,you. We value diverse backgrounds, perspectives, and talents-because we know that's what makes us stronger together. If you're excited about the role, we're excited to hear from you.

Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry-leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.

Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world-class support, training, and strategic guidance through a unified global network.

Ourmissionis to professionally market and provide quality human resource solutions through an international franchising network-benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.

Ourvisionis simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.