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Offshore Call Center Jobs in California (NOW HIRING)

ICONMA

Sales Support Representative

San Diego, CA · On-site

$20.25 - $27.50/hr

Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc. Our Staff ... Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise. Our ...

ICONMA

Account Manager

Mountain View, CA · On-site

Offshore Staff Augmentation; Payroll Services; Consulting (Project Delivery, SOW), etc. Our Staff ... Administrative/Office, Call Center, Human Resources, and Marketing/Creative expertise. Our ...

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All JobsOffshore Call Center JobsOffshore Call Center Jobs in California

Offshore Call Center information

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$10

$17

$24

How much do offshore call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for offshore call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an offshore call center?

An offshore call center job involves handling customer service, sales, or technical support inquiries for a company from a remote location outside its home country. Employees in these roles communicate with customers via phone, email, or chat to resolve issues, process orders, or provide assistance. Companies use offshore call centers to reduce costs while maintaining 24/7 customer support. These jobs require strong communication skills, proficiency in the required language, and familiarity with company policies and products.

What does an offshore call center worker do?

A typical day in an offshore call center involves answering inbound calls or making outbound calls to assist customers, resolving issues, processing orders, or providing product information, usually following established scripts and protocols. You’ll work closely with teammates and supervisors to ensure customer inquiries are handled efficiently, often tracking each case through CRM systems and participating in regular training sessions to update your skills. Shifts may vary depending on the clients’ countries, and teamwork, adaptability, and adherence to quality standards are important for daily success. This structure provides a dynamic and supportive environment, with opportunities for skill development and career advancement within the organization.

What are the key skills and qualifications needed to thrive in an offshore call center role?

To thrive as an Offshore Call Center agent, you need strong communication skills in English, a high school diploma or equivalent, and the ability to manage customer inquiries efficiently. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Outstanding problem-solving abilities, patience, and cultural sensitivity help agents deliver excellent service and build rapport with international clients. These skills and qualifications are crucial to maintaining customer satisfaction and meeting the service standards expected by global businesses.

How can I apply for offshore call center jobs?

To apply for offshore call center jobs, search online job boards and company websites for openings, and submit your application through their online portals. Relevant skills include communication, customer service, and familiarity with call center software; some positions may require a high school diploma or equivalent. Preparing a professional resume and demonstrating language proficiency can improve your chances of securing a position.

What are the most commonly searched types of Offshore Call Center jobs in California?

The most popular types of Offshore Call Center jobs in California are:

What are popular job titles related to Offshore Call Center jobs in California?

For Offshore Call Center jobs in California, the most frequently searched job titles are:

What job categories do people searching Offshore Call Center jobs in California look for?

The top searched job categories for Offshore Call Center jobs in California are:

Offshore Call Center jobs near you
Infographic showing various Offshore Call Center job openings in California as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Urgent Need For Cisco Call Manager/VOIP Engineer

USM

San Diego, CA • On-site

Full-time

Re-posted 13 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

We currently have an immediate need for a  Cisco Call Manager/Telephony/VOIP engineer.

Qualifications

The contract would require somebody who could take on the day to day telephony duties and engineering. The candidate will also need to be confident and be willing to work heavily with our Customer Service department and have a good call center background. ININ experience is a huge plus as well.
This candidate will basically function as a part of our team and will be engaged in projects, upgrades and change control procedures.

Additional Information

If my requirement matches your resume, then please do reply on my email id lakshmip@usmsystems(dot)com or can directly call me on 703-349-6465

Apply