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Call Center Coach Jobs (NOW HIRING)

Berkshire Bank

Call Center Supervisor

Pittsfield, MA · On-site

$20.50 - $32.12/hr

Call Center Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Actual compensation ... Assists with the development and coaching of team to identify and offer new opportunities to ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Savannah, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

$40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

This role is ideal for someone who enjoys coaching others, driving performance, improving systems ... You'll play a critical role in managing daily call center operations, developing team members ...

MCI Careers

Call Center Supervisor

Savannah, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

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Call Center Coach information

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$13

$24

$36

How much do call center coach jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center coach?

To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.

What is a call center coach?

A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.

What is coaching in a call center?

Coaching in a call center involves a supervisor or trainer providing guidance and feedback to agents to improve their communication skills, product knowledge, and customer service performance. It often includes observing calls, discussing performance metrics, and setting goals to enhance overall efficiency and customer satisfaction.

What does a call center coach do?

A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.

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What are the most commonly searched types of Call Center Coach jobs?

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Call Center Coach jobs near you
Infographic showing various Call Center Coach job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Manager

BCI Acrylic Independent Dealers

Huntington Beach, CA • On-site

$50K - $150K/yr

Full-time

Posted 5 days ago

Job description

Call Center Manager
Luxury Bath Designs of Orange County
Location: Anaheim, CA
Compensation: $50,000-$150,000+ Annual Earning Potential, Plus Commission
Lead the Customer Experience. Drive Growth. Build the Team.
We are looking for an experienced Call Center Manager to oversee customer communication, appointment setting, CRM management, follow-up, and the overall customer experience.
The ideal candidate has a proven track record in customer development, call center management, CRM systems, appointment setting, and customer service and knows how to turn leads into appointments while ensuring customers remain satisfied throughout the process.About the Role
As a Call Center Manager, you will be responsible for managing the customer communication process from the initial lead through the appointment and follow-up stages.
You'll oversee a team responsible for contacting homeowners, setting and confirming appointments, following up with customers, managing sales representatives' schedules, and ensuring customers receive an exceptional experience.
You will also use our CRM software to track customer activity, monitor performance, identify opportunities, and improve conversion and retention.Your Responsibilities
  • Manage and utilize the company CRM to track leads, appointments, follow-ups, and customer activity
  • Develop and implement effective customer follow-up strategies
  • Make outbound calls to new and existing customers
  • Answer inbound customer calls and inquiries
  • Schedule and confirm homeowner appointments
  • Follow up with customers to ensure they are satisfied and receiving proper service
  • Identify opportunities to improve customer retention and satisfaction
  • Monitor customer feedback, reviews, and overall experience
  • Help resolve customer concerns and escalate issues when necessary
  • Maintain accurate and up-to-date customer information in the CRM
Call Center Management
  • Hire, train, coach, and manage Call Center / Customer Development Representatives
  • Set clear performance expectations and sales activity goals
  • Monitor call volume, appointment-setting performance, show rates, and conversion metrics
  • Achieve weekly and monthly performance goals
  • Develop scripts, processes, and best practices to improve appointment quality
  • Coach team members on communication, objection handling, and customer service
  • Hold regular team meetings and performance reviews
Sales Team Support
  • Manage and coordinate sales representatives' schedules
  • Confirm appointments and communicate schedule changes
  • Help maximize the sales team's appointment opportunities
  • Communicate important customer information to sales representatives before appointments
  • Work closely with management and sales leadership to improve lead-to-sale performance
What We're Looking For
The ideal candidate is an organized, energetic leader who understands both customer service and sales development.
Qualifications
  • Previous experience in call center, customer development, inside sales, appointment setting, or customer service management
  • Proven experience managing and developing a team
  • Experience using CRM software
  • Strong computer and technology skills
  • Excellent verbal and written communication skills
  • Strong organizational and time-management abilities
  • Comfortable making and managing a high volume of calls
  • Strong problem-solving and conflict-resolution skills
  • Ability to coach, motivate, and hold team members accountable
  • Customer-focused mindset with strong attention to detail
  • Proven ability to meet and exceed performance goals
  • Ability to work in a fast-paced, results-driven environment
  • Availability to work some evenings and weekends as needed
What Success Looks Like
In this role, success means:
  • More qualified appointments being scheduled
  • Higher appointment confirmation and show rates
  • Faster and more consistent customer follow-up
  • Improved customer satisfaction and reviews
  • Better communication between customers and sales representatives
  • Stronger CRM accountability and data accuracy
  • A motivated, high-performing customer development team
  • Consistent achievement of weekly and monthly goals
Why Join Luxury Bath Designs of Orange County?
We are building a company focused on quality products, exceptional customer service, and a better customer experience from the first phone call through project completion.
You'll have the opportunity to make a direct impact on company growth while building and leading a customer development team.
$50,000-$150,000+ annual earning potential, plus commission based on experience, performance, and results.
If you are an experienced customer development or call center leader who knows how to build teams, improve appointment performance, leverage CRM technology, and create happy customers, we want to hear from you.Apply Today
Join Luxury Bath Designs of Orange County and help us build a customer experience that keeps homeowners coming back and referring others.

Apply