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Call Center Coach Jobs (NOW HIRING)

Berkshire Bank

Call Center Manager

Lincoln, RI · On-site

$55K - $102K/yr

Call Center Reports to: Sales & Customer Support Manager Status: Exempt Grade: 10 Pay Range: $55 ... Performs supervisor duties by recruiting, selecting, orienting, coaching, counseling, and ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

PSI Services LLC

Call Center Manager

Henderson, NV · On-site

$70K - $80K/yr

Title: Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and ... Provide direct supervision, coaching, and performance management for a team of approximately 12-18 ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

Sky Resorts

Call Center Lead

Sky Valley, CA · On-site

$25 - $30/hr

The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance. Key Responsibilities Answering Phone Calls Answering the phone ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

GENERAL The Call Center Supervisor provides day-to-day leadership, coaching, and quality oversight for Call Center Specialists delivering phone-based career services orientation to Detroit residents.

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

Apply Early

Bath Planet

Confirmation Call Center Manager

Grand Rapids, MI · On-site

$55K - $75K/yr

Hire, train, coach, and develop Call Center Representatives. * Schedule and confirm appointments with homeowners. * Answer inbound calls and make outbound confirmation calls. * Deliver exceptional ...

Apply Early

MCI Careers

Call Center Supervisor

Savannah, GA · On-site

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · On-site

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

$40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

Apply Early

MCI Careers

Call Center Supervisor

Las Cruces, NM · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

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All JobsCall Center Coach Jobs

Call Center Coach information

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How much do call center coach jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Call Center Coach position, and why are they important?

To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.

What is a Call Center Coach job?

A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.

What does a typical day look like for a Call Center Coach?

A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.

More about Call Center Coach jobs
What cities are hiring for Call Center Coach jobs? Cities with the most Call Center Coach job openings:
What are the most commonly searched types of Call Center Coach jobs? The most popular types of Call Center Coach jobs are:
What states have the most Call Center Coach jobs? States with the most job openings for Call Center Coach jobs include:
What job categories do people searching Call Center Coach jobs look for? The top searched job categories for Call Center Coach jobs are:
Call Center Coach jobs near you
Infographic showing various Call Center Coach job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Manager

Seacoast Service Partners

Fort Myers, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Call Center Manager
Residential HVAC & Plumbing
Seacoast Service Partners
Location: Cape Coral / Fort Myers, FL - 100% In-Office (No Remote or Hybrid)
Job Type: Full-time, Exempt (Salary)
Reports To: Shared Services Manager
About Seacoast Service Partners
Seacoast Service Partners (SSP) is a growing residential home services platform transforming the plumbing and HVAC industry with leading partners across Florida. We're building a centralized customer care function to support our family of brands, and we're hiring a hands-on Call Center Manager to help stand it up and run it.
Our Core Values guide everything we do:
  • Working Together - We are people who care about improving lives and our communities.
  • Safety Above All - We are dedicated to creating a safe workforce and workplace for every team member.
  • Integrity & Trust - We deliver the highest quality services to solve our customers' toughest challenges.
  • Results & Growth - We are committed to continuously striving for profitable growth and reinvestment in the future.
Position Summary
The Call Center Manager is responsible for the overall performance, development, quality, and operational success of the Customer Service Representative (CSR) team supporting multiple operating companies. This role will oversee day-to-day call center operations, team development, customer experience, reporting, quality assurance, and operational process improvement. This is a hands-on leadership role for someone who can build structure, coach teams, improve performance, and help create scalable processes in a fast-growing environment.
What You'll Own
Team Leadership & Development
  • Lead, coach, and develop CSR team members and Team Leads
  • Assist with hiring, onboarding, and training new employees
  • Conduct performance reviews, coaching sessions, and corrective action when needed
  • Build a positive, accountable, and customer-focused culture
  • Support scheduling, staffing coverage, and workforce planning

Quality Assurance & Call Monitoring
  • Monitor live and recorded calls daily using RingCentral
  • Score calls against a defined QA rubric covering greeting, discovery, booking, and closing
  • Deliver timely, actionable feedback and track coaching follow-through
  • Identify systemic issues (script gaps, routing errors, training needs) and escalate with recommended fixes

Operations & Performance Management
  • Monitor daily call center performance and service levels
  • Track and improve KPIs, including booking conversion, response times, customer satisfaction, and call quality
  • Build and maintain reporting dashboards and operational scorecards
  • Identify workflow inefficiencies and implement process improvements
  • Partner with leadership to support operational growth initiatives

Customer Experience & Service Standards
  • Support consistent customer experience standards across all brands
  • Assist with escalated customer concerns and resolution management
  • Develop scripts, SOPs, and customer communication standards

Systems & Technology
  • Support ServiceTitan workflows, dispatch coordination, and CRM accuracy
  • Partner with leadership on RingCentral call routing, reporting, and process optimization
  • Maintain operational reporting and data accuracy
  • Support Google LSA lead management and operational follow-up processes
Key Performance Indicators
The Call Center Manager will be responsible for monitoring and improving operational performance metrics, including:
  • Booking conversion rate at or above company target
  • Customer satisfaction (CSAT) score of 4.8 / 5.0 or higher
  • Average speed to answer under 30 seconds
  • Call abandonment rate under 5%
  • First-call resolution at 85% or higher
  • CSR quality assurance (QA) scores meeting company standards
  • Consistent follow-up and lead management compliance
  • Team attendance, schedule adherence, and productivity
  • Employee retention, engagement, and development
  • Accurate reporting and operational dashboard maintenance
  • Continuous improvement in call handling, customer experience, and operational efficiency
Required Qualifications
  • 5+ years of call center, customer service, or operations leadership experience
  • 3+ years of direct team management experience in a high-volume environment
  • Strong leadership, coaching, accountability, and employee development skills
  • Experience managing KPIs, reporting, and operational performance metrics
  • Strong communication, organizational, and problem-solving abilities
  • Experience handling escalated customer concerns and conflict resolution
  • Proficiency with Microsoft Excel, reporting tools, and general business systems
  • Ability to work in a fast-paced, changing environment and manage multiple priorities
  • High school diploma or equivalent
Preferred Qualifications
  • Experience in HVAC, plumbing, electrical, or home services industries
  • ServiceTitan experience
  • RingCentral or call center phone system experience
  • CRM management experience
  • Experience building or scaling call center operations
  • Multi-location company experience
  • Experience with quality assurance (QA), call monitoring, and workforce management
  • Bilingual English/Spanish
  • Associate's or Bachelor's degree in Business, Communications, or related field
What We Offer
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Clear growth path in a growing home services platform
  • Opportunity to help build a centralized call center from the ground up with leadership support and dedicated resources

Seacoast Service Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

Apply