ZipRecruiter

Log In

1

Call Center Coach Jobs (NOW HIRING)

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

The Call Center Manager will supervise all aspects of department and agent's performance ... Monitor, coach, and develop agents to drive department morale and for optimal performance so that ...

New

A-Star Heat & Air

Be Seen First

Call Center Manager

Dallas, TX · On-site

$55K - $65K/yr

We're looking for an experienced Call Center Manager to lead our Customer Service Representatives ... Lead, coach, mentor, and motivate a team of CSRs and Dispatchers * Conduct regular one-on-one ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

Global Electronic Services

Be Seen First

Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Our Call Center Manager Will: * Lead and inspire a high-performing inside sales team of up to 30 ... Coach in real time through call monitoring, feedback, and hands-on development that builds ...

Global Electronic Services

Be Seen First

Call Center Manager

Buford, GA · On-site

$65K - $75K/yr

Our Call Center Manager Will: * Lead and inspire a high-performing inside sales team of up to 30 ... Coach in real time through call monitoring, feedback, and hands-on development that builds ...

MCI Careers

Call Center Supervisor

Wichita, KS · On-site

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

Seatown

Call Center Manager

Mukilteo, WA

Coach and develop supervisors and team leads; manage teams of 15-20+ employees * Oversee workforce planning, reporting, and performance management * Optimize CRM and call center technology, including ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

$30K - $40K/yr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...

MCI Careers

Call Center Supervisor

Wichita, KS · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...

Sky Resorts

Call Center Lead

Sky Valley, CA

$25 - $30/hr

The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance. Key Responsibilities Answering Phone Calls Answering the phone ...

previous pagenext page

Showing results 21-40

All JobsCall Center Coach Jobs

Call Center Coach information

See salary details

$13

$24

$36

How much do call center coach jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call center coach?

To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.

What is a call center coach?

A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.

What is coaching in a call center?

Coaching in a call center involves a supervisor or trainer providing guidance and feedback to agents to improve their communication skills, product knowledge, and customer service performance. It often includes observing calls, discussing performance metrics, and setting goals to enhance overall efficiency and customer satisfaction.

What does a call center coach do?

A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.

More about Call Center Coach jobs

What cities are hiring for Call Center Coach jobs?

Cities with the most Call Center Coach job openings:

What are the most commonly searched types of Call Center Coach jobs?

The most popular types of Call Center Coach jobs are:

What states have the most Call Center Coach jobs?

States with the most job openings for Call Center Coach jobs include:

What job categories do people searching Call Center Coach jobs look for?

The top searched job categories for Call Center Coach jobs are:

Call Center Coach jobs near you
Infographic showing various Call Center Coach job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Manager

Golden Nugget

Laughlin, NV • On-site

Full-time

Posted 3 days ago

New

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

156th of 163 rated casinos

Job description

Overview
The Call Center Manager is responsible for the daily supervision of Call Center Agents, Remote Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful, friendly, upbeat and professional manner. The Call Center Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the call center.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

Qualifications
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center Sr. Management and Directors.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist external customers.
  • Monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to Sr. Management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by Sr. Management.

#li-EG1

What Golden Nugget employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply