SPOC Call Center Performance Coach
$20.43 - $34.28/hr
The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall ...
SPOC Call Center Performance Coach
$20.43 - $34.28/hr
The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall ...
Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching opportunities, and ensuring compliance with quality standards. * Manage and update Call Center ...
Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching opportunities, and ensuring compliance with quality standards. * Manage and update Call Center ...
Call Center Representative
$18 - $21/hr
A commitment to coaching, training, and supportive accountability is essential. There may be an ... Qualifications 3+ years of call center experience required (collections experience strongly ...
Call Center Representative
$18 - $21/hr
A commitment to coaching, training, and supportive accountability is essential. There may be an ... Qualifications 3+ years of call center experience required (collections experience strongly ...
Call Center Analyst
Nelsonville, OH · On-site
Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching opportunities, and ensuring compliance with quality standards. * Manage and update Call Center ...
Call Center Analyst
Nelsonville, OH · On-site
Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching opportunities, and ensuring compliance with quality standards. * Manage and update Call Center ...
Call Center Supervisor
Omaha, NE · On-site
$25/hr
Lead, coach, and develop a team to hit and exceed KPIs * Provide real-time, in-the-moment coaching ... A call center that doesn't feel like a call center-fun, collaborative, and team-focused
Call Center Supervisor
Omaha, NE · On-site
$25/hr
Lead, coach, and develop a team to hit and exceed KPIs * Provide real-time, in-the-moment coaching ... A call center that doesn't feel like a call center-fun, collaborative, and team-focused
Call Center Supervisor
Wichita, KS · On-site
$30K - $40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · On-site
$30K - $40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Manager
Waterbury, CT · On-site
Overseeing a team of dedicated call center agents, this leader ensures that patients receive ... and compliance; provide coaching for efficiency, accuracy, professionalism, and regulatory ...
Call Center Manager
Waterbury, CT · On-site
Overseeing a team of dedicated call center agents, this leader ensures that patients receive ... and compliance; provide coaching for efficiency, accuracy, professionalism, and regulatory ...
Lead, coach, and develop a team to hit and exceed KPIs * Provide real-time, in-the-moment coaching ... A call center that doesn't feel like a call center --fun, collaborative, and team-focused
Lead, coach, and develop a team to hit and exceed KPIs * Provide real-time, in-the-moment coaching ... A call center that doesn't feel like a call center --fun, collaborative, and team-focused
Call Center Lead
$25 - $30/hr
The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance. Key Responsibilities Answering Phone Calls Answering the phone ...
Call Center Lead
$25 - $30/hr
The ideal candidate will be adept at learning software systems, call center management, and sales coaching to enhance team performance. Key Responsibilities Answering Phone Calls Answering the phone ...
Call Center Supervisor
Wichita, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Wichita, KS · Remote
$30K - $40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...
Quick apply
Call Center Supervisor
Wichita, KS · Remote
$30K - $40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... In this leadership role, you'll guide your team to success through coaching, performance management ...
Call Center Analyst
Nelsonville, OH · On-site
$50K/yr
Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching opportunities, and ensuring compliance with quality standards. * Manage and update Call Center ...
Call Center Analyst
Nelsonville, OH · On-site
$50K/yr
Conduct quality monitoring of interactions (calls, emails, and chats), providing insights, coaching opportunities, and ensuring compliance with quality standards. * Manage and update Call Center ...
Call Center Director
Waite Park, MN · On-site
Call Center Director (St. Cloud, MN / Minneapolis, MN / Midwest-Central region This is NOT a fully ... Provide leadership, coaching, and mentorship to supervisors and frontline staff * Ensure training ...
Quick apply
Call Center Director
Waite Park, MN · On-site
Call Center Director (St. Cloud, MN / Minneapolis, MN / Midwest-Central region This is NOT a fully ... Provide leadership, coaching, and mentorship to supervisors and frontline staff * Ensure training ...
Call Center Supervisor
$80K - $100K/yr
Experience managing or coaching entry-level workforce populations * Sales experience or sales ... Call center management experience * Experience working in a legal services environment
Quick apply
Call Center Supervisor
$80K - $100K/yr
Experience managing or coaching entry-level workforce populations * Sales experience or sales ... Call center management experience * Experience working in a legal services environment
Call Center Supervisor
Las Cruces, NM · On-site
$40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Las Cruces, NM · On-site
$40K/yr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Savannah, GA · On-site
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Las Cruces, NM · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Supervisor
Las Cruces, NM · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Coach and develop team members on service standards, processes, and best practices. * Monitor and ...
Call Center Coach information
See salary details
$13.70 - $15.76
9% of jobs
$15.76 - $17.81
9% of jobs
$18.72 is the 25th percentile. Wages below this are outliers.
$17.81 - $19.86
14% of jobs
$19.86 - $21.92
16% of jobs
The median wage is $22.18 / hr.
$21.92 - $23.97
13% of jobs
$23.97 - $26.03
14% of jobs
$26.07 is the 75th percentile. Wages above this are outliers.
$26.03 - $28.08
13% of jobs
$28.08 - $30.14
5% of jobs
$30.14 - $32.19
4% of jobs
$32.19 - $34.24
2% of jobs
$34.24 - $36.30
1% of jobs
$13
$24
$36
How much do call center coach jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for call center coach in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Call Center Coach position, and why are they important?
To thrive as a Call Center Coach, you need a strong background in customer service, mentoring, and performance analysis, often supported by experience in call center operations or relevant training programs. Familiarity with call monitoring software, CRM systems, and quality assurance tools is typically required. Exceptional communication, patience, and motivational skills help a coach effectively inspire and develop call center agents. These abilities are crucial for enhancing team performance, maintaining service standards, and supporting continuous improvement within a dynamic call center environment.
What is a Call Center Coach job?
A Call Center Coach is responsible for training, mentoring, and developing call center agents to improve their performance and customer service skills. They provide feedback, conduct coaching sessions, and analyze performance metrics to identify areas for improvement. Their role is essential in maintaining high customer satisfaction and ensuring that agents meet company standards and goals. They may also assist in developing training materials and strategies to enhance overall call center efficiency.
What does a typical day look like for a Call Center Coach?
A typical day for a Call Center Coach involves monitoring calls or customer interactions, providing constructive feedback to agents, and conducting one-on-one or group coaching sessions to improve communication and customer service skills. Coaches often analyze performance data, identify areas for improvement, and collaborate with supervisors to develop training materials or improvement plans. You might also observe live calls, assist with onboarding new staff, and participate in team meetings to discuss strategies for achieving department goals. This mix of responsibilities provides variety in your day and allows you to directly influence the success and development of your team.
More about Call Center Coach jobs
What cities are hiring for Call Center Coach jobs? Cities with the most Call Center Coach job openings:
What are the most commonly searched types of Call Center Coach jobs? The most popular types of Call Center Coach jobs are:
What states have the most Call Center Coach jobs? States with the most job openings for Call Center Coach jobs include:
What job categories do people searching Call Center Coach jobs look for? The top searched job categories for Call Center Coach jobs are:
$20.43 - $34.28/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Job description
Overview
JOB SUMMARY
The Call Center Performance Coach is responsible for the professional development of the call center service staff. The position will be responsible for assisting the training department in creating and delivering job specific, regulatory and developmental training to their assigned call center department. The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall corporate strategic goals.
Responsibilities
Qualifications
Total Rewards
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
Compensation Range: $20.43-$34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Work Conditions
Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.
Equal Employment Opportunity
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
JOB SUMMARY
The Call Center Performance Coach is responsible for the professional development of the call center service staff. The position will be responsible for assisting the training department in creating and delivering job specific, regulatory and developmental training to their assigned call center department. The Call Center Performance Coach should collaboratively work with Managers, Supervisors and the training department to develop and execute training programs that are in line with the overall corporate strategic goals.
Responsibilities
- Coach employees upon hire; provide guidance and assistance to existing employees as needed
- Analyze assigned call center (Customer Service, Collections, Loss Mitigation or Bankruptcy) training needs, to develop robust training programs
- Develop, design and deliver training on call center specific material for new hires and tenured associates
- Develop teaching aids (manuals, procedures, written exercises and visual presentations) for each call center representatives essential functions of the job
- Work proactively to determine opportunities for new training modules or to anticipate management's training needs based on business objectives
- Communicate with Managers and Supervisors to understand concerns/issues related to staff and knowledge of the call center positions
- Collaborate with LoanCare training department to promote and ensure consistency between the two departments (i.e., keeping training manuals updated)
- Assist in nesting and shadowing new hire call center representatives post-training
- Work collaboratively with management on process development and improvement
- Prepare materials, logistics, and technology needs for on-the-job training, including assembly of position manuals, assisting with securing IT equipment and system access, etc.
- Facilitate call calibration and documentation training sessions
- Ensure, with management, that all employees complete training for compliance within government standards
- All other duties as assigned
Qualifications
- High School Diploma or equivalent required
- Bachelor's Degree, or equivalent years of experience. LoanCare experience a plus
- Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred
- Excellent communication, both written and oral, presentation skills, and interpersonal skills, including the ability to relate to employees at all levels of the organization
- Advanced knowledge of Microsoft Office 2007 including, but not limited to, Word, Excel, Access, PowerPoint, Internet Explorer, and ability to learn new systems rapidly
- Possess the ability to successfully prioritize multi-functions and meet deadlines
- Inquisitive, problem-solver, analytical mind-set, organization skills, and excellent follow-up skills are preferred
- Responsive and flexible, open to change in processes and ability to take and provide clear direction
- Ability to travel to attend work related meetings and training sessions
Total Rewards
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $20.43-$34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
- A culture that helps you thrive, with resources and support to fuel your growth
- Flexibility to work remotely, while staying connected through virtual engagement
- Opportunities to make a real impact in an industry that touches millions of lives
- If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Work Conditions
Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.
Equal Employment Opportunity
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.