ZipRecruiter

Log In

2

Remote Call Transfer Agent Jobs in Texas (NOW HIRING)

New Answernet Inc

Remote Call Center Agent

El Paso, TX · Remote

$14/hr

Customer Service Agent - Remote Job Type: Part Time - Work from Home Hours: Open Availability ... Flexibility with scheduling and work hours At least 1 year of previous high-volume call center ...

MDS Communications

Remote Call Center Agent

El Paso, TX · Remote

$15 - $16/hr

Texas Remote - TXEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real ...

Urrly

Life Insurance Agent - Remote

Dallas, TX · Remote

$45K - $60K/yr

... call center sales, or another high-volume sales environment, this team wants to talk. Licensed ... Warm live-transfer lead flow after graduation from the training ramp. * Daily coaching, scripts ...

Symmetry

Remote Insurance Sales Agent

Dallas, TX · Remote

WE DO NOT COLD CALL. Job Details: We offer new and exciting industry-leading products. Products ... transferred in the next five years. Every agent has the ability to earn passive income through ...

PeopleShare

Licensed Medicare Agent

San Antonio, TX · Remote

$20/hr

This is a fully remote position with growth opportunities. Licensed Medicare Agent Details: Remote ... Our openings include receptionist, data entry, customer service, collections, office managers, call ...

AutoShop Recruiting

Outbound Call Center Agent

Houston, TX · Remote

$41K - $60K/yr

Outbound Automotive Call Specialist AutoShop Call Backs | Houston, TX (Training On-Site, Remote Opportunity Available) $41,000-$60,000+ Annual Compensation Base Pay + Monthly Performance Bonuses Earn ...

ValorVIP

Call Center Agent

Dallas, TX · On-site +1

$14.75 - $19.50/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

DATCU

Full-Time Contact Agent

Corinth, TX · On-site +1

$18/hr

You will process account transfers, loan payments, and cashier's checks. You will open and close ... This position has the potential for remote work based on management discretion. This position ...

Liveops

Remote Customer Service Agent

Plano, TX · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

next page

Showing results 1-20

All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Texas

Remote Call Transfer Agent information

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are the typical challenges a Remote Call Transfer Agent might encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What are the key skills and qualifications needed to thrive as a Remote Call Transfer Agent, and why are they important?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a Remote Call Transfer Agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What are the most commonly searched types of Call Transfer Agent jobs in Texas? The most popular types of Call Transfer Agent jobs in Texas are:
What are popular job titles related to Remote Call Transfer Agent jobs in Texas? For Remote Call Transfer Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Call Transfer Agent jobs in Texas look for? The top searched job categories for Remote Call Transfer Agent jobs in Texas are:
What cities in Texas are hiring for Remote Call Transfer Agent jobs? Cities in Texas with the most Remote Call Transfer Agent job openings:
Remote Call Transfer Agent jobs near you
Infographic showing various Remote Call Transfer Agent job openings in Texas as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Remote Call Center Agent

New Answernet Inc

El Paso, TX • Remote

$14/hr

Full-time, Part-time

Posted 10 days ago

Job description

Customer Service Agent – Remote

Job Type: Part Time – Work from Home

Hours: Open Availability

Salary: $14.00

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary:

We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

Manage large amounts of inbound calls and make consistent outbound calls.
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Required Knowledge /Skills / Abilities / Qualifications:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Must be a strong communicator: strong verbal, written, and interpersonal communication skills
Ability to multitask, prioritize, and manage time effectively
Proficient in typing
Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills
Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.
Flexibility with scheduling and work hours
At least 1 year of previous high-volume call center experience
Experience working with an automatic dialer
Must be computer literate
Pleasant phone demeanor
Experience in both Inbound and Outbound environments
Other requirements may vary as determined by management.
Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry least one year of previous high-volume call center experience

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.