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SUMMARY

The Account Services Specialist I – Alternative Funds is integral to Retail Alternatives transfer agent operations, focusing on the overall servicing of new accounts, daily and periodic close controls, repurchases, tenders, capital calls, and accurate record-keeping for Alternative fund clients. This role entails minimal direct client interaction but requires substantial collaboration with internal team members, support teams, broker-dealers, custodians, and other related departments.

KEY ACCOUNTABILITIES

• Accurately inputs customer data from subscription documents to establish new Alternative fund accounts.

• Updates new account and funding status in key third-party or industry portals, as applicable.

• Processes basic Alternative fund transactions, including purchases, repurchases, tenders, capital calls, bonus share issuances, Cap/Track/Convert exchanges, transfer in kind, and change of ownership requests.

• Coordinates fund closings for daily and periodic close structures, ensuring processing is completed accurately and on schedule.

• Monitors warehoused purchases, transfers, and repurchases through the warehouse window, ensuring timely follow-up through the applicable close or event date.

• Runs reporting for capital call events, supports call letter or email issuance, and processes commitments when received.

• Reconciles trades associated with product closes or events and coordinates money movement support with sponsors and Control on a periodic basis.

• Communicates with broker-dealers, custodians, clients, or internal partners to obtain missing information and resolve processing questions.

• Supports account maintenance, returned mail, event tracking, and control report clean-up activities as needed.

• Submits procedure update requests when procedures require addition, deletion, or revision.

WORKING RELATIONSHIPS

• Engages with clients, broker-dealers, custodians, and internal partners as necessary for general information, issue resolution, inquiries, or reporting needs.

• Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration or a related field.

• 1-3 years of experience in client services, transfer agent operations, financial operations, or a related field.

• Background in the financial services industry.

• Series 6 license is an asset.

KNOWLEDGE

• In-depth understanding of Non-Registered and Registered Retail Alternatives products, including REITs, BDCs, CEFs, interval funds, tender offer funds, and unitized private structures.

• Knowledge of mutual funds, Alternative investment offerings, transfer agent operations, and related servicing requirements.

• Microsoft Office Suite.

• Adobe Acrobat.

SKILLS AND ABILITIES

• Troubleshoots issues utilizing creative and critical thinking skills.

• Multitasking, analytical, and organizational skills.

• Initiative-taking, strategic, and meticulous approach with a strong commitment to quality, efficiency, and effectiveness.

• Demonstrates personal integrity, responsibility, and accountability.

• Effectively uses resources such as time and information in conjunction with associates.

• Participates in solving problems and making decisions.

• Presents and expresses ideas and information, written and oral, clearly and concisely.

• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.

• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.

• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.

• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.