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Remote Call Transfer Agent Jobs in Washington (NOW HIRING)

Eliassen Group

ETL Data Engineer

Tysons, VA · Remote

$70 - $88/hr

Description: Hybrid 3 days onsite / 2 days remote in Mclean, VA Our client seeks an ETL Data ... Develop AI agent systems using AWS Bedrock and agent frameworks such as Strands Agents SDK or ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Gaithersburg, MD · Remote

$16.75 - $22.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Centreville, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Falls Church, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Springfield, VA · Remote

$16.25 - $21.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Reston, VA · Remote

$16.25 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Rockville, MD · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Woodbridge, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Sterling, VA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Ellicott City, MD · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Germantown, MD · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Fairfax, VA · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Alexandria, VA · Remote

$16.50 - $22.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Upper Marlboro, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Ability to navigate multiple systems and accurately document call notes. * Comfortable working ...

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All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Washington

Remote Call Transfer Agent information

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What are popular job titles related to Remote Call Transfer Agent jobs in Washington? For Remote Call Transfer Agent jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Call Transfer Agent jobs in Washington look for? The top searched job categories for Remote Call Transfer Agent jobs in Washington are:
What cities in Washington are hiring for Remote Call Transfer Agent jobs? Cities in Washington with the most Remote Call Transfer Agent job openings:
Remote Call Transfer Agent jobs near you
Infographic showing various Remote Call Transfer Agent job openings in Washington as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

ETL Data Engineer

Eliassen Group

Tysons, VA • Remote

$70 - $88/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Description:

Hybrid 3 days onsite / 2 days remote in Mclean, VA

Our client seeks an ETL Data Engineer to build and maintain large-scale data pipelines and to design agentic AI systems that support regulatory analytics. The role spans Spark-based ETL on AWS data lake platforms and development of LLM-powered agents with secure, auditable outputs. The engineer will collaborate across teams, uphold secure development practices, and contribute to CI/CD and infrastructure-as-code while monitoring data quality and production performance.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $70.00 to $88.00/hr. w2

Responsibilities:
  • Build and maintain ETL/ELT pipelines using Apache Spark, Hive, and Trino across S3-based data lakes.
  • Develop and optimize SQL for large-scale surveillance datasets using window functions, joins, and complex aggregations.
  • Engineer big data systems on EMR-on-EC2 and EMR-on-EKS and deliver solutions on analytical platforms such as SageMaker, Domino, or Dataiku.
  • Participate in data quality monitoring, anomaly detection, and production incident investigation.
  • Develop AI agent systems using AWS Bedrock and agent frameworks such as Strands Agents SDK or LangChain/LangGraph.
  • Design agent harnesses that combine LLM reasoning with deterministic execution including skill or RAG-based SQL generation and structured output validation.
  • Implement agent memory, context management, and tool integration including MCP servers, API connectors, and data catalog lookups.
  • Build evaluation frameworks for agent accuracy covering paraphrase robustness, routing precision, and structural consistency.
  • Stay informed on advances in LLM frameworks and emerging AI capabilities.
  • Write clean, well-tested code and contribute to CI/CD pipelines and infrastructure-as-code on AWS.
  • Ensure secure handling of sensitive regulatory data with auditable execution traces.
  • Adhere to secure development practices and technology policies.
  • Partner across teams, communicate at the appropriate technical level, and maintain documentation on Confluence or Wiki.
  • Learn from senior team members and contribute to process improvement.
Experience Requirements:
  • Experience building data pipelines with Apache Spark (PySpark preferred) and SQL.
  • Experience with SQL engines such as Hive or Trino and cloud data platforms including AWS S3, EMR, and Lambda.
  • Understanding of data skew, large-volume processing, and troubleshooting job failures due to resources, data quality, and scalability.
  • Hands-on debugging and mitigation experience.
  • Practical experience building LLM-powered agent systems that use tools and produce structured outputs.
  • Experience with agent frameworks such as LangChain, LangGraph, or AWS Strands.
  • Knowledge of prompt engineering, RAG architectures, and context or memory management.
  • Experience with foundation model APIs such as Anthropic Claude, Amazon Nova, or OpenAI.
  • Understanding of agent memory tiers and strategies for persistence, pruning, and retrieval.
  • Familiarity with harness patterns including deterministic guardrails, tool routing, and verification loops.
  • Hands-on experience with AI development tools such as GitHub Copilot, Q Developer, ChatGPT, or Claude.
  • Experience with spec-driven development for AI-assisted code generation and validation.
  • Ability to leverage AI pair programming for suggestions, debugging, refactoring, and automated test generation.
  • Experience with AWS services including S3, EMR, EMR on EKS, Lambda, Bedrock, and Step Functions.
  • Hands-on experience using S3 with Spark and related file format or consistency considerations.
  • Familiarity with AWS Bedrock guardrails, knowledge bases, and agent orchestration.
  • Exposure to Google Cloud Vertex AI or equivalent managed AI platforms.
  • Familiarity with AWS monitoring and logging tools such as CloudWatch and CloudTrail.
  • Proficiency in Python with clean, modular, and performant code and understanding of functional concepts.
  • Strong understanding of collections, concurrency, and memory management.
  • Proficiency with SQL window functions, joins, aggregations, and complex query optimization including edge cases.
Education Requirements:
  • Bachelor's degree in Computer Science, Data Science, Information Systems, or related discipline with at least two years of related experience, or equivalent training and work experience. Financial services experience preferred.
  • Demonstrated expertise in object-oriented and database technologies resulting in enterprise-quality solutions.
  • Knowledge of software engineering approaches including test automation, build automation, and configuration management.
  • Strong written and verbal technical communication skills and effective cross-team collaboration.
  • Ability to learn new skills rapidly and operate in a fast-paced environment.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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