Contact Center Specialist
Dallas, TX · On-site
Current Key Responsibilities Provide Call Center project management activities for Non-WFM ... Establish ongoing meetings with business to review / discuss project progress and any changes that ...
Contact Center Specialist
Dallas, TX · On-site
Current Key Responsibilities Provide Call Center project management activities for Non-WFM ... Establish ongoing meetings with business to review / discuss project progress and any changes that ...
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Call Center Ministry Sales / Service Representative
Dallas, TX · On-site
$19.50/hr
... progress and help to address any other needs. * Be willing and able to pray with callers in a ... Minimum two years of call center and phone sales experience. * Minimum associate degree preferred.
Quick apply
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Call Center Ministry Sales / Service Representative
Dallas, TX · On-site
$19.50/hr
... progress and help to address any other needs. * Be willing and able to pray with callers in a ... Minimum two years of call center and phone sales experience. * Minimum associate degree preferred.
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Call Center Ministry Sales / Service Representative
Richardson, TX · On-site
$19.50/hr
... progress and help to address any other needs. * Be willing and able to pray with callers in a ... Minimum two years of call center and phone sales experience. * Minimum associate degree preferred.
Quick apply
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Call Center Ministry Sales / Service Representative
Richardson, TX · On-site
$19.50/hr
... progress and help to address any other needs. * Be willing and able to pray with callers in a ... Minimum two years of call center and phone sales experience. * Minimum associate degree preferred.
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Call Center Ministry Sales / Service Representative
Plano, TX · On-site
$19.50/hr
... progress and help to address any other needs. * Be willing and able to pray with callers in a ... Minimum two years of call center and phone sales experience. * Minimum associate degree preferred.
Quick apply
Be Seen First
Call Center Ministry Sales / Service Representative
Plano, TX · On-site
$19.50/hr
... progress and help to address any other needs. * Be willing and able to pray with callers in a ... Minimum two years of call center and phone sales experience. * Minimum associate degree preferred.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Quality Assurance & Training Specialist, Remote, Call Center, Bilingual Spanish
Houston, TX · Remote
$54K - $77K/yr
Identifies quality standards for the call center and develops processes meant to evaluate training ... Maintains records of training activities and team member progress. * Analyzes data and prepares ...
Quality Assurance & Training Specialist, Remote, Call Center, Bilingual Spanish
Houston, TX · Remote
$54K - $77K/yr
Identifies quality standards for the call center and develops processes meant to evaluate training ... Maintains records of training activities and team member progress. * Analyzes data and prepares ...
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Dallas, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Dallas, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Dallas, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Dallas, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Austin, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Dallas, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Supervisory Tax Analyst
Dallas, TX · On-site
$125K/yr
... call center operations. * Managing projects or programs by establishing short- and long-term goals, identifying resource requirements, monitoring progress, and evaluating program effectiveness.
Remote French Bilingual Call Center Representative
Dallas, TX · Remote
$16/hr
Call center * Retail * Hospitality/restaurant * Office support * Administrative or data entry ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...
Quick apply
Remote French Bilingual Call Center Representative
Dallas, TX · Remote
$16/hr
Call center * Retail * Hospitality/restaurant * Office support * Administrative or data entry ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...
Customer Service Call Center - On-site Dallas
Dallas, TX · On-site +1
$15.25 - $19.75/hr
... heart of our call center operations as you deliver first-class customer service in every ... Advancement-We are endlessly looking for ways to progress and become more innovative in all things ...
Customer Service Call Center - On-site Dallas
Dallas, TX · On-site +1
$15.25 - $19.75/hr
... heart of our call center operations as you deliver first-class customer service in every ... Advancement-We are endlessly looking for ways to progress and become more innovative in all things ...
Remote French Bilingual Call Center Representative
Dallas, TX · Remote
$16/hr
Call center * Retail * Hospitality/restaurant * Office support * Administrative or data entry ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...
Remote French Bilingual Call Center Representative
Dallas, TX · Remote
$16/hr
Call center * Retail * Hospitality/restaurant * Office support * Administrative or data entry ... with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an ...
Customer Service Call Center - On-site Dallas
Dallas, TX · On-site +1
$15.25 - $19.75/hr
... heart of our call center operations as you deliver first-class customer service in every ... Advancement-We are endlessly looking for ways to progress and become more innovative in all things ...
Customer Service Call Center - On-site Dallas
Dallas, TX · On-site +1
$15.25 - $19.75/hr
... heart of our call center operations as you deliver first-class customer service in every ... Advancement-We are endlessly looking for ways to progress and become more innovative in all things ...
Director of Patient Contact Center
Plano, TX · On-site
Minimum ten years' progressive healthcare operations experience required. Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive ...
Director of Patient Contact Center
Plano, TX · On-site
Minimum ten years' progressive healthcare operations experience required. Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive ...
Director of Patient Contact Center
Plano, TX · On-site
$150 - $210/hr
Minimum ten years' progressive healthcare operations experience required. Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive ...
Director of Patient Contact Center
Plano, TX · On-site
$150 - $210/hr
Minimum ten years' progressive healthcare operations experience required. Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive ...
Director of Patient Contact Center
Plano, TX · On-site
Minimum ten years' progressive healthcare operations experience required.Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive ...
Quick apply
Director of Patient Contact Center
Plano, TX · On-site
Minimum ten years' progressive healthcare operations experience required.Minimum five years' experience leading call center analytics responsibilities to include dashboards, scorecards, executive ...
Progressive Call Center information
See Texas salary details
$10.08 - $11.28
1% of jobs
$11.28 - $12.48
4% of jobs
$12.48 - $13.68
9% of jobs
$14.71 is the 25th percentile. Wages below this are outliers.
$13.68 - $14.88
13% of jobs
$14.88 - $16.08
22% of jobs
The median wage is $16.17 / hr.
$16.08 - $17.29
22% of jobs
$17.72 is the 75th percentile. Wages above this are outliers.
$17.29 - $18.49
14% of jobs
$18.49 - $19.69
8% of jobs
$19.69 - $20.89
4% of jobs
$20.89 - $22.09
3% of jobs
$22.09 - $23.29
1% of jobs
$10
$16
$23
How much do progressive call center jobs pay per hour?
As of Sep 5, 2026, the average hourly pay for progressive call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.
What is a Progressive call center?
A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.
What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?
Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.
What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?
To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.
What is the difference between Progressive Call Center vs Customer Service Representative?
| Aspect | Progressive Call Center | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, office settings, fast-paced | Call centers, retail, office settings |
| Industry Usage | Customer support, telecommunication, insurance | Retail, banking, healthcare, telecommunication |
| Job Focus | Handling inbound/outbound calls, sales, support | Assisting customers, resolving issues, providing info |
Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.
What does a progressive call center representative do?
A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.
What are popular job titles related to Progressive Call Center jobs in Texas?
For Progressive Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Progressive Call Center jobs in Texas look for?
The top searched job categories for Progressive Call Center jobs in Texas are:
- Monday Through Friday Online Inbound Call Center
- Synchrony Financial Call Center
- No Experience Call Center Work From Home
- Federal Government Call Center
- French Speaking Call Center
- Home Based Taxi Call Center
- Entry Level Medical Insurance Call Center
- Casino Call Center
- Work From Home Commission Inbound Call Center
- Call Center Spanish
What cities in Texas are hiring for Progressive Call Center jobs?
Cities in Texas with the most Progressive Call Center job openings:
Contractor
Re-posted 10 days ago
Job description
Company Description
EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.
Job Description
Title: - Contact Center Specialist
Location: - Dallas, TX
Joining Mode: - 6 Month Contract
GENERAL DESCRIPTION:-
Knowledge/Experience
Knowledge of Avaya PBX hardware up to and including Avaya CM 6.3 releases
Knowledge of voice adjuncts; including Avaya AES, Call Management System, and Modular Messaging
Experience with call center application and functionality including vector, VDN and DNIS routing design
Understanding voice and contact center operations, testing and validation
Trunking, including ISDN and SIP-based services
Practical experience of solution deployments involving contact center solutions including Cisco ICM, Aspect Dialers, and IVR
Experience with Genesys ACD, contact center, and Omni channel a plus.
Current Key Responsibilities
Provide Call Center project management activities for Non-WFM supported call centers in NAM.
Meet with Non-Workforce Managed business groups to gather Call Center requirements.
Review and perform any pre-discovery work.
Determine how calls will be delivered - DID, TFN, Network IVR or internal transfer.
Determine call treatment - time of day / holidays / staffed agents / meetings / emergencies / expected wait time status, etc. and what is to occur for each scenario.
Engage IVR or ICM team if required with a SOW.
Define and order new route plans for existing toll-free numbers.
Order additional toll-free numbers if required. .
Submit resporg orders for any carrier changes required and manage any related activities.
Work with the business units to complete migration matrix including workstations, agents, UMs and CMS requirements.
Design call center routing in the required format and submit to GVO for review and approval.
Schedule and assign a GVO resource for building ACD requirements in appropriate cores.
Establish ongoing meetings with business to review / discuss project progress and any changes that need to be made.
Update CMS dictionary with Agent names and assign skills to Non-WFM agent IDs.
Validate in PBX and CMS all requirements have been completed by GVO.
Provide station and agent ID information to NICE administration to ensure proper recording.
Provide CDR group with new stations and logins to be updated in the billing system.
Develop comprehensive test plan and perform UAT with the business, requesting GVO to make any changes prior to implementation.
Coordinate toll free and DID routing changes with vendors and GVO.
Provide open-line support during actual implementation.
Follow up with business for any possible Day Two issues and address if necessary.
Upload all project documentation to SharePoint project folders.
Receive business approval after implementation and complete project closure tasks.
Maintain CCVIC station, DID and Non-WFM agent logins on master inventory spreadsheet to avoid duplication of numbers and to ensure numbers are assigned according to site location and business.
Document and track capacities on all CCVIC hubs weekly.
Document and monitor IC traffic weekly on all CCVIC hubs.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Eros Technologies
Sourced by ZipRecruiter
We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.
Industry
Human resources consulting services
Company size
1,001 - 5,000 Employees
Headquarters location
Lewes, DE, US
Year founded
2015