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Progressive Call Center Jobs in Houston, TX (NOW HIRING)

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW ... As a progressive financial institution with more than $3 billion in assets and over 190,000 members ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

We are currently seeking a Part-Time Call Center Representative for our Call Center Department ... As a progressive financial institution with more than $3 billion in assets and over 190,000 members ...

ACS Commercial Services, LLC

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Call Center Representative, CSR, Dispatcher -

Cypress, TX · On-site

$16 - $19/hr

... work progress. Essential Functions - Service Maintenance * Relay work orders, messages, and ... Call Center Experience * Associates Degree / College Degree Preferred * Microsoft Excel, Word ...

ACS Commercial Services, LLC

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Call Center Representative, CSR, Dispatcher -

Houston, TX · On-site

$16 - $19/hr

... work progress. Essential Functions - Service Maintenance * Relay work orders, messages, and ... Call Center Experience * Associates Degree / College Degree Preferred * Microsoft Excel, Word ...

ACS Commercial Services, LLC

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Call Center Representative, CSR, Dispatcher -

Houston, TX · On-site

$16 - $19/hr

... work progress. Essential Functions - Service Maintenance * Relay work orders, messages, and ... Call Center Experience * Associates Degree / College Degree Preferred * Microsoft Excel, Word ...

Tailored Brands

Contact Center Trainer

Houston, TX · On-site

... call handling, and policy compliance. • Monitor training effectiveness by tracking learner ... progress, quiz scores, nesting performance, and post-training readiness. • Partner with cross ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

Monitor job progress and provide real-time updates and route optimizations to technicians. * Maintain clear and consistent communication with field technicians, supervisors, and customer service ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

ESSENTIAL FUNCTIONS • Assign and schedule jobs efficiently to technicians based on availability, location, and priority. • Monitor job progress and provide real-time updates and route ...

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All JobsProgressive Call Center JobsProgressive Call Center Jobs in Houston, TX

Progressive Call Center information

See Houston, TX salary details

$10

$17

$23

How much do progressive call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for progressive call center in Houston, TX is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What does a progressive call center representative do?

A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.

What are popular job titles related to Progressive Call Center jobs in Houston, TX?

For Progressive Call Center jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Houston, TX look for?

The top searched job categories for Progressive Call Center jobs in Houston, TX are:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Houston, TX as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Call Center Team Lead

FCCU

Houston, TX • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Supervise the call center staff through training, coaching, and performance evaluations.

  • Assist members with their financial needs and handle complex or escalated calls.

  • Work with Call Center management to manage all department activities and meet or exceed established goals.

Job description

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.
Minimum Qualifications:
Education
  • High School graduate or GED equivalent or equivalent work experience.

Experience
  • Minimum of three years of call center or related experience
  • Supervisory experience is strongly preferred

Preferred Certifications
  • None

Join the First Community Credit Union Team
First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees.
We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including:
  • Medical, dental, and vision insurance
  • Short-term and long-term disability coverage
  • Company-paid life insurance
  • Generous paid time off
  • Paid volunteer time
  • 401(k) plan with an exceptional company match
  • Health and Wellness Program
  • Employee Activity Club

Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services.
At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service.
Join us and become part of an organization that's making a difference in the lives of our members every day.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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