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Insurance Call Center Jobs in Houston, TX (NOW HIRING)

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Health, Vision, Dental, and Life Insurance options * Incentive bonuses for performance & teamwork

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Houston, TX

Insurance Call Center information

See Houston, TX salary details

$10

$16

$23

How much do insurance call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for insurance call center in Houston, TX is $16.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.12 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Houston, TX? The most popular types of Insurance Call Center jobs in Houston, TX are:
What are popular job titles related to Insurance Call Center jobs in Houston, TX? For Insurance Call Center jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Houston, TX look for? The top searched job categories for Insurance Call Center jobs in Houston, TX are:
What cities near Houston, TX are hiring for Insurance Call Center jobs? Cities near Houston, TX with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Houston, TX as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,197 per year, or $16.4 per hour.

Call Center Associate

Same Day Water Heaters, Llc

Houston, TX • On-site

$16 - $17/hr

Other

Medical, Dental, Vision, Life

Re-posted 23 days ago

Job description

💧 Now Hiring: Call Center Associate – Join the Same Day Water Heaters Family!

Are you looking for more than just a job? At Same Day Water Heaters, you’re not just another voice on the phone — you’re part of a tight-knit team that works hard, laughs often, and supports one another like family.

We’re a small, fast-growing national call center based in Houston, TX, helping customers schedule quick and reliable water heater service every single day. With busy season in full swing, we’re looking for friendly, motivated people who love great conversations and genuine teamwork.

If you enjoy connecting with people, solving problems, and being part of a fun, supportive environment — this is the place for you!

This role is 100% onsite, come join the energy of our call center!

🌟 What You’ll Do

  • Handle inbound and outbound calls with a smile (yes, customers can hear it!)
  • Help customers schedule their appointments quickly and easily
  • Share information about our services and answer product questions
  • Keep notes organized and accurate in our system
  • Use your problem-solving skills to make every call a great experience

Requirements

💪 What Makes You a Great Fit

    • You bring great energy and a positive attitude to every call
    • You’re comfortable using scripts for guidance
    • You communicate clearly and professionally — and love helping others
    • You’re reliable, punctual, and ready to grow with a team that values you
    • Peak call times may require mandatory overtime
    • Flexibility to work different days/shifts — we’re open 7 days a week

Benefits

💼 Perks & Benefits

    • $16–$17/hr starting pay
    • Health, Vision, Dental, and Life Insurance options
    • Incentive bonuses for performance & teamwork
    • Casual dress code — jeans & sneakers totally welcome
    • Flexible scheduling
    • A supportive, family-style work environment where your ideas matter

Apply