ZipRecruiter

Log In

1

Insurance Call Center Jobs in Spring, TX (NOW HIRING)

Vitalsearchgroup

Call Center Manager

Houston, TX

$65K - $85K/hr

Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling * Monitor call center performance metrics, response times ...

Archer Systems, LLC

Call Center Rep.

Houston, TX

$15.25 - $19/hr

Our Call Center Agents are often the sole point of contact for our customers, we are interested in ... Comprehensive health insurance coverage. * Dental and vision insurance plans. * Parental leave to ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Health, Vision, Dental, and Life Insurance options * Incentive bonuses for performance & teamwork

Archer Systems

Call Center Rep.

Houston, TX · On-site

$15 - $18.75/hr

Our Call Center Agents are often the sole point of contact for our customers, we are interested in ... Comprehensive health insurance coverage. * Dental and vision insurance plans. * Parental leave to ...

Adecco

Call Center Representative

Houston, TX

$15/hr

Call Center Representative - Heart Monitor Patient Support Pay Rate: $15.00/hour Assignment Type ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... call center or customer service experience preferred * Ability and proficiency with Microsoft ...

New

HELP-Hire

Call Center Rep $21.00

Houston, TX

$15.25 - $19/hr

Diploma or GED- Required 1 year- Customer service experience within managed care or insurance industry Or Call center experience in any industry- Required H.S. Diploma or GED- Required 1 year ...

next page

Showing results 1-20

People also search for

All JobsInsurance Call Center JobsInsurance Call Center Jobs in Spring, TX

Insurance Call Center information

See Spring, TX salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of May 29, 2026, the average hourly pay for insurance call center in Spring, TX is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.92 per hour, depending on experience, location, and employer.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are popular job titles related to Insurance Call Center jobs in Spring, TX? For Insurance Call Center jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Spring, TX look for? The top searched job categories for Insurance Call Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Insurance Call Center jobs? Cities near Spring, TX with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Spring, TX as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,867 per year, or $15.3 per hour.

Call Center Representative

Amtex Insurance & Constitution General Agency LLC

Houston, TX

$15.25 - $19/hr

Other

Medical, Dental, Vision, PTO

Posted 28 days ago

Job description

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply