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Insurance Call Center Jobs in Spring, TX (NOW HIRING)

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

We are currently seeking a Part-Time Call Center Representative to work remotely supporting our ... life insurance coverage, paid time off as well as time off for volunteer events. Part-time and ...

Adecco

Customer Service Call Center

Houston, TX · On-site

$15/hr

POSITION SUMMARY Call Center I is responsible for obtaining necessary information to verify and ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

MMC Group LP

Be Seen First

Healthcare Call Center Representative $19+/hr- Need ASAP!

Houston, TX · On-site

$19.69/hr

Member Services Representative - Healthcare Support Specialist - Call Center Customer Service ... Experience supporting healthcare plans, insurance operations, or managed care environments

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How much do insurance call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for insurance call center in Spring, TX is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.92 per hour, depending on experience, location, and employer.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are popular job titles related to Insurance Call Center jobs in Spring, TX? For Insurance Call Center jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Spring, TX look for? The top searched job categories for Insurance Call Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Insurance Call Center jobs? Cities near Spring, TX with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Spring, TX as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,867 per year, or $15.3 per hour.

Service Call Center Agent - Jeff Haas Mazda

Fred Haas Companies

Houston, TX

$15/hr

Other

Medical, Dental, Vision, Retirement

Posted 6 days ago

Job description

Service Call Center Agent - Service Department
Our Dealership is seeking a full time business development agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker.
Call center or previous dealership experience preferred
Shift Hours: Monday through Friday from 9-6pm (rotating Saturdays and off days)
Pay types: Up to $15 hourly plus commission
Key Responsibilities
  • Answer all inbound service phone calls and internet appointment requests
  • Quickly identify the customer needs
  • Schedule main shop service appointments, recalls, and maintenance appointments
  • Offer services such as valet service and shuttle service to eligible customers to minimize shop loading restraints
  • Assist service writers with status updates, including current status, part availability, etc
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Previous inbound/outbound customer service, call center, or service experience a plus
  • Bilingual Preferred (Spanish)
  • Must be energetic, enthusiastic and team oriented
  • Strong customer service skills: problem solving and communication (written and verbal)
  • Strong record of positive customer satisfaction
  • Must be 18 years or older and be authorized to work in the U.S
  • Must be able to pass pre-employment screening to include drug screen and criminal background check
WE OFFER
  • 5 day work week schedule
  • Medical Dental Vision Insurance
  • 401K Plan

About our Dealership
The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career

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