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Insurance Call Center Jobs in Spring, TX (NOW HIRING)

Ascensus

Bilingual Call Center Representative

Houston, TX · On-site

$19/hr

Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Fccu

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$15.25 - $19/hr

We are currently seeking a Part-Time Call Center Representative to work remotely supporting our ... life insurance coverage, paid time off as well as time off for volunteer events. Part-time and ...

FCCU

Call Center Rep - Part Time (29 hours)

Houston, TX · On-site

$16/hr

We are currently seeking a Part-Time Call Center Representative for our Call Center Department ... life insurance coverage, paid time off as well as time off for volunteer events. Part-time and ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Spring, TX

Insurance Call Center information

See Spring, TX salary details

$9

$15

$22

How much do insurance call center jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for insurance call center in Spring, TX is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.92 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are popular job titles related to Insurance Call Center jobs in Spring, TX? For Insurance Call Center jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Spring, TX look for? The top searched job categories for Insurance Call Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Insurance Call Center jobs? Cities near Spring, TX with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Spring, TX as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $31,867 per year, or $15.3 per hour.
Call Center Representative / Collections Specialist

Call Center Representative / Collections Specialist

UNIVERSAL FIDELITY, LP

Houston, TX • On-site

$15.50/hr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

Job description

Are you confident on the phone and comfortable handling financial conversations?
We're looking for motivated Call Center Representatives to join our growing team.
If you're goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP.
What You'll Do
  • Make outbound and receive inbound calls regarding outstanding accounts
  • Communicate clearly and professionally
  • Negotiate payment arrangements and resolve account balances
  • Update customer records accurately in our system
  • Meet daily and monthly performance targets

Why You'll Love This Role
  • Competitive base salary
  • Paid training and ongoing support
  • Location of the office is right off I-10
  • Stable, full-time position
  • Supportive, results-driven team environment

What We're Looking For
  • Strong communication and negotiation skills
  • Comfortably discussing financial matters
  • Basic computer skills
  • Previous call center or collections experience is a plus (not required - we train the right person)

Who Thrives Here
  • Confident communicators
  • Resilient and goal-oriented individuals
  • People motivated by performance bonuses
  • Candidates who enjoy structured targets and measurable success

Growth Opportunities
High performers can advance into:
  • Team Lead
  • Quality Assurance
  • Account Management

We promote from within.
How to Apply
Send your resume and include:
  • Your availability
  • Interviews are being scheduled immediately.

Why You'll Love It Here:
  • Medical, Dental, Vision, Life Insurance and more!
  • Partner perks that offer discounts with over 4,000 merchants.
  • A fun and supportive team environment.
  • Opportunities for growth and advancement.
  • Luncheons and parties
  • Theme days, and monthly activities and contests
  • A job where your hard work truly makes a difference!

Pay Details
  • The positions starting pay is $15.50/hr

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!
Find us on Facebook and LinkedIn!

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