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Insurance Call Center Jobs in Spring, TX (NOW HIRING)

Fccu

Call Center Rep - Part Time (29 hours)

Houston, TX

$15.25 - $19/hr

We are currently seeking a Part-Time Call Center Representative to work remotely supporting our ... life insurance coverage, paid time off as well as time off for volunteer events. Part-time and ...

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How much do insurance call center jobs pay per hour?

As of May 30, 2026, the average hourly pay for insurance call center in Spring, TX is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.92 per hour, depending on experience, location, and employer.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are popular job titles related to Insurance Call Center jobs in Spring, TX? For Insurance Call Center jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Spring, TX look for? The top searched job categories for Insurance Call Center jobs in Spring, TX are:
What cities near Spring, TX are hiring for Insurance Call Center jobs? Cities near Spring, TX with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Spring, TX as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,867 per year, or $15.3 per hour.

Call Center Agent (Bilingual Spanish)

Asian American Health Coalition

Houston, TX • On-site

$15/hr

Full-time, Part-time

Posted 26 days ago

Job description

Description:

POSITION TITLE: Call Center Agent

LOCATION: HOPE Health and Wellness Center

REPORTS TO: Call Center Team Lead

EDUCATION: High School Diploma or GED; Associate degree preferred

WORK EXPERIENCE: 2 years or more in healthcare preferred

SALARY RANGE: Starting at $15.00/hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Part-Time

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Mandarin, or Vietnamese is required


HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


JOB SUMMARY:

Under general supervision, the Call Center Agent will be responsible for professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns related to health care issues.


MAJOR DUTIES & RESPONSIBILITIES:

  • Answer telephone promptly and in a polite and professional manner;
  • Obtain and enter accurate demographic information into eClinical Works;
  • Schedule appointments properly and inform patient of items to bring to appointment;
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;
  • Act as a liaison for the patients of the clinic;
  • Direct calls to other departments as necessary;
  • Use sound judgment when handling calls, especially with irate patients;
  • Understand when to escalate calls to medical personnel/physicians/managers;
  • Positively contribute to staff morale and corporate culture;
  • Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information. Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
  • Ensure that our patients get the best possible care;
  • Contact patients for required programs;
  • Follow up with rescheduling missed appointments as assigned;
  • Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
  • Perform other duties as assigned to support HOPE Clinic’s Mission, Vision, and Values.
Requirements:

QUALIFICATION REQUIREMENTS:

  • Ability to communicate effective on the telephone;
  • Ability to relate to patients with diverse educational, socioeconomic, and ethnic backgrounds;
  • Strong written and oral communication skills;
  • Strong customer service skills;
  • Ability to handle confidential and sensitive information;
  • Insurance and medical experience preferred;
  • Proficient in use of computers and software programs;
  • Must be detailed oriented and able to handle multi-tasks;
  • Office equipment (e.g., computer, copier);
  • Must be able to handle multiple tasks, complexity, and diversity of customers.


EDUCATION and/or EXPERIENCE:

High School diploma or GED is required; Associates Degree is preferred. Experience in the medical field or prior call center experience is preferred.


OTHER SKILLS and ABILITIES:

  • Bilingual (Mandarin or Vietnamese with English) is required;
  • Above average skills in language ability as well as public speaking and writing;
  • Must have good transportation and a valid Texas Driver’s license.