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Progressive Call Center Jobs in Georgia (NOW HIRING)

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

Coaching & Support · Monitor trainee progress and provide coaching and feedback. · Observe calls ... a call center, customer service, operations, or related environment. · 1+ year in training ...

Bank OZK

Assistant Manager-Call Center

Alpharetta, GA · On-site

Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day ... Tracks agent progress of weekly, monthly, quarterly, and annual objectives. * Creates and nurtures ...

travelinc

Call Center Representative - Third Shift

Duluth, GA · On-site

$14.25 - $18.50/hr

Grow With Us From your first day at TI, you'll be on a path to progress. As your skills develop, so ... Previous client service or call center experience is a plus, but not required * High school diploma ...

AT&T

Associate Director-Call Center New Hire

Atlanta, GA · On-site

$85K - $128K/yr

The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition ...

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Progressive Call Center information

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How much do progressive call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for progressive call center in Georgia is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.25 per hour, depending on experience, location, and employer.

What is a Progressive call center?

A Progressive Call Center refers to a customer service hub operated by Progressive, one of the largest auto insurance companies in the United States. At these call centers, representatives assist customers with policy questions, claims, billing, and quotes over the phone or via digital channels. Employees are trained to handle a wide range of insurance-related inquiries efficiently while providing excellent customer service. Progressive Call Centers are known for their supportive work environment, paid training, and opportunities for advancement within the company.

What are some common challenges faced by employees in a Progressive call center, and how can they be managed effectively?

Employees in a Progressive Call Center often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving scripts or technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate openly with supervisors and team members. Progressive also emphasizes teamwork and provides ongoing support, which helps employees learn from one another and continuously improve their customer service skills.

What are the key skills and qualifications needed to thrive as a call center representative at Progressive, and why are they important?

To thrive as a Call Center Representative at Progressive, you need excellent verbal communication, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and typing proficiency are important technical requirements. Strong active listening, patience, and the ability to remain calm under pressure are key soft skills in this position. These skills ensure high-quality customer service, efficient issue resolution, and a positive experience for both clients and the company.

What is the difference between Progressive Call Center vs Customer Service Representative?

AspectProgressive Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, office settings, fast-pacedCall centers, retail, office settings
Industry UsageCustomer support, telecommunication, insuranceRetail, banking, healthcare, telecommunication
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing info

Progressive Call Center agents primarily handle customer interactions in call center environments, focusing on sales and support. Customer Service Representatives also assist customers but may work in various industries and settings. Both roles require similar skills and training, but the scope and environment can differ slightly.

What does a progressive call center representative do?

A progressive call center representative handles customer inquiries, provides support, and resolves issues over phone or digital channels. They often use customer relationship management (CRM) tools and need strong communication skills to ensure customer satisfaction and promote company policies or products.

What are popular job titles related to Progressive Call Center jobs in Georgia?

For Progressive Call Center jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Progressive Call Center jobs in Georgia look for?

The top searched job categories for Progressive Call Center jobs in Georgia are:

What cities in Georgia are hiring for Progressive Call Center jobs?

Cities in Georgia with the most Progressive Call Center job openings:

Progressive Call Center jobs near you
Infographic showing various Progressive Call Center job openings in Georgia as of August 2026, with employment types broken down into 83% Full Time, 7% Part Time, and 10% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $31,459 per year, or $15.1 per hour.

Call Center Trainer - WI

Villa Rica, GA • On-site

Verida Inc
1 - 5K employees

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

People enjoy working here

Paid breaks

Respectful managers

Learn more about Verida Incexternal

Contractor

Re-posted 6 days ago

Job description


LOCATION:ON-SITE IN WI 

POSITION CONTINGENT UPON AWARD OF CONTRACT


Position Summary

The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. This role prepares employees to provide excellent service, navigate systems, follow policies, and meet performance standards. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.

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Key Responsibilities

Training Delivery

· Conduct instructor-led, virtual, and hands-on training for new hires and current employees.

· Facilitate onboarding covering customer service, call handling, systems, policies, and procedures.

· Deliver refresher training, upskilling sessions, and process update training.

· Support nesting and transition employees into production environments.

· Foster an engaging, professional, and positive learning environment.

Coaching & Support

· Monitor trainee progress and provide coaching and feedback.

· Observe calls and workflows to identify development opportunities.

· Partner with supervisors and quality teams to address performance gaps.


Training Support & Administration

· Assist with updates to training materials, job aids, and reference guides.

· Administer quizzes, knowledge checks, and readiness assessments.

· Track attendance, completion rates, and trainee progress.

· Provide written feedback and readiness updates to leadership.

· Perform other duties as assigned.

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Qualifications

Required Experience

· 2+ years in a call center, customer service, operations, or related environment.

· 1+ year in training, coaching, mentoring, team leadership, or facilitation.

· Experience in a fast-paced, customer-focused environment preferred.

Skills & Competencies

· Strong presentation and facilitation skills.

· Ability to explain processes clearly to different learning styles.

· Strong organizational, time management, and problem-solving skills.

· Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).

· Positive attitude, professionalism, and adaptability.

Education

· High school diploma or equivalent required.

· Associate’s or Bachelor's degree preferred.

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Preferred Qualifications

· Onboarding or coaching experience.

· Metric-driven call center experience.

· Bilingual skills are a plus.

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Work Environment / Additional Requirements

· Flexible schedules, including evenings/weekends as needed.

· Up to 50% of travel 

· Ability to lead training sessions for extended periods.


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