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Health Insurance Call Center Jobs in Ohio (NOW HIRING)

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

... Health is seeking a professional Call Center Specialist to join our team at the Southwoods ... Update patient demographic and insurance information accurately within the EMR system using ...

Southwoods Health

Call Center Specialist

Boardman, OH

$15.75 - $19.75/hr

... Health is seeking a professional Call Center Specialist to join our team at the Southwoods ... Update patient demographic and insurance information accurately within the EMR system using ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

... Health is seeking a professional Call Center Specialist to join our team at the Southwoods ... Update patient demographic and insurance information accurately within the EMR system using ...

Nexxaworks

Call Center Representative

Cincinnati, OH · On-site

$15.25 - $19.25/hr

Call Center Representative We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued ...

Elevare Branding

Call Center Representative

Dayton, OH · On-site

$32K - $37K/yr

Call Center Representative At Elevare Branding, we believe that every customer interaction is an opportunity to build trust and strengthen lasting relationships. Our team is committed to delivering ...

Nexxaworks

Call Center Representative

Columbus, OH · On-site

$15 - $18.75/hr

Call Center Representative We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers ...

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Health Insurance Call Center information

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Ohio?

For Health Insurance Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Ohio look for?

The top searched job categories for Health Insurance Call Center jobs in Ohio are:

What cities in Ohio are hiring for Health Insurance Call Center jobs?

Cities in Ohio with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative with health insurance industry exp

KLAP6TECHNOLOGIESLLC

Akron, OH • On-site

$20 - $22/hr

Full-time

Re-posted 4 days ago

Job description

Minimum Qualifications:


a. Formal Education Required:


High School Diploma or equivalent b. Experience & Training Required:


Minimum of one year of experience performing same or similar responsibilities.


Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities.


Experience in health insurance/healthcare preferred.