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Inbound Calls Jobs in Ohio (NOW HIRING)

Kimble

Customer Service Representative Inbound Calls

Dover, OH · On-site

$15 - $20.25/hr

The Customer Service Representative will be working in a high-volume inbound call solution center ... Answer customer calls promptly and courteously utilizing custom procedure. * Receive and respond ...

e-Solutions Inc

Be Seen First

Customer Service Lead

Cincinnati, OH · On-site

$19 - $22/hr

Handle inbound calls professionally in English * Resolve customer inquiries efficiently during the first call * Educate customers on products/services; upsell & cross‐sell where appropriate

New

RemX

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URGENT HIRING - Customer Service Representative- 17/hr.- Onsite

Cincinnati, OH · On-site

$17/hr

Handle inbound customer service calls professionally and efficiently * Answer questions regarding products, services, and account information * Resolve customer concerns during the first call ...

Alphabe Insight Inc

Call Center Agent

Columbus, OH · On-site

$14.50 - $19/hr

Answer inbound calls and respond to customer inquiries * Make outbound follow-up calls regarding accounts or services * Provide accurate product and service information * Resolve customer concerns ...

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How much do inbound calls jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound calls in Ohio is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What are some common challenges faced in an inbound calls role and how can they be managed?

One common challenge in an inbound calls role is handling high call volumes while maintaining excellent customer service. Agents often need to quickly resolve diverse customer issues and may encounter upset or frustrated callers. Effective time management, active listening skills, and using scripts or knowledge bases can help manage these situations. Most teams provide ongoing training and support, and experienced colleagues or supervisors are usually available for guidance. Developing resilience and strong communication skills are key to thriving in this fast-paced environment.

What is the difference between Inbound Calls vs Customer Service Representative?

AspectInbound CallsCustomer Service Representative
Primary RoleHandling incoming calls from customers seeking support or informationProviding assistance, resolving issues, and answering inquiries from customers
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
CertificationsNot always required, but customer service or communication certifications can helpSimilar certifications may be beneficial but not mandatory

Inbound Calls and Customer Service Representatives share many skills and work environments, often overlapping in call centers and support roles. The main difference is that inbound calls focus specifically on managing incoming customer contacts, while customer service representatives may handle a broader range of customer interactions, including outbound calls and other communication channels.

What are the key skills and qualifications needed to thrive as an inbound call representative?

To thrive as an Inbound Call Representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, problem-solving, and a positive attitude are essential soft skills for effectively addressing customer inquiries and concerns. These combined skills ensure efficient service delivery, customer satisfaction, and contribute to the overall success of the call center environment.

What are inbound calls?

Inbound calls are telephone calls initiated by customers or clients to a business or contact center, typically seeking support, information, or assistance with products and services. Employees handling inbound calls are responsible for addressing customer inquiries, resolving issues, and providing a positive customer experience. These calls are crucial for businesses as they help build customer trust and loyalty. Inbound call roles often require strong communication skills, patience, and product knowledge.
What are popular job titles related to Inbound Calls jobs in Ohio? For Inbound Calls jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Inbound Calls jobs in Ohio look for? The top searched job categories for Inbound Calls jobs in Ohio are:
Inbound Calls jobs near you
Infographic showing various Inbound Calls job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Customer Service Representative Inbound Calls

Kimble

Dover, OH • On-site

$15 - $20.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Kimble Companies rating

5.2

Company rating: 5.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

83rd of 90 rated recycling and waste

Job description

The Customer Service Representative will be working in a high-volume inbound call solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Service Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.

About us:

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Requirements for CSR:

  • High school diploma required or GED equivalent
  • Previous customer service experience in a high-volume inbound call center
  • Ability to type 45 WPM with a minimum of 92% accuracy preferred
  • Ability to multi-task
  • Successfully pass a pre-employment drug screen and background check

Customer Service Responsibilities and Duties:

  • Answer customer calls promptly and courteously utilizing custom procedure.
  • Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
  • Professional interaction with customers over the phone and face-to-face.
  • Work with other departments to resolve customer’s issues.
  • Log and record information into customer accounts using a computer.
  • Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
  • Process payments as necessary.
  • Maintain a positive work atmosphere with a culture of respect for others.
  • Other assigned duties from Manager.

Benefits

  • 401(k) retirement plan with match
  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Employee assistance program (EAP)
  • Health care and dependent care spending accounts (FSA)
  • Life insurance and accidental death & dismemberment insurance.
  • Paid time off
  • Referral program
  • Employee Discount Program

Day Shift

Weekly day range: Monday to Friday | Rotating weekends

What Kimble Companies employees say

Pay

Benefits

Hours and flexibility

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