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Health Insurance Call Center Jobs in Ohio (NOW HIRING)

Midwest Vision Partners

Call Center Representative

Toledo, OH · On-site

$14.75 - $18.25/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Verify referrals are received as required by physicians or insurance carriers * Properly triage ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and ...

Midwest Vision Partners

Call Center Representative

Avon, OH · On-site

$14.50 - $18/hr

Call Center Representative Midwest Vision Partners is looking for a Patient Intake & Communications ... Verify referrals are received as required by physicians or insurance carriers * Properly triage ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and ...

Compass Group, North America

CALL CENTER OPERATOR

Cleveland, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Some call center/food service experience * Pay Range: $17.00 per hour to $19.00 per hour. Make a ... Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and ...

Collabera

Call Center Representative

Mason, OH

$15 - $18.75/hr

Call Center experience preferred 1 - 2 years of experience in a professional business environment preferred Knowledge of vision benefits and/or insurance industry a plus EDUCATION: High School ...

MDS Communications

Call Center Representative

Cincinnati, OH · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short ... One (1) year prior related customer service experience, preferably in a technical call center ...

Intralot

Call Center Operator (2)

Strongsville, OH · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short ... One (1) year prior related customer service experience, preferably in a technical call center ...

ProMedica Health System

Call Center Representative

Toledo, OH · On-site

$14.75 - $18.25/hr

As the Call Center Representative, you will make the first impression on ProMedica patients. You ... The organization employs over 1,300 health care providers through ProMedica Physicians and has more ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Ohio

Health Insurance Call Center information

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Ohio?

For Health Insurance Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Ohio look for?

The top searched job categories for Health Insurance Call Center jobs in Ohio are:

What cities in Ohio are hiring for Health Insurance Call Center jobs?

Cities in Ohio with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Customer Service Representative

Big Sandy Superstore

Franklin Furnace, OH • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

47th of 63 rated furniture retailers

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

Call Center Customer Service Representative
Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!
Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole
We have a great benefits package consisting of:
  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.

Evenings and Weekends required
The Call Center Customer Service Representative's mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
  1. Open New Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
    • Open customer's work order in an efficient and timely manner
    • Verify unit's warranty and email warranty company for verification if necessary
    • Transfer call to appropriate department (scheduling, triage, etc.)
    • Note work order with necessary details (technician initials, warranty information, etc.)
    • Ensure work order's are placed in proper status and job type within Dispatchtrack
  2. Look Up Existing Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer to look up existing work orders (name, phone, etc.)
    • Verify what the customer is asking for (part eta, status update, etc.)
    • Determine if call needs to be transferred to another department
    • Verify customer's address and phone numbers before transferring the call
  3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe.

Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills

Company reserves the right to add or delete from job description as needed
Compensation: $13.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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