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Health Insurance Call Center Jobs in Ohio (NOW HIRING)

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we ... Benefits * Our benefits package includes medical, dental, and vision insurance, 401k matching ...

Dermatologists of Central States

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we ... Benefits * Our benefits package includes medical, dental, and vision insurance, 401k matching ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we ... Benefits * Our benefits package includes medical, dental, and vision insurance, 401k matching ...

DOCS, LLC

Call Center Agent

Kettering, OH · On-site

$13.25 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we ... Benefits * Our benefits package includes medical, dental, and vision insurance, 401k matching ...

Sparkbit 360

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent At Sparkbit 360, we believe that every brand has a story worth sharing, a message ... Health, dental, and vision insurance * Paid time off and holidays * On-the-job training and ...

Compass Group

CALL CENTER OPERATOR

Garfield Heights, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Operator We have several openings for a part-time Call Center Operator position ... Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and ...

Sparkbit 360

Call Center Agent

Columbus, OH

$16 - $27/hr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We are seeking a dedicated and customer-focused Call Center Agent to join our ... Health, dental, and vision insurance * Paid time off and holidays * On-the-job training and ...

Synchro Speak

Call Center Agent

Cincinnati, OH

  • Medical

  • Dental

  • Vision

  • PTO

Description We are looking for a motivated and customer-oriented Call Center Agent to join our team ... Comprehensive health, dental, and vision insurance. * Paid time off and holiday benefits.

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative LHH Recruitment Solutions is partnering with our client to hire a Call ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Built on an insurance foundation with a customer-first approach, we help clients reduce costs ... Job Summary The Call Center Representative serves as the first point of contact for clients ...

AllianceOne

Call Center Supervisor

Maumee, OH

$17/hr

The Echo Health Supervisor manages and develops a team of assigned to meet and exceed performance ... Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Built from an insurance background with an eye for detail, Fleet Response prides itself on offering ... Call Center Representative. The Call Center Representative is responsible for gathering the ...

Aliance one

Call Center Supervisor

Maumee, OH · On-site

$17/hr

The Echo Health Supervisor manages and develops a team of assigned to meet and exceed performance ... Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Ohio

Health Insurance Call Center information

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Ohio?

For Health Insurance Call Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Ohio look for?

The top searched job categories for Health Insurance Call Center jobs in Ohio are:

What cities in Ohio are hiring for Health Insurance Call Center jobs?

Cities in Ohio with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Agent

Dermatologists of Central States

Kettering, OH • On-site

$13.25 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Call Center Agent
Company Overview
At DOCS Dermatology Group, we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we've been transforming the lives of our patients for more than 40 years. Our mission is clear: to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.
Summary
We are looking for a Call Center Representative who enjoys speaking with patients to answer questions and provide scheduling assistance while ensuring a positive patient experience.
Job Responsibilities
  • Answer incoming phone calls for all locations
  • Actively listen to identify patient's needs, clarify information, and provide information and assistance with online scheduling.
  • Obtain and enter accurate demographic information.
  • Escalate concerns as appropriate and in a professional manner.
  • Direct calls to other departments.
  • Provide excellent customer service.
  • Other duties as assigned.
Benefits
  • Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off.
Minimum Qualifications
  • 1 year of experience in customer service or a related clinical environment.
  • Working knowledge of medical terminology.
  • Call center experience and web-based scheduling are a plus.
  • Ability to communicate effectively on the telephone.
  • Ability to work quickly, remain calm, and adapt in a constantly changing environment.
  • Maintain strictest confidentiality.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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