ZipRecruiter

Log In

1

Call Center Router Jobs (NOW HIRING)

Aglow Sports Konsult

Call Center Representative

Chicago, IL · Remote

$16.50 - $20.50/hr

Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download ... Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. Ability ...

next page

Showing results 1-20

People also search for

All JobsCall Center Router Jobs

Call Center Router information

See salary details

$15

$22

$35

How much do call center router jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for call center router in the United States is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.52 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can earn significantly more than entry-level positions. These roles often require leadership skills, experience, and sometimes certifications, and may involve overseeing large teams or specialized functions like technical support or sales.

What are Call Center Routers?

Call Center Routers are specialized systems or software used in call centers to automatically direct incoming calls to the most appropriate agent or department based on predefined criteria. These routers use algorithms to assess factors such as agent availability, caller needs, language preferences, and caller history to efficiently distribute calls. The goal is to improve customer experience, reduce wait times, and optimize the workload among call center staff. By ensuring that each call is handled by the best-suited agent, call center routers help increase resolution rates and overall customer satisfaction.

What are the key skills and qualifications needed to thrive as a Call Center Router, and why are they important?

To thrive as a Call Center Router, you need strong multitasking abilities, attention to detail, and a high school diploma or equivalent. Familiarity with computerized telephony systems, call distribution software, and CRM platforms is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure set standout performers apart. These skills ensure efficient call handling, minimize wait times, and enhance overall customer satisfaction.

What is the difference between Call Center Router vs Call Center Agent?

AspectCall Center RouterCall Center Agent
Primary RoleManages call routing, system setup, and technical support for call flowHandles customer inquiries, provides information, and resolves issues
Required SkillsTechnical knowledge of telephony systems, routing software, troubleshootingCustomer service skills, communication, problem-solving
Work EnvironmentTechnical support environment, often IT or network teamsCustomer service centers, call handling environments
CertificationsTelephony certifications, network certificationsCustomer service certifications, communication skills training

While Call Center Routers focus on managing call flow and technical setup, Call Center Agents handle direct customer interactions. Both roles are essential in call centers but serve different functions, with routers supporting the infrastructure and agents providing customer service.

What are some of the typical challenges faced by a Call Center Router, and how can they be managed effectively?

Call Center Routers often face challenges such as managing high call volumes, quickly identifying the appropriate department for each inquiry, and ensuring minimal wait times for customers. To handle these effectively, routers must be proficient with call routing software and maintain strong communication with team members. Staying organized, remaining calm under pressure, and continuously updating knowledge about the company's services and team structure are key strategies for success in this fast-paced role.
More about Call Center Router jobs
What job categories do people searching Call Center Router jobs look for? The top searched job categories for Call Center Router jobs are:
Call Center Router jobs near you

Call Center Representative

Aglow Sports Konsult

Chicago, IL • Remote

$16.50 - $20.50/hr

Other

Posted 3 days ago

Job description

About the job Call Center Representative
We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks.
You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
Growth and advancement opportunities
What You Will Do:
Field incoming calls from clients requiring about our service.
Understand the nature of the reason for contact, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the any process.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Work-From-Home Requirements:
Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
Demonstrated ability to uphold productivity and confidentiality in a remote setting.
Regular attendance in virtual team meetings and training sessions.
Availability during standard business hours and flexibility for possible shift adjustments.
What You Will Need:
Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide clients peace of mind and value.
If you believe you have the skills, experience, and drive to excel in this role, we encourage you to apply.

Apply