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Technical Call Center Jobs in Texas (NOW HIRING)

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... One (1) year of experience in customer service, technical support, inside sales, back-office, chat ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... service, technical support, and customer sales interactions. It requires you to interact with ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client ... and technical issues. Essential Responsibilities: * Receives Inbound calls from customers and ...

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Technical Call Center information

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$41

How much do technical call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical call center in Texas is $24.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.13 per hour, depending on experience, location, and employer.

What is a technical call center?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

What are some common challenges faced by technical call center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

Is a technical call center a high stress job?

A technical call center job can be high stress due to handling difficult customer issues, meeting performance metrics, and working in a fast-paced environment. Success often requires strong communication skills, technical knowledge, and the ability to manage pressure effectively.

What are the key skills and qualifications needed to thrive as a technical call center representative?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
What are popular job titles related to Technical Call Center jobs in Texas? For Technical Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Technical Call Center jobs in Texas look for? The top searched job categories for Technical Call Center jobs in Texas are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in Texas as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,004 per year, or $24.5 per hour.

Technical Call Center, Medical Technologist

Abbott

Irving, TX • On-site

$55K - $110K/yr

Other

Medical, Retirement

Re-posted 12 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

180th of 536 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care, decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
  • Qualified candidates must currently live in the Irving, TX area.
  • Travel up to 5 %
What You'll Work On
  • Technical Support Representatives provide remote technical support to customers and field personnel for diagnostic products, instruments, and assays.
  • This role is to troubleshoot, diagnose, resolve, and document both the issue and resolution of the issue.
  • This role serves as a first point of contact for diagnostics customers with instrument and / or assay issues.
  • The representative is also responsible for developing customer relationships and enhancing customer experience.
  • Manage and resolve basic to moderately complex customer issues via remote technology such as instrument screen sharing and AbbottLink.
  • Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve customer issues using technical information such as Operation Manuals and Knowledge Management
  • Utilize strong interpersonal communication skills while engaging with customers to resolve issues using Achieving Service Excellence model
  • Utilize the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.
  • Demonstrate ability to recognize and document product performance trends within the quality system by using the Global Service Reports.
  • Communicate with peers, including Sales, Field Service, Global Service Support, and Quality via phone, e-mail, or instant messaging.
  • Collaborates with team members and other support teams to ensure issue resolution
Required Qualifications
  • Associate's degree
  • 3 years of experience in a medical laboratory environment, field service, clinical experience, or diagnostic product experience.
Preferred Qualifications
  • Medical Technician

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$55,300.00 - $110,700.00
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
CRLB Core Lab
LOCATION:
United States > Irving : LC-8
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 5 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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