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Technical Call Center Jobs (NOW HIRING)

P.E.A.C.H. Teams

Call Center Representative

Pasco, WA · On-site

$21/hr

APPLY TODAY AND JOIN OUR TEAM! - Call Center Agent A-One is the market leader and looking for our ... technical correctness of the completed job. * Must be able to utilize phone, cell phone, text ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high‑volume call center environment, following ...

P.E.A.C.H. Teams

Call Center Representative

Pasco, WA · On-site

$21/hr

APPLY TODAY AND JOIN OUR TEAM! - Call Center Agent A-One is the market leader and looking for our ... technical correctness of the completed job. * Must be able to utilize phone, cell phone, text ...

P.E.A.C.H. Teams

Call Center Representative

Pasco, WA · On-site

$21/hr

APPLY TODAY AND JOIN OUR TEAM! - Call Center Agent A-One is the market leader and looking for our ... technical correctness of the completed job. * Must be able to utilize phone, cell phone, text ...

AditiStaffing

call center representative

Charleston, SC

$15 - $18.75/hr

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on ... Thanks & Regards Darshan Technical Recruiter D: 425-818-5584 Additional Information Thanks ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high-volume call center environment, following established ...

Apex Systems

Call Center Representative

Lincoln, RI · On-site

$15 - $18.75/hr

Technical Support Representative Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. Duties: Provide call center ...

Russell Tobin

Call Center Representative

Tempe, AZ · On-site

$17 - $18/hr

Call Center associates are the key experts in getting candidates to their first day with Client, they also remove technical barriers in the hiring process, relieving local HR teams from providing ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software. * Ability to work in fast paced environment * Ability to navigate multiple internet-based ...

Denver Health

Coordinator, Call Center

Denver, CO · On-site

$23.98 - $33.57/hr

... technical knowledge. Possess excellent customer service and communication skills, cross-trained in all aspects of Call Center responsibilities and provides leadership support to Management team and ...

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All JobsTechnical Call Center Jobs

Technical Call Center information

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$14

$26

$44

How much do technical call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are technical call center jobs?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

What are some common challenges faced by Technical Call Center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

What are the key skills and qualifications needed to thrive as a Technical Call Center Representative, and why are they important?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
More about Technical Call Center jobs
What states have the most Technical Call Center jobs? States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for? The top searched job categories for Technical Call Center jobs are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.

Technical Support Call Center Manager

Celerant Tech

Iselin, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description:

Technical Support Call Center Manager

Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably.

Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at www.celerant.com.

The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level.

Responsibilities:

- Oversee all call center operations and staff

- Prepare work schedules and adjust staffing based upon volume forecasts

- Hire and onboard new team members

- Enable and motivate staff to provide a high level of customer satisfaction

- Ensure that team members meet company standards for professionalism

- Monitor and address responsiveness for tasks

- Prioritize and escalate tasks based upon multiple factors

- Evaluate performance through reporting and analysis

- Proactively effect change by improving management and processes

- Develop agents and supervisors through training and mentoring

- Collaborate with other managers to satisfy customers and achieve company goals

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude

Optional Skills:

- Ability to remotely manage team members

- Experience as an agent in a call center for technical products or services

- Basic SQL knowledge

Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account.

Optional Dental and Eye Care Coverage Available.


Requirements:

Requirements:

- Management or supervisory experience in a call center

- College degree or course credits in management, administration or supervisory area

- Effective use of Microsoft Office and business applications

- Experience with analyzing staff and business data and effecting changes based upon that data

- Handles change with a positive attitude