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Technical Call Center Jobs (NOW HIRING)

Denver Health

Coordinator, Call Center

Denver, CO · On-site

$23.98 - $33.57/hr

... technical knowledge. Possess excellent customer service and communication skills, cross-trained in all aspects of Call Center responsibilities and provides leadership support to Management team and ...

New

MMC Group

Call Center Lead

East Hartford, CT · On-site

$22.04/hr

Bilingual language skills are a plus Technical Skills * Proficiency with Microsoft Office Suite * Experience using: * Call center software * Customer Relationship Management (CRM) systems * Ticketing ...

New

MMC Group

Call Center Lead

East Hartford, CT

$22.04/hr

Bilingual language skills are a plus Technical Skills * Proficiency with Microsoft Office Suite * Experience using: * Call center software * Customer Relationship Management (CRM) systems * Ticketing ...

New

Gotham Biotech

At‑Home Call Center Agent

Portland, ME · Remote

$24 - $27/hr

We are seeking a dedicated and customer-focused At-Home Call Center Agent to join our dynamic ... Maintain a secure, reliable, and distraction-free home workspace that meets company technical and ...

esr

Call Center Team Leader

Richmond, VA · On-site

Monitor workflow process against productivity goals * Assist in maintaining technical competence of ... Work with Call Center Manager to identify day-to-day call center needs and help establish ...

esr

Call Center Team Leader

Richmond, VA

Monitor workflow process against productivity goals * Assist in maintaining technical competence of ... Work with Call Center Manager to identify day-to-day call center needs and help establish ...

mpi

Call Center Representative

Los Angeles, CA

$26/hr

Strong technical skills. * Accurate typing skills of 45 words per minute and preferred 10-key ... Meet established call center performance metrics as an individual to assist the department in ...

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Technical Call Center information

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How much do technical call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are technical call center jobs?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

What are some common challenges faced by Technical Call Center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

What are the key skills and qualifications needed to thrive as a Technical Call Center Representative, and why are they important?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
More about Technical Call Center jobs
What states have the most Technical Call Center jobs? States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for? The top searched job categories for Technical Call Center jobs are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Call Center Representative

Call Center Representative

Legacy Parking LLC

Chicago, IL • On-site

$17.75/hr

Full-time, Part-time

Re-posted 15 hours ago

Job description

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company, and we are looking to hire someone who has a positive attitude and give off a cheerful demeanor. It's crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus).
Primary Responsibilities:
  • Answer a high volume of inbound calls
  • Resolve customer concerns while providing top of the line service
  • Navigate internal database and input customer information
  • Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve
  • Provide an excellent customer experience with every call

Qualifications:
  • Technical Troubleshooting Experience and an understanding of Windows based PC hardware and Software.
  • Ability to work in fast paced environment
  • Ability to navigate multiple internet-based applications simultaneously
  • Excellent verbal and written communication skills

Must have weekend and night availability - shift differential for weekend and/or overnight shifts. Part-time hours needed.
This is not a remote position. It is required to be onsite.
Salary Description
$17.75/hr

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