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Technical Call Center Jobs (NOW HIRING)

Robert Half

Call Center Specialist

Blue Bell, PA · On-site

$18.50 - $20/hr

We are looking for a Call Center Specialist to join a customer support team in Blue, Bell ... technical tools, including environments involving Ethernet-connected systems

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... technical operations and deployments. BDR is seeking a Service Support Technician to join our ... This role operates within a structured, high‑volume call center environment, following ...

AditiStaffing

call center representative

Charleston, SC

$15 - $18.75/hr

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on ... Thanks & Regards Darshan Technical Recruiter D: 425-818-5584 Additional Information Thanks ...

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Technical Support Representative Position Summary: Support Technicians provide technical support at the first stage level and assists other team members as necessary. Duties: Provide call center ...

Modalways

Call Center Representative

Miami, FL · On-site

$17 - $26/hr

Route service or technical concerns to the appropriate internal teams. * Follow established call ... Previous experience in a call center or customer service role preferred. * Strong verbal ...

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How much do technical call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for technical call center in the United States is $26.32, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Call Center Representative, and why are they important?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.

What are some common challenges faced by Technical Call Center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

What are technical call center jobs?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

More about Technical Call Center jobs
What states have the most Technical Call Center jobs? States with the most job openings for Technical Call Center jobs include:
What job categories do people searching Technical Call Center jobs look for? The top searched job categories for Technical Call Center jobs are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 3% Hybrid, and 2% Remote job distribution, with an average salary of $54,746 per year, or $26.3 per hour.
Call Center Specialist

Call Center Specialist

Robert Half

Blue Bell, PA • On-site

$18.50 - $20/hr

Temporary

Posted 24 days ago

Job description

We are looking for a Call Center Specialist to join a customer support team in Blue, Bell, Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, communicating clearly, and delivering dependable service in a fast-paced call center setting. The role focuses on handling a high volume of interactions, resolving questions efficiently, and ensuring each customer receives accurate and courteous support.


Responsibilities:

• Manage inbound customer calls and deliver prompt, attentive assistance for a wide range of service-related questions

• Place outbound calls when needed to complete follow-ups, gather feedback, or support business outreach efforts

• Explain company services, procedures, and policy details clearly so customers receive accurate and consistent information

• Address customer concerns with sound judgment and route more complex matters to the appropriate internal team for resolution

• Record call details, updates, and outcomes thoroughly in customer service platforms and internal documentation systems

• Contribute to team performance goals by maintaining strong quality standards, efficiency, and customer satisfaction results

• Demonstrate patience, empathy, and courtesy during every customer interaction

• Use office and customer service software tools effectively to support daily call center operations

• At least 2 years of experience in a call center or customer service environment
• Background handling inbound calls while maintaining professionalism and accuracy
• Ability to provide strong customer support and de-escalate concerns in a courteous manner
• Familiarity with customer service software and standard office tools
• Basic office and administrative skills, including accurate data entry and recordkeeping
• Clear verbal communication skills and the ability to listen actively
• Comfortable learning and using technical tools, including environments involving Ethernet-connected systems
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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