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Technical Call Center Jobs in Florida (NOW HIRING)

Ztek Consulting INC

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical Competencies: Proficient in computer skills including ...

SP+

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Call Center Representative Requisition ID 2026-59159 Location (Location assigned to this ... Answer incoming technical requests, quickly analyze, test and resolve the calls * Create requests ...

Metropolis Corp

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

... our Call Center family. The role of a Customer Service Representative is answer and handle high ... Answer incoming technical requests, quickly analyze, test and resolve the calls * Create requests ...

Metropolis Technologies

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

... our Call Center family. The role of a Customer Service Representative is answer and handle high ... Answer incoming technical requests, quickly analyze, test and resolve the calls * Create requests ...

MCI Careers

Bilingual Call Center Representative

Tampa, FL · On-site

$14 - $17.25/hr

... technical issues, assisting with product and process-related questions, and representing some of ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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All JobsTechnical Call Center JobsTechnical Call Center Jobs in Florida

Technical Call Center information

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$10

$19

$33

How much do technical call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical call center in Florida is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.37 per hour, depending on experience, location, and employer.

What is a technical call center?

Technical call center jobs involve assisting customers by providing technical support over the phone, via chat, or through email. Employees in these roles help troubleshoot and resolve issues related to products, services, or software. They often use specialized knowledge to guide customers through problem-solving steps and may escalate complex issues to higher-level support. Excellent communication, patience, and problem-solving skills are essential for success in this job.

What is the difference between Technical Call Center vs Customer Support Specialist?

AspectTechnical Call CenterCustomer Support Specialist
Required CredentialsTechnical certifications, IT knowledgeBasic customer service skills, sometimes certifications
Work EnvironmentCall centers, technical support teamsCustomer service departments, help desks
Employer & Industry UsageTech companies, telecom providersRetail, service industries, tech firms
Common Search & ComparisonTechnical support roles, troubleshooting

The Technical Call Center primarily handles technical issues requiring specialized knowledge and certifications, often in IT or telecom sectors. Customer Support Specialists focus on general customer service, addressing inquiries and basic troubleshooting. While both roles involve assisting customers via phone or chat, the Technical Call Center demands more technical expertise and certifications, making it suitable for those with technical backgrounds.

What are some common challenges faced by technical call center representatives, and how are they typically addressed?

Technical Call Center representatives often encounter challenges such as troubleshooting complex issues over the phone, managing high call volumes, and communicating technical information clearly to customers with varying levels of technical knowledge. These challenges are usually addressed through comprehensive onboarding training, access to a knowledge base, and ongoing support from team leads or senior specialists. Many call centers also encourage collaboration among team members, allowing representatives to escalate difficult cases or seek advice, which helps ensure customer issues are resolved efficiently and representatives continue to grow their technical and communication skills.

Is a technical call center a high stress job?

A technical call center job can be high stress due to handling difficult customer issues, meeting performance metrics, and working in a fast-paced environment. Success often requires strong communication skills, technical knowledge, and the ability to manage pressure effectively.

What are the key skills and qualifications needed to thrive as a technical call center representative?

To thrive as a Technical Call Center Representative, you need strong technical troubleshooting abilities, product knowledge, and typically at least a high school diploma or relevant technical certifications. Familiarity with customer relationship management (CRM) software, ticketing systems, and remote diagnostic tools is commonly required. Excellent communication, patience, and problem-solving skills are essential for effectively assisting customers and resolving issues. These skills ensure timely, accurate support, customer satisfaction, and efficient operations within a high-volume support environment.
What are popular job titles related to Technical Call Center jobs in Florida? For Technical Call Center jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Technical Call Center jobs in Florida look for? The top searched job categories for Technical Call Center jobs in Florida are:
Technical Call Center jobs near you
Infographic showing various Technical Call Center job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,911 per year, or $19.7 per hour.

Call Center Representative

Professional Moving & Storage INC

Jacksonville, FL • On-site

$14.75 - $18.50/hr

Other

Re-posted 9 days ago

Job description

Call Center Representative

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
Qualifications:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Apply