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It Call Center Jobs in Indiana (NOW HIRING)

Subway

Call Center Representative

Columbus, IN · On-site

$9 - $10/hr

Compensation: $9.00 to $10.00 per hour based upon experience Subway Catering Call Center Whether it's game day with friends, a meeting at the office or a block party for the neighborhood, SUBWAY ® ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

Call Center Agent Date Posted: Aug 26, 2026 Requisition ID: 469859 Location: Madison, IN, US, 47250 ... They will be knowledgeable about the product and effective at selling it on the telephone and ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... They will be knowledgeable about the product and effective at selling it on the telephone and ...

State of Indiana

Call Center Agent

Madison, IN · On-site

$12.65/hr

The Call Center Agent will provide a first-class service, ensuring that the guests' needs are met ... They will be knowledgeable about the product and effective at selling it on the telephone and ...

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... For this reason, it is vital to maintain accuracy, empathy, and efficiency when working with the ...

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... For this reason, it is vital to maintain accuracy, empathy, and efficiency when working with the ...

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All JobsIt Call Center JobsIt Call Center Jobs in Indiana

It Call Center information

See Indiana salary details

$10

$17

$23

How much do it call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is an IT call center?

An IT Call Center is a centralized office where trained IT professionals provide technical support and assistance to customers or employees, usually over the phone, email, or chat. The staff help resolve issues related to computer hardware, software, networking, and other technology services. IT Call Centers are crucial for companies that rely on technology, as they ensure quick troubleshooting and minimize downtime. They also often serve as the first point of contact for reporting technical problems and can escalate issues to higher-level support if needed.

How does an IT call center representative typically collaborate with other departments to resolve technical issues?

IT Call Center representatives often work closely with technical support teams, network administrators, and sometimes software developers to address and resolve complex user issues. When a problem cannot be solved during the initial call, representatives create detailed tickets and escalate them to the appropriate teams, ensuring all relevant information is communicated. Regular follow-ups and cross-departmental meetings are common to keep everyone updated on ongoing issues. This collaborative approach helps ensure timely and effective solutions for users while providing opportunities to learn from other IT professionals.

What are the key skills and qualifications needed to thrive as an IT call center representative, and why are they important?

To thrive as an IT Call Center Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively address user issues and maintain a positive customer experience. These skills ensure efficient resolution of technical problems, high customer satisfaction, and smooth operation of IT support services.

What is the difference between It Call Center vs Customer Support Specialist?

AspectIt Call CenterCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, problem-solving
Employer & Industry UsageIT companies, tech support centersRetail, service industries, tech companies
Common Search & ComparisonYesNo

The It Call Center and Customer Support Specialist roles both involve assisting customers, but the It Call Center typically focuses on technical support within a call center environment, requiring technical certifications. Customer Support Specialists often handle general inquiries and may work in various industries, with less emphasis on technical credentials. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is it hard to work in an IT call center?

Working as an IT call center agent involves handling technical support inquiries, requiring good communication skills and basic technical knowledge. The job can be fast-paced and may involve dealing with frustrated customers, but training and familiarity with common tools like ticketing systems can help manage the workload effectively.
It Call Center jobs near you
Infographic showing various It Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

CALL CENTER SPECIALIST-CALL CENTER

Terre Haute, IN • On-site

Union Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about Union Healthexternal

$16 - $20/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Union Health rating

5.7

Company rating: 5.7 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

794th of 898 rated healthcare providers

Job description

You belong at Union!

The Call Center Specialist plays a key role in providing the highest quality of patient care while the patient is at Union Health.
The call center department plays a crucial role in providing timely and compassionate assistance to patients, making it an appealing choice for individuals dedicated to delivering exceptional customer service and facilitating positive healthcare experiences.

Join us as we provide compassionate service and high-quality care to the Wabash Valley Communities. We are committed to helping you find a role that recognizes your interests, expertise, and talent and helping you achieve your long-term career goals and aspirations. At Union, you’ll experience an inclusive environment in which you are empowered to be your best self every day.

In addition to competitive pay, Union co-workers enjoy:

  • Part-time and Full-time schedules
  • Comprehensive Benefits
  • Paid Time Off starting day one.
  • Tuition reimbursement up to $5,250 each year.
  • Career Paths 
  • Success Sharing
  • 403b Retirement Employer Match.
  • Much More!

Be part of an organization that is dedicated to your work-life balance, career, growth, and development. Union Health, U Matter and U Belong.

How can we help? Call us at 812-238-7827 or email us at recruiting@union.health

Call Center Specialist Details

Essential Job Duties:

  • Answers incoming calls promptly and efficiently, directing them appropriately and initiating electronic notes for nursing and prescription needs.
  • Verifies patient information, schedules appointments, and assesses medical necessity.
  • Assists patients with special requirements, offers guidance, and maintains exceptional customer service.
  • Registers new patients, addresses equipment malfunctions and office supply needs, and aids in training new staff.
  • Demonstrates a commitment to exceeding expectations, attending meetings, and contributing to a well-functioning call center department.


Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role.
We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, national origin, protected veteran or disability status.
 

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