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It Call Center Jobs in Indiana (NOW HIRING)

German American

Contact Center Agent

Jasper, IN · On-site

$14.50 - $19.75/hr

... fast-paced call center environment. You will help clients by verifying account information ... What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt ...

German American Bancorp

Contact Center Agent

Evansville, IN · On-site

$15.50 - $21/hr

... fast-paced call center environment. You willhelp clients by verifying account information ... What it Takes - Tothrive in this role you must maintain confidentiality, have the ability toadapt ...

EDGEWATER HEALTH

Patient Access Supervisor

Gary, IN

Supervises 4-6 Patient Access staff working in the call center and at the front desk, providing ... IT leaders to support efficient and compliant operations. Qualifications * High school diploma or ...

Edgewater Health

Patient Access Supervisor

Gary, IN · On-site

Supervises 4-6 Patient Access staff working in the call center and at the front desk, providing ... IT leaders to support efficient and compliant operations. Qualifications * High school diploma or ...

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All JobsIt Call Center JobsIt Call Center Jobs in Indiana

It Call Center information

See Indiana salary details

$10

$17

$23

How much do it call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is an IT call center?

An IT Call Center is a centralized office where trained IT professionals provide technical support and assistance to customers or employees, usually over the phone, email, or chat. The staff help resolve issues related to computer hardware, software, networking, and other technology services. IT Call Centers are crucial for companies that rely on technology, as they ensure quick troubleshooting and minimize downtime. They also often serve as the first point of contact for reporting technical problems and can escalate issues to higher-level support if needed.

How does an IT call center representative typically collaborate with other departments to resolve technical issues?

IT Call Center representatives often work closely with technical support teams, network administrators, and sometimes software developers to address and resolve complex user issues. When a problem cannot be solved during the initial call, representatives create detailed tickets and escalate them to the appropriate teams, ensuring all relevant information is communicated. Regular follow-ups and cross-departmental meetings are common to keep everyone updated on ongoing issues. This collaborative approach helps ensure timely and effective solutions for users while providing opportunities to learn from other IT professionals.

What are the key skills and qualifications needed to thrive as an IT call center representative, and why are they important?

To thrive as an IT Call Center Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and problem-solving abilities help you effectively address user issues and maintain a positive customer experience. These skills ensure efficient resolution of technical problems, high customer satisfaction, and smooth operation of IT support services.

What is the difference between It Call Center vs Customer Support Specialist?

AspectIt Call CenterCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma; customer service training
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, problem-solving
Employer & Industry UsageIT companies, tech support centersRetail, service industries, tech companies
Common Search & ComparisonYesNo

The It Call Center and Customer Support Specialist roles both involve assisting customers, but the It Call Center typically focuses on technical support within a call center environment, requiring technical certifications. Customer Support Specialists often handle general inquiries and may work in various industries, with less emphasis on technical credentials. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is it hard to work in an IT call center?

Working as an IT call center agent involves handling technical support inquiries, requiring good communication skills and basic technical knowledge. The job can be fast-paced and may involve dealing with frustrated customers, but training and familiarity with common tools like ticketing systems can help manage the workload effectively.
It Call Center jobs near you
Infographic showing various It Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Patient Connect Rep - Access Center - Midtown - Weekdays

Evansville, IN • On-site

Deaconess
Hospitals • 1 - 5K employees
Learn more about Deaconessexternal

$16.07 - $22.50/hr

Full-time

Re-posted 22 days ago

Deaconess Health System rating

6.7

Company rating: 6.7 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

Job description

Make an Impact Where Every Call Matters
Are you a detail-oriented communicator who thrives in a fast-paced, customer-focused environment? Join our Access Center team and play a critical role in connecting patients, providers, and services with efficiency, accuracy, and compassion. This is more than a call center role; it's an opportunity to be a trusted resource and operational backbone within a dynamic healthcare environment.
What You'll Do
Call Competency & Support
  • Maintain exceptional performance in handling non-clinical calls with precision and professionalism
  • Serve as a knowledgeable resource and role model for team members

Process Monitoring & Workflow Coordination
  • Monitor key Access Center processes across scheduling, physician referrals, class registrations, and more
  • Help direct workflow and communicate operational challenges to leadership

Software Expertise & Troubleshooting
  • Act as the go-to expert for system functionality and troubleshooting
  • Collaborate with Information Services and vendors to resolve technical issues
  • Maintain expertise in Access Center systems and downtime procedures

Training, Quality & Continuous Improvement
  • Support staff onboarding, annual competencies, and ongoing education
  • Maintain and update training materials
  • Contribute to achieving departmental goals such as customer satisfaction, response times, and call abandonment rates
  • Identify and communicate improvement opportunities

Customer Service Excellence
  • Deliver outstanding service with professionalism, empathy, and clarity
  • Ensure callers are directed efficiently to the right resources
  • Communicate clearly using proper grammar and a friendly tone

Productivity & Organization
  • Manage multiple responsibilities with strong prioritization and time management skills
  • Complete assigned reports, system updates, and policy revisions

Goal Setting & Growth
  • Develop measurable, actionable personal goals aligned with team and organizational objectives

What You Bring
Education:
  • High School Diploma or GED preferred
  • Business or customer service background preferred

Experience:
  • Previous call center or customer service experience preferred

Skills & Abilities
  • Excellent phone communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Ability to interpret documents, procedures, and instructions
  • Confidence in handling customer inquiries and resolving issues
  • Adaptability in assessing caller needs and overcoming communication barriers
  • Basic math and data handling skills
  • Strong problem-solving abilities in structured environments
  • Proficiency with computer systems, including data entry, retrieval, and organization

Why Join Us?
  • Be part of a mission-driven team that makes a real difference
  • Opportunities for growth, development, and skill-building
  • Collaborative and supportive work environment
  • Competitive compensation and benefits

Ready to take the next step in your career? Apply today and help us deliver exceptional service, one call at a time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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