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Virtual Call Center Quality Assurance Jobs in Indiana

Join Parachute

Center Quality Manager

Jeffersonville, IN · On-site

$50K - $55K/yr

Perform final QA review and release of all product shipments and associated documents to ensure shipment meets regulatory and customer specifications. * Collaborate with the Center Director to ...

Join Parachute

Center Quality Manager

Marion, IN · On-site

$50K - $55K/yr

What You'll Do As the Center Quality Assurance Supervisor, you'll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy ...

Goyette Mechanical

QA/QC Agent

Hobart, IN · On-site

... BIM), Virtual Design and Construction (VDC), and prefabrication services to deliver complex ... The QA/QC Agent documents observations, deficiencies, and progress in tracking systems and ...

Bassett Services

Contact Center Lead

Indianapolis, IN · On-site

$65 - $85/hr

... quality assurance, first-call resolution, productivity, and attendance metrics. * Manage and ... Experience working with AI-powered customer support platforms, chatbots, virtual assistants, or ...

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Virtual Call Center Quality Assurance information

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How much do virtual call center quality assurance jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center quality assurance in Indiana is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $22.88 per hour, depending on experience, location, and employer.

What is a virtual call center quality assurance specialist?

A Virtual Call Center Quality Assurance (QA) specialist is responsible for monitoring and evaluating the performance of customer service representatives who work remotely in virtual call centers. Their main tasks include listening to recorded or live calls, assessing the quality of customer interactions, ensuring compliance with company policies, and providing feedback to help agents improve. They use specific criteria and tools to measure performance and maintain high standards of customer service. By identifying training needs and trends, QA specialists help enhance overall customer satisfaction and operational efficiency.

What are virtual call center quality assurance jobs?

Virtual call center quality assurance representatives monitor the performance of call center employees and ensure they adhere to the company's procedures in handling calls. In this remote role, you may contact customers to ask them about the service they received, review reports about remote employees, and monitor a feedback hotline. You also help score each agent based on their performance, check inbound and outbound call logs to see how fast employees resolve problems, and determine whether or not an employee's performance is satisfactory. Virtual call center quality assurance representatives frequently listen to recordings of calls to evaluate employee responses, customer satisfaction, and whether things were handled appropriately during unusually long calls.

What are the key skills and qualifications needed to thrive as a virtual call center quality assurance specialist?

To thrive as a Virtual Call Center Quality Assurance specialist, you need a strong understanding of call center operations, analytical skills, and experience in evaluating customer interactions, often supported by a relevant degree or prior call center experience. Familiarity with quality monitoring software, CRM platforms, and industry-standard QA tools or certifications is typically required. Attention to detail, effective communication, and the ability to provide constructive feedback are critical soft skills for this role. These competencies ensure consistent service quality, drive agent performance improvements, and uphold customer satisfaction in a remote environment.

How does a virtual call center quality assurance specialist typically interact with remote agents and supervisors?

Virtual Call Center Quality Assurance specialists regularly review recorded or live calls, provide feedback to agents, and collaborate with supervisors to ensure service standards are met. Communication is primarily handled via digital platforms such as email, chat, or video conferencing tools, making strong remote communication skills essential. You’ll often participate in calibration sessions with team leads to ensure consistency in evaluations and may also help develop training materials based on observed trends. This role requires proactive engagement and clear documentation to bridge the distance between QA, agents, and management.

What is the difference between Virtual Call Center Quality Assurance vs Customer Service Representative?

AspectVirtual Call Center Quality AssuranceCustomer Service Representative
Primary RoleMonitoring and evaluating call quality, ensuring compliance, and improving service standardsAssisting customers, resolving issues, and providing information
Required SkillsCommunication skills, attention to detail, understanding of call metricsCommunication skills, problem-solving, product knowledge
Work EnvironmentRemote or office-based call centers, focus on quality monitoringRemote or office-based customer support centers, direct customer interaction
CertificationsCall center or quality assurance certifications often preferredCustomer service or support certifications beneficial

While both roles involve communication within call centers, Virtual Call Center Quality Assurance focuses on evaluating and improving call quality, whereas Customer Service Representatives directly interact with customers to resolve issues. Understanding these differences helps in choosing the right career path or job focus within the call center industry.

More about Virtual Call Center Quality Assurance jobs

What are the most commonly searched types of Call Center Quality Assurance jobs in Indiana?

The most popular types of Call Center Quality Assurance jobs in Indiana are:

What are popular job titles related to Virtual Call Center Quality Assurance jobs in Indiana?

For Virtual Call Center Quality Assurance jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Quality Assurance jobs in Indiana look for?

The top searched job categories for Virtual Call Center Quality Assurance jobs in Indiana are:

What cities in Indiana are hiring for Virtual Call Center Quality Assurance jobs?

Cities in Indiana with the most Virtual Call Center Quality Assurance job openings:

Virtual Call Center Quality Assurance jobs near you
Infographic showing various Virtual Call Center Quality Assurance job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $46,487 per year, or $22.3 per hour.

Center Quality Manager

Join Parachute, LLC

Jeffersonville, IN • On-site

$50 - $70/hr

Other

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Join Parachute rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Center Quality Manager

Department: Center Quality

Employment Type: Full Time

Location: Jeffersonville, IN

Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits

Description

Who We Are We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

What You’ll Do The Center Quality Manager is responsible for managing the implementation and maintenance of quality assurance processes in the Donor Center, collaborating with Corporate Quality Assurance, and reporting to the Regional Performance Manager to ensure compliance with all applicable policies and regulations.

Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits

Travel: 8 weeks of paid training with travel and accommodations provided

Key Responsibilities
  • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP), and regulatory guidelines.
  • Provides advice and consultation to management team members regarding daily quality assurance issues, including donor suitability and product quality.
  • Perform final QA review and release of all product shipments and associated documents to ensure shipment meets regulatory and customer specifications.
  • Collaborate with the Center Director to complete all audit responses, ensuring that all audits are addressed and closed within the required time frame.
  • Ensure the Donor Center is audit-ready at all times.
  • Perform staff observations.
  • Review equipment quality controls and cleanings
  • Release equipment and supplies for use.
  • Ensure that unsuitable product is quarantined and destroyed.
  • Review the maintenance requirements and updates of the Donor Center.
  • Review sample and product shipments.
  • Assist in non-conformance and CAPA reporting, documentation, and investigations as required.
  • Perform other duties as assigned.
Required Qualifications
  • Bachelor’s degree in Biological Sciences or a related field, or an equivalent combination of education, training, and experience required.
  • Three (3) years of experience in a cGMP environment with plasma or whole blood experience preferred, or equivalent experience in a clinical or general business setting.
  • Supervisory experience preferred but not required.
  • Proficiency with Microsoft Office Suite (Word, Excel).
Work Environment & Physical Requirements
  • Ability to safely and successfully perform the principal job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to work day and evening hours, weekends, holidays, and extended shifts as needed.
  • Must be able to periodically lift and carry up to 50 lbs.
  • Must be able to sit or stand for extended periods of time.
  • Required to enter an environment (with suitable cold environment outerwear) with a temperature of -40°C for short periods of time.
  • Ability to work in a fast-paced environment with frequent interruptions.
  • Must possess auditory and visual acuity.
  • Frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Why Join Parachute?
  • Competitive compensation with bonus potential
  • Medical, Dental, and Vision insurance
  • Paid time off
  • Company paid holidays
  • Career growth opportunities
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