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Customer Service Quality Assurance Jobs in Indiana

DPDHL

Quality Assurance Supervisor

Whiteland, IN · On-site

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

PinnaclePartners

QA Manager

Fort Wayne, IN

About the Role We are seeking an experienced QA Manager to serve as a hands-on technical leader for ... Human Resources Administrative & Customer Service Accounting & Finance Manufacturing & Engineering ...

SpectronRx

QA Specialist

Indianapolis, IN

$27 - $30/hr

Quality Assurance Specialist COMPANY OVERVIEW SpectronRx is a growing Contract Development and ... Excellent customer service * Excellent communication and organizational skills. * Ability to train ...

INCOG

QA Associate

Fishers, IN · On-site

Working closely with the QA Supervisor, the QA Associate will be instrumental in ensuring site ... our customers, we are committed to a service-culture mindset, technical excellence, and a ...

Unifrax I LLC

Quality Assurance Manager

New Carlisle, IN · On-site

$90 - $125/hr

... customer service. Job Responsibilities Job responsibilities and duties may include, but are not limited to, the following: * Direct the entire Quality Assurance process, which includes planning ...

Alkegen

Quality Assurance Manager

New Carlisle, IN · On-site

... customer service. Job Responsibilities: Job responsibilities and duties may include, but are not limited to, the following: * Direct the entire Quality Assurance process, which includes planning ...

nLeague

QA Analyst

Indianapolis, IN · On-site

... customers. * A quality assurance coordinator is required to work with program developers to ensure that all chemical quality assurance requirements are captured in the correct electronic formats ...

SN Cloud Solutions

QA Analyst

Indianapolis, IN · On-site

Quality Assurance Analyst - 2 positions Complete Description: * Act as technical expert and ... Perform and lead tests to ensure that all IT systems, products and services meet minimum standards ...

Clayton Homes

Quality Assurance Manager

Wakarusa, IN · On-site

Review service trends on a weekly basis to reveal any weak areas in the production process ... customer experience to retail stores Leadership ability to ensure parts are pulled in a timely ...

ENTEK International

Quality Manager

Terre Haute, IN · On-site

$120K - $135K/yr

What You'll Do As a Quality Manager, you'll provide leadership, guidance, and direction for all quality assurance activities at the Terre Haute ELS facility. You'll help ensure customer expectations ...

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All JobsCustomer Service Quality Assurance JobsCustomer Service Quality Assurance Jobs in Indiana

Customer Service Quality Assurance information

See Indiana salary details

$36.2K

$112.4K

$170.3K

How much do customer service quality assurance jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service quality assurance in Indiana is $112,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,000.00 and $137,500.00 per year, depending on experience, location, and employer.

What is a customer service quality assurance?

A Customer Service Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure service standards are met. QA specialists analyze calls, chats, and emails to assess agent performance, provide feedback, and identify areas for improvement. They help maintain consistency, enhance customer satisfaction, and support training efforts. The role also involves creating reports, tracking key performance metrics, and recommending process improvements.

What are the typical daily responsibilities of a customer service quality assurance?

As a Customer Service Quality Assurance specialist, your daily tasks often include monitoring live or recorded interactions between customers and service representatives, evaluating them against standardized quality criteria, and providing actionable feedback to team members. You may also be responsible for creating reports on quality trends, identifying training opportunities, and collaborating with team leads or trainers to implement improvements. Additionally, you might participate in calibration sessions to ensure consistency in scoring and develop guidelines to enhance the customer experience. This role involves both independent analysis and active collaboration with the wider customer service team.

What are the key skills and qualifications needed to thrive in customer service quality assurance, and why are they important?

To thrive as a Customer Service Quality Assurance professional, you need expertise in quality monitoring, process evaluation, and understanding customer service metrics, often supported by a background in customer service or a related field. Familiarity with quality management software, CRM systems, and tools like speech analytics or call recording platforms is highly beneficial. Strong attention to detail, analytical thinking, and effective communication are standout soft skills for this role. These skills are vital for ensuring consistent service standards, identifying areas for improvement, and supporting a culture of continuous quality enhancement within customer service teams.

Is customer service quality assurance a good entry-level job?

Customer Service Quality Assurance roles are often suitable for entry-level candidates as they typically require strong communication skills and attention to detail rather than extensive experience. These positions may involve monitoring customer interactions, providing feedback, and using quality assurance tools, making them accessible for those starting in customer service or related fields.

What are popular job titles related to Customer Service Quality Assurance jobs in Indiana?

For Customer Service Quality Assurance jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Quality Assurance jobs in Indiana look for?

The top searched job categories for Customer Service Quality Assurance jobs in Indiana are:

What cities in Indiana are hiring for Customer Service Quality Assurance jobs?

Cities in Indiana with the most Customer Service Quality Assurance job openings:

Customer Service Quality Assurance jobs near you
Infographic showing various Customer Service Quality Assurance job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $112,355 per year, or $54 per hour.

Quality Assurance Supervisor

DPDHL

Whiteland, IN • On-site

$55K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Schedule for this role:Friday, Saturday and Sunday 6am to 6pm. Needs to have someflexibility to accommodate business needs.


The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000.

For roles within California the range is $70,304 - $90,000, Washington is $80,169 - $90,000, New York is 62,354 - $90,000 and Colorado 57,500 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, and a generous PTO policy.


Quality Assurance Supervisor (US-N)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!

Job Description

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.


Responsibilities


  • Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
  • Provide support on key regulatory, customer and 3rd party audits.
  • Track, monitor, and report quality assurance metrics for the site.
  • Monitor the training and development of site associates to ensure compliance to processes and regulations
  • Be a customer point of contact for QA related issues/initiatives as assigned.
  • Partner with QA management to develop, distribute and maintain regular management reports.
  • Meet regulatory requirements relevant to their operations on a daily basis
  • Ensure customer service and business standards requirements are met daily
  • Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
  • Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
  • Other duties as assigned


Required Education and Experience


  • Bachelors Degree, preferred
  • Some knowledge of QA, preferred
  • People management experience, preferred
  • Sufficient computer application experience
  • Strong written and verbal communication
  • Data analysis experience
  • Training and facilitation skills
  • Self management

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.

Employment Type: FULL_TIME

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