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Customer Service Quality Assurance Jobs (NOW HIRING)

Ten Group

Customer Service Quality Analyst

New York, NY · On-site

As a Service Excellence Quality Assurance Analyst , you will act as an independent guardian of service standards within the business, assessing and understanding the quality of our service delivery ...

Parsons Corporation

Customer Service Quality Manager

$103K - $181K/yr

Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills ...

Adecco

Quality Assurance

Durham, NC

$18.50/hr

While working as a QA Trainer for Adecco at our local Customer, you will earn $18.50/hour and ... Strong communication, organizational, customer service, problem-solving, and decision-making skills.

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Customer Service Quality Assurance information

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$38K

$118.1K

$179K

How much do customer service quality assurance jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service quality assurance in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

Which pays more, QA or QC?

In the context of Customer Service Quality Assurance roles, QA (Quality Assurance) positions typically offer higher salaries than QC (Quality Control) roles due to their focus on process improvement and prevention. QA roles often require analytical skills and may involve certifications like Six Sigma, which can also influence pay levels. Salary differences can vary based on industry, experience, and location.

What is the role of QA in customer service?

In customer service, QA (Quality Assurance) involves monitoring and evaluating interactions between representatives and customers to ensure adherence to company standards, policies, and quality metrics. QA analysts identify areas for improvement, provide feedback, and help develop training to enhance service consistency and customer satisfaction.

What is a Customer Service Quality Assurance job?

A Customer Service Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure service standards are met. QA specialists analyze calls, chats, and emails to assess agent performance, provide feedback, and identify areas for improvement. They help maintain consistency, enhance customer satisfaction, and support training efforts. The role also involves creating reports, tracking key performance metrics, and recommending process improvements.

What are some typical daily responsibilities for someone working in Customer Service Quality Assurance?

As a Customer Service Quality Assurance specialist, your daily tasks often include monitoring live or recorded interactions between customers and service representatives, evaluating them against standardized quality criteria, and providing actionable feedback to team members. You may also be responsible for creating reports on quality trends, identifying training opportunities, and collaborating with team leads or trainers to implement improvements. Additionally, you might participate in calibration sessions to ensure consistency in scoring and develop guidelines to enhance the customer experience. This role involves both independent analysis and active collaboration with the wider customer service team.

Is QA a good entry level job?

Customer Service Quality Assurance roles are often suitable for entry-level candidates as they typically require strong communication skills and attention to detail rather than extensive experience. These positions can provide a foundation in quality standards, customer interaction, and performance monitoring, making them accessible for those starting their careers in customer service or quality assurance. Certifications in quality management or familiarity with call center tools can be beneficial but are not always required for entry-level positions.

What are the top 3 skills for a quality assurance specialist?

A customer service quality assurance specialist needs strong communication skills to evaluate interactions effectively, attention to detail to identify issues accurately, and analytical abilities to interpret data and improve service quality. Familiarity with quality assurance tools and understanding customer service standards are also important for success in this role.

What are the key skills and qualifications needed to thrive in the Customer Service Quality Assurance position, and why are they important?

To thrive as a Customer Service Quality Assurance professional, you need expertise in quality monitoring, process evaluation, and understanding customer service metrics, often supported by a background in customer service or a related field. Familiarity with quality management software, CRM systems, and tools like speech analytics or call recording platforms is highly beneficial. Strong attention to detail, analytical thinking, and effective communication are standout soft skills for this role. These skills are vital for ensuring consistent service standards, identifying areas for improvement, and supporting a culture of continuous quality enhancement within customer service teams.

More about Customer Service Quality Assurance jobs
What cities are hiring for Customer Service Quality Assurance jobs? Cities with the most Customer Service Quality Assurance job openings:
What are the most commonly searched types of Customer Service Quality Assurance jobs? The most popular types of Customer Service Quality Assurance jobs are:
What states have the most Customer Service Quality Assurance jobs? States with the most job openings for Customer Service Quality Assurance jobs include:
What job categories do people searching Customer Service Quality Assurance jobs look for? The top searched job categories for Customer Service Quality Assurance jobs are:
Customer Service Quality Assurance jobs near you
Infographic showing various Customer Service Quality Assurance job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.
Senior Service Quality Assurance Analyst

Senior Service Quality Assurance Analyst

SV Tech Systems Inc

Minneapolis, MN

Contractor

Re-posted 5 days ago

Job description

Company Description

SV Tech Systems prides itself in being the leading provider of recruitment and staffing services for a wide range of industries. We provide staffing services to firms throughout the United States and Canada. We attract the best pool of talent with the aim of nurturing sound work ethics and solid values amongst a highly motivated and diverse workforce. We provide world-class technology services by constantly exploring and implementing innovative solutions that drive long-term value to our customers. We believe that success is a measure of performance; therefore, we help customers envision and shape their future around the key drivers of technology, productivity and cost-effectiveness. Our expertise is derived from years of delivering world class IT staffing services to every company from a small start up to the fortune 500. SV Tech is committed to delivering innovation; therefore we collaborate with our clients to help them become high-performance businesses.

Job Description
Title            : Sr. Service QA Analyst
Location    : Minneapolis, MN
Duration    : 6 Months

Senior Service Quality Assurance Analyst
A Minneapolis, MN client is looking for a Senior Service Quality Assurance Analyst.
This position will start ASAP and is anticipated to end 6/30/15.
The successful candidate to fill this Senior Service Quality Assurance position will require previous QA experience in an Agile (scrum) environment.  The QA Analyst participates and fulfills a variety of responsibilities conjointly with a cross-functional team and requires a person who can think outside the box, work with a a variety of people and challenges as well as in an environment that is flexible and fast paced.  This position is responsible for building test cases, asking questions and challenging assumptions to help clarify the business requirements, participating in estimating stories, providing fast feedback to developers and Product Owner, participating in release readiness, and enforcing the definition of done.
This position is responsible for leading and developing automated test strategies and scripts that can provides repeatable, consistent, regression tests for Saleesforce.com functionality.  Experience with HP Quick Test Pro is required and experience in HP Quality Center administration is a definite plus.  
ROLES AND RESPONSIBILITIES
    In-depth understanding of Software Testing Methodology (Agile/Scrum) which includes Test Planning, Test Coverage, Unit Test Development, Functional Test Development, Test Execution, Test Triage, Fix Verification and Regression Testing.
    Test Execution: Triage Automated Tests. Conduct Functional, Regression, to assure Functionality is working as expected.
    Works with minimal direction from management
    Works well in fast-paced, team environment
    Ability to coordinate testing efforts with other members, service owners and development team
    Participates in sprint planning and assists Product Owner in ensuring user stories are understood and testable
    Participates in test plan and test case reviews and assists in the QA process
    Can accurately and effectively communicate testing status to Service Director, knows how to use accumulated project data to present status
     Actively discovers, researches and makes recommendations for process improvement
    Automates manual test cases and knows when automation of test cases is useful as well as not
Automation Specific: Functional/Regression Automation Testing
    Being able to lead automation tasks with a project
    Being able to design a solid automation framework where test scripts are reusable and easily maintained
    Create and communicate automation programming standards to team members
    Self-motivated with a "Lead by example" attitude
    Define, design, develop, execute automated and manual tests and review results
    Promote automation benefits
SKILLS/ABILITIES:
    Ability to conduct, monitor and provide feedback to others for Unit/Functional/ Regression Test Execution
    Problem Research and Error Isolation: Conduct analysis of testing results/failures. Prepare and submit detailed problem reports for correction. Work with Business Owners and development staff to resolve issues.
    Fix Verification/Impact Analysis: Verify problems reported during testing are working as designed. Verify no further regressions are caused by the fix.
    Responsible for communicating with Service Director on test progress/status in a timely manner.
    Develop high and in-depth Product Knowledge and develop Subject Matter Expertise. Able to access impact of changes through our product and determine test coverage needed.
    Ability to work with Product Owner for customer priorities, escalated items and to meet project completion dates with acceptable levels of software quality
    Analyze defects. Expand test coverage, test documentation and test execution accordingly.
    Able to identify and implement solutions for Process and Testing improvements.
    Produce or improve process and procedure documentation
    Strong analytical skills, attention to detail and consistent follow-through to assure problems are resolved and Product meets established criteria
    Excellent written and verbal communication skills. Must be able to communicate with individuals with all levels of technical and non-technical skill sets
    Excellent interpersonal skills and the ability to work independently or as part of a team, people skills are essential
    Good listening skills; problem solving and the ability to handle multiple projects at once is necessary
    Ability to demonstrate initiative for identifying problems, determining solutions, suggesting and implementing Process and Testing improvements
    The ability to handle objections, criticism and counter professionally as necessary


Qualifications
 REQUIRED QUALIFICATIONS:
    Education: BS degree with an emphasis in CS/MIS/CIS
    Understanding of Software Development and Testing Methodologies (specifically Agile/Scrum/TDD)
    Must have the ability to develop Test Procedures, Test Plans and Test Strategies
    5+ years of experience in developing tests and test data for software systems, Web and Mobile applications
    5+ years of experience in test execution of software systems, Web and Mobile applications
    Experience working with Stakeholders regarding information gathering and problem identification
    Experience with HP Quick Test Professional
PREFERRED QUALIFICATIONS:
    Experience with Salesforce or other Client Relationship Management products a definite plus
    Certification in Quality Assurance highly desirable
    Certification in test automation highly desirable
    Experience with tools other than HP Quality Center and HP Quick Test Professional (ie. Jira, Selenium for example) a plus
    Experience with HP Quality Center administration a plus
    5+ years of software development a plus


Additional Information

Regards,

Praveen,

Technical Recruiter,

830 Stewart DR, Suite # 241 Sunnyvale, CA-94085

Office: (408)-496-3744. |Fax: 408-716-2410

Email: [email protected] |Web: www.svtechsystems.com

Gtalk: [email protected]   

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