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Customer Service Quality Assurance Jobs (NOW HIRING)

Wallenius Wilhelmsen

Quality Assurance

Brunswick, GA · On-site

$19.50/hr

Manufacturing-Quality Assurance Are you looking to join a company where you'll work with new, top ... Maintain regular and frequent communication with both internal, (Keen Customer Service, Safety, and ...

Aerotek

Quality Assurance

Bettendorf, IA

$26 - $29/hr

Investigate and resolve customer complaints, warranty claims, and supplier quality issues. * Review ... About Aerotek Aerotek ® Inc. provides staffing and services solutions in manufacturing, logistics ...

Aston Carter

Quality Assurance

Bettendorf, IA · On-site

$29 - $31/hr

You will process customer complaints and warranty claims, assist production in handling non ... service. The company is an equal opportunity employer and will consider all applications without ...

DHL

Quality Assurance Supervisor

Litchfield Park, AZ · On-site

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

sbhg

Quality Assurance Assistant - Support

Long Beach, CA

$20.50 - $26.75/hr

Demonstrating good customer service skills when speaking with family members of clients * Recording ... Sharing findings with the QA Manager by submitting the Service Validation report on a monthly basis ...

DPDHL

Quality Assurance Supervisor

Stockbridge, GA

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

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All JobsCustomer Service Quality Assurance Jobs

Customer Service Quality Assurance information

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$38K

$118.1K

$179K

How much do customer service quality assurance jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service quality assurance in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What is the role of quality assurance in customer service?

In customer service, quality assurance involves monitoring and evaluating interactions to ensure they meet company standards and deliver a positive customer experience. QA specialists analyze calls, chats, or emails, provide feedback, and implement training to improve service consistency and effectiveness.

What is a customer service quality assurance?

A Customer Service Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure service standards are met. QA specialists analyze calls, chats, and emails to assess agent performance, provide feedback, and identify areas for improvement. They help maintain consistency, enhance customer satisfaction, and support training efforts. The role also involves creating reports, tracking key performance metrics, and recommending process improvements.

What are the typical daily responsibilities of a customer service quality assurance?

As a Customer Service Quality Assurance specialist, your daily tasks often include monitoring live or recorded interactions between customers and service representatives, evaluating them against standardized quality criteria, and providing actionable feedback to team members. You may also be responsible for creating reports on quality trends, identifying training opportunities, and collaborating with team leads or trainers to implement improvements. Additionally, you might participate in calibration sessions to ensure consistency in scoring and develop guidelines to enhance the customer experience. This role involves both independent analysis and active collaboration with the wider customer service team.

What are the key skills and qualifications needed to thrive in customer service quality assurance, and why are they important?

To thrive as a Customer Service Quality Assurance professional, you need expertise in quality monitoring, process evaluation, and understanding customer service metrics, often supported by a background in customer service or a related field. Familiarity with quality management software, CRM systems, and tools like speech analytics or call recording platforms is highly beneficial. Strong attention to detail, analytical thinking, and effective communication are standout soft skills for this role. These skills are vital for ensuring consistent service standards, identifying areas for improvement, and supporting a culture of continuous quality enhancement within customer service teams.

More about Customer Service Quality Assurance jobs
What cities are hiring for Customer Service Quality Assurance jobs? Cities with the most Customer Service Quality Assurance job openings:
What are the most commonly searched types of Customer Service Quality Assurance jobs? The most popular types of Customer Service Quality Assurance jobs are:
What states have the most Customer Service Quality Assurance jobs? States with the most job openings for Customer Service Quality Assurance jobs include:
What job categories do people searching Customer Service Quality Assurance jobs look for? The top searched job categories for Customer Service Quality Assurance jobs are:
Customer Service Quality Assurance jobs near you
Infographic showing various Customer Service Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

Quality Assurance Representative

CONSUMER DEFENSE PARTNERS LLC

Boynton Beach, FL • On-site

$21 - $24/hr

Full-time

PTO

Re-posted 8 days ago

Job description

We are seeking a detail-oriented Quality Assurance Representative to monitor and evaluate interactions between our representatives and clients to ensure compliance with company policies, regulatory requirements, and customer service standards. This role is critical in maintaining operational excellence and protecting both our clients and the organization.
The ideal candidate will have experience in debt settlement, financial services, or call center quality assurance and possess strong analytical and communication skills.
Key Responsibilities

  • Monitor and evaluate inbound and outbound client calls to ensure adherence to company policies, scripts, and regulatory requirements.
  • Review client files, enrollment documents, and communications for accuracy, completeness, and compliance.
  • Ensure compliance with applicable regulations including TCPA, FDCPA, and other consumer protection standards.
  • Identify trends, risks, and areas of improvement within sales and customer service teams.
  • Provide detailed QA feedback and scoring to representatives and management.
  • Assist with training initiatives and coaching opportunities based on QA findings.
  • Maintain accurate records of QA reviews and audit results.
  • Escalate compliance concerns or potential violations to management.
  • Collaborate with operations, compliance, and training teams to improve processes and customer experience.
Qualifications

  • 2+ years of Quality Assurance experience in a call center environment (debt settlement or financial services preferred)
  • Strong understanding of debt settlement processes and compliance requirements
  • Familiarity with TCPA, FDCPA, and consumer protection regulations preferred
  • Excellent attention to detail and analytical skills
  • Ability to provide constructive feedback and coaching
  • Strong written and verbal communication skills
  • Proficiency with CRM systems and call monitoring tools
  • Ability to manage multiple tasks in a fast-paced environment
Preferred Experience

  • Experience working within a debt settlement or debt relief company
  • Experience auditing sales, customer service, and retention calls
  • Experience auditing client files for accuracy and compliance
  • Experience working in CRM’s
Compensation & Benefits

  • Competitive salary based on experience
  • Performance-based incentives
  • Paid time off and company holidays
  • Opportunities for growth within a rapidly expanding organization