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Customer Service Quality Assurance Jobs (NOW HIRING)

DHL Germany

Quality Assurance Supervisor

Modesto, CA · On-site

$70.30 - $90/hr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily. * Plan, conduct, and act ...

EnergySolutions Services Inc

QA Manager

Charlotte, NC · On-site

Is responsible for the effective development and implementation of QA programs/program elements to ensure all products and services meet organizational standards and customer requirements. JOB DUTIES ...

DPDHL

Quality Assurance Supervisor

Union City, GA · On-site

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

New

EnergySolutions Services Inc

QA Manager

Barnwell, SC · On-site

Is responsible for the effective development and implementation of QA programs/program elements to ensure all products and services meet organizational standards and customer requirements. * Provides ...

SOAR365

Quality Assurance Specialist

Richmond, VA · On-site

$21/hr

We are seeking a Quality Assurance Specialist to help ensure the highest standards of janitorial ... A commitment to safety, quality, customer service, and operational excellence is required.Hours ...

DHL

Quality Assurance Supervisor

Goodyear, AZ · On-site

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

DPDHL

Quality Assurance Supervisor

Modesto, CA · On-site

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

DPDHL

Quality Assurance Supervisor

Aurora, CO · On-site

$55K - $90K/yr

The Quality Assurance Supervisor role has a national salary range of $55,000 - $90,000. For roles ... Ensure customer service and business standards requirements are met daily * Plan, conduct, and act ...

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All JobsCustomer Service Quality Assurance Jobs

Customer Service Quality Assurance information

See salary details

$38K

$118.1K

$179K

How much do customer service quality assurance jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service quality assurance in the United States is $118,074.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $144,500.00 per year, depending on experience, location, and employer.

What is a customer service quality assurance?

A Customer Service Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure service standards are met. QA specialists analyze calls, chats, and emails to assess agent performance, provide feedback, and identify areas for improvement. They help maintain consistency, enhance customer satisfaction, and support training efforts. The role also involves creating reports, tracking key performance metrics, and recommending process improvements.

What are the typical daily responsibilities of a customer service quality assurance?

As a Customer Service Quality Assurance specialist, your daily tasks often include monitoring live or recorded interactions between customers and service representatives, evaluating them against standardized quality criteria, and providing actionable feedback to team members. You may also be responsible for creating reports on quality trends, identifying training opportunities, and collaborating with team leads or trainers to implement improvements. Additionally, you might participate in calibration sessions to ensure consistency in scoring and develop guidelines to enhance the customer experience. This role involves both independent analysis and active collaboration with the wider customer service team.

What are the key skills and qualifications needed to thrive in customer service quality assurance, and why are they important?

To thrive as a Customer Service Quality Assurance professional, you need expertise in quality monitoring, process evaluation, and understanding customer service metrics, often supported by a background in customer service or a related field. Familiarity with quality management software, CRM systems, and tools like speech analytics or call recording platforms is highly beneficial. Strong attention to detail, analytical thinking, and effective communication are standout soft skills for this role. These skills are vital for ensuring consistent service standards, identifying areas for improvement, and supporting a culture of continuous quality enhancement within customer service teams.

Is customer service quality assurance a good entry-level job?

Customer Service Quality Assurance roles are often suitable for entry-level candidates as they typically require strong communication skills and attention to detail rather than extensive experience. These positions may involve monitoring customer interactions, providing feedback, and using quality assurance tools, making them accessible for those starting in customer service or related fields.
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Customer Service Quality Assurance jobs near you
Infographic showing various Customer Service Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $118,074 per year, or $56.8 per hour.

QA - Quality Assurance Analyst

Resource Consultings Services Inc.

Jackson, MS • Remote

Contractor

Re-posted 18 days ago

Job description

Role: QA - Quality Assurance Analyst – SME Level

Location: Jackson, MS 39211 – Remote

Duration: 3 years with possible extension

 

Visa: Any

Prior state experience is highly desired 

5-6 Page resume only  

Bachelor’s Degree

Must Have:

Database Entity Design

Samples of previous documents created strongly preferred.

PL/SQL

Data Factory/Synapse

SQL Server

DevOps

Oracle

Stored Procedures

Visio

Software Development Life Cycle

Scrum / Agile

C#

Job Description:

This position will require a qualified Quality Assurance Analyst to take the lead on the following

tasks:

• Review and validate the output of SQL and ETL development to ensure data

accuracy, consistency, and alignment with business rules.

• Develop and execute detailed data test plans, test cases, and validation scripts

targeting Azure Synapse pipelines, stored procedures, and data

transformations.

• Reconcile data between source systems, staging areas, and curated data layers

in Azure Data Lake or Synapse.

• Conduct regression testing on modified pipelines, stored procedures, or data

models to confirm that changes do not introduce new issues.

• Collaborate with data engineers, ETL developers, and business analysts to

document and resolve data discrepancies.

• Maintain data QA documentation including test results, issue logs, and

validation procedures.

• Support the development of automated data quality checks or unit tests using

SQL, Python, or other approved tools.

• Contribute to continuous improvement of QA processes, data validation

frameworks, and DevOps testing integration.