Customer Service Quality Assurance Analyst Location: Miami, FL Department: Quality Assurance About eMed eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health ...
Customer Service Quality Assurance Analyst Location: Miami, FL Department: Quality Assurance About eMed eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health ...
Quality Assurance Analyst The Quality Assurance Analyst is responsible for managing and completing ... customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input ...
Quality Assurance Analyst The Quality Assurance Analyst is responsible for managing and completing ... customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input ...
Temporary Customer Service Representative
Valdez, AK · On-site
$22.78/hr
Temporary Job Number: T26.26 Department: City Clerk Opening Date: 07/22/2026 The City of Valdez City Clerk is hiring a temporary Customer Service Representative to aid in covering staff shortages in ...
Temporary Customer Service Representative
Valdez, AK · On-site
$22.78/hr
Temporary Job Number: T26.26 Department: City Clerk Opening Date: 07/22/2026 The City of Valdez City Clerk is hiring a temporary Customer Service Representative to aid in covering staff shortages in ...
The manufacturing Quality Assurance Analyst is responsible for managing and completing the returns ... customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input ...
The manufacturing Quality Assurance Analyst is responsible for managing and completing the returns ... customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input ...
Quality Assurance Lead (Temporary)
Saint Paul, MN · On-site
$24/hr
Complete documentation reviews, chart audits, medication audits, environmental audits, and service ... Track quality assurance data and prepare reports for leadership review.Investigations & Incident ...
Quick apply
Quality Assurance Lead (Temporary)
Saint Paul, MN · On-site
$24/hr
Complete documentation reviews, chart audits, medication audits, environmental audits, and service ... Track quality assurance data and prepare reports for leadership review.Investigations & Incident ...
From technical services and wireline to rentals and accommodations, we keep our customers ... A strong background in equipment inspection, maintenance or quality assurance. PREFERRED ...
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Bilingual QA Evaluator
$24.04 - $26.44/hr
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Bilingual QA Evaluator
$24.04 - $26.44/hr
Evaluate customer service interactions by listening to calls and reviewing emails to ensure ... If eligible, the benefits available for this temporary role may include the following: • Medical ...
Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ... Customer Relations Business Specialists based on quality assurance findings. Partner with ...
Conduct and/or supervise live call monitoring and recorded interaction reviews to evaluate service ... Customer Relations Business Specialists based on quality assurance findings. Partner with ...
Customer Service Quality Specialist
$57K - $75K/yr
The Customer Service Quality Specialist monitors and evaluates customer service interactions to help ensure consistent service quality and compliance with established standards. This role provides ...
Customer Service Quality Specialist
$57K - $75K/yr
The Customer Service Quality Specialist monitors and evaluates customer service interactions to help ensure consistent service quality and compliance with established standards. This role provides ...
... customer issues. Individual would work closely with Owners and Managers of the Renewal by Andersen ... resolve service, product quality issues. Responsibilities: -Facilitates communication and ...
New
... customer issues. Individual would work closely with Owners and Managers of the Renewal by Andersen ... resolve service, product quality issues. Responsibilities: -Facilitates communication and ...
New
Quality Assurance Specialist (Call Monitoring)
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Quality Assurance Specialist (Call Monitoring)
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Monday-Friday | 8:00 AM - 5:00 PM Job Type: Full-Time | Temp-to-Hire PSU Benefits: Weekly Pay ... Personnel Services Unlimited (PSU) is hiring a Quality Assurance Inspector for a local manufacturer.
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Quick apply
Monday-Friday | 8:00 AM - 5:00 PM Job Type: Full-Time | Temp-to-Hire PSU Benefits: Weekly Pay ... Personnel Services Unlimited (PSU) is hiring a Quality Assurance Inspector for a local manufacturer.
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Quality Assurance Technician
Streetsboro, OH · On-site
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Quality Assurance Technician
Streetsboro, OH · On-site
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Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Quality Assurance Technician position, please submit your ...
Temporary Customer Service Professional I
$19 - $22.25/hr
Temporary Customer Service Professional I Temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). This ...
Temporary Customer Service Professional I
$19 - $22.25/hr
Temporary Customer Service Professional I Temporary remote opportunity available to candidates in WA, ID, OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE). This ...
Q.A. Supervisor
$60K - $72K/yr
Q.A. SUPERVISOR A newly created role is now open for a Q.A. Supervisor in a growing company. You'll ... Strong commitment to customer service and safety protocol. This is a full-time perm role with ...
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Q.A. Supervisor
$60K - $72K/yr
Q.A. SUPERVISOR A newly created role is now open for a Q.A. Supervisor in a growing company. You'll ... Strong commitment to customer service and safety protocol. This is a full-time perm role with ...
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$60K - $72K/yr
Q.A. SUPERVISOR A newly created role is now open for a Q.A. Supervisor in a growing company. You'll ... Strong commitment to customer service and safety protocol. This is a full-time perm role with ...
Quick apply
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$60K - $72K/yr
Q.A. SUPERVISOR A newly created role is now open for a Q.A. Supervisor in a growing company. You'll ... Strong commitment to customer service and safety protocol. This is a full-time perm role with ...
Our client, an eCommerce company located in Wheat Ridge, needs a temporary Customer Account ... Qualifications: * Minimum of 2-3 years of Customer Service or Account Management experience
Quick apply
Our client, an eCommerce company located in Wheat Ridge, needs a temporary Customer Account ... Qualifications: * Minimum of 2-3 years of Customer Service or Account Management experience
Temporary Customer Service Representative - San Diego
San Diego, CA · On-site
$17 - $23/hr
Temporary Customer Service Representative Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and ...
Temporary Customer Service Representative - San Diego
San Diego, CA · On-site
$17 - $23/hr
Temporary Customer Service Representative Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and ...
Temporary Customer Service Representative - S. Houston
Houston, TX · On-site
$22 - $29/hr
Vortex Doors, America's highest quality and most customer-centric commercial and industrial door ... to join our team as a Temporary Customer Service Representative. As a Customer Service ...
Quick apply
Temporary Customer Service Representative - S. Houston
Houston, TX · On-site
$22 - $29/hr
Vortex Doors, America's highest quality and most customer-centric commercial and industrial door ... to join our team as a Temporary Customer Service Representative. As a Customer Service ...
Quality Assurance Manager
Mequon, WI · On-site
Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred * Strong communication, problem-solving, conflict resolution, and coaching ...
Quick apply
Quality Assurance Manager
Mequon, WI · On-site
Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred * Strong communication, problem-solving, conflict resolution, and coaching ...
Temporary Customer Service Quality Assurance information
See salary details
$11.78 - $14.29
2% of jobs
$14.29 - $16.81
9% of jobs
$16.81 - $19.32
10% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$19.32 - $21.83
27% of jobs
The median wage is $22.05 / hr.
$21.83 - $24.34
36% of jobs
$24.34 - $26.86
9% of jobs
$26.86 - $29.37
2% of jobs
$29.37 - $31.88
3% of jobs
$31.88 - $34.40
1% of jobs
$34.40 - $36.91
1% of jobs
$36.91 - $39.42
1% of jobs
$11
$23
$39
How much do temporary customer service quality assurance jobs pay per hour?
What are the key skills and qualifications needed to thrive as a temporary customer service quality assurance specialist?
What is the difference between Temporary Customer Service Quality Assurance vs Customer Service Representative?
| Aspect | Temporary Customer Service Quality Assurance | Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and evaluating customer interactions to ensure quality standards | Assisting customers directly with inquiries, issues, and product information |
| Work Environment | Call centers, quality assurance teams, remote or on-site | Customer service departments, retail stores, call centers |
| Required Skills | Communication, analytical skills, knowledge of quality standards | Communication, problem-solving, product knowledge |
| Certifications | Customer service or quality assurance certifications beneficial | Customer service training or certifications often preferred |
Temporary Customer Service Quality Assurance roles focus on evaluating and improving customer interactions, while Customer Service Representatives handle direct customer support. Both roles require strong communication skills, but their responsibilities and work environments differ significantly.
What are some common challenges faced in a temporary customer service quality assurance role and how can they be addressed?
What is a temporary customer service quality assurance?
What cities are hiring for Temporary Customer Service Quality Assurance jobs?
Cities with the most Temporary Customer Service Quality Assurance job openings:
What are the most commonly searched types of Customer Service Quality Assurance jobs?
The most popular types of Customer Service Quality Assurance jobs are:
What states have the most Temporary Customer Service Quality Assurance jobs?
States with the most job openings for Temporary Customer Service Quality Assurance jobs include:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
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Job description
Location: Miami, FL
Department: Quality Assurance
About eMed
eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
The Role
We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this role, you will review interactions, deliver feedback, and ensure compliance with company standards to continuously improve eMed's patient and client experience.
What You'll Do
1. Interaction Review & Evaluation
- Multi-Channel Auditing: Review and assess customer interactions across phone, email, chat, and SMS channels for compliance, professionalism, accuracy, and overall effectiveness.
- Standards Alignment: Align evaluations with eMed's policies, procedures, and customer service standards, flagging deviations and escalating patterns as needed.
- Documentation: Maintain accurate, organized records of all QA reviews and findings to support trending, reporting, and audit readiness.
2. Feedback & Coaching
- Agent Feedback: Provide detailed, constructive feedback and actionable coaching to improve agent performance, communication quality, and adherence to best practices.
- Trend Identification: Identify recurring gaps in agent interactions and proactively recommend process or training improvements to resolve root causes.
- Performance Tracking: Track individual agent quality scores over time, maintaining a clear record of progress and identifying agents who may benefit from additional coaching or support.
3. Vendor Collaboration & Reporting
- Vendor Report Management: Track and manage accurate, up-to-date, and accessible vendor QA evaluation reports for internal stakeholders.
- Collaboration Sessions: Collaborate regularly with vendor partners to discuss QA trends, share findings, and align on improvements.
4. Continuous Improvement
- Process Enhancement: Help refine QA frameworks, rubrics, and feedback processes to maintain effectiveness as eMed's customer experience function scales.
- Cross-Functional Input: Share QA findings with Customer Experience leadership and teams to inform training, scripting, and operational improvements.
Required Experience:
- 1-2 years of QA, customer service, or related experience preferred; multi-channel environment familiarity (phone, email, chat, SMS) is a strong plus.
- Tools Proficiency: Proficiency in Google Docs, Google Sheets, or Microsoft Excel for documentation, reporting, and data tracking.
- B2B Healthcare Knowledge: Deep understanding of the US healthcare landscape, specifically how self-insured employers purchase health benefits.
- Bilingual: English/Spanish
Skills & Competencies:
- Listening & Attention to Detail: Exceptional listening and attention to detail to identify subtle tone, compliance, and quality issues across high interaction volumes.
- Written Communication: Excellent written and verbal communication, strong grammar, and the ability to deliver clear, specific, constructive feedback.
- Communication: Ability to translate complex data into actionable insights for C-Level executives and Board members.
At eMed, we're redefining how care is delivered, empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships and helping businesses make healthcare more accessible, affordable, and effective.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with Company Match)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Catered Breakfast and Lunch, Plus Snacks
- Wellness Resources