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Temporary Customer Service Quality Assurance Jobs

AMMEGA

Customer Service - Quality

Franklin Park, IL · On-site

Quality Assurance Analyst The Quality Assurance Analyst is responsible for managing and completing ... customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input ...

Ammega

Customer Service - Quality

Franklin Park, IL · On-site

The manufacturing Quality Assurance Analyst is responsible for managing and completing the returns ... customer service, sales, and others as needed. The Analyst will answer inquiries, accurately input ...

TEKsystems

Bilingual QA Evaluator

Englewood, CO

$24.04 - $26.44/hr

Evaluate customer service interactions by listening to calls and reviewing emails to ensure ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

Area Temps

Quality Assurance Technician

Streetsboro, OH · On-site

$22/hr

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Quality Assurance Technician position, please submit your ...

Home Helpers

Quality Assurance Manager

Mequon, WI · On-site

Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred * Strong communication, problem-solving, conflict resolution, and coaching ...

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How much do temporary customer service quality assurance jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for temporary customer service quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a temporary customer service quality assurance specialist?

To thrive as a Temporary Customer Service Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance methodologies, and usually some experience in a customer-facing role. Familiarity with call monitoring software, CRM systems, and reporting tools is commonly required, along with knowledge of quality standards like ISO or Six Sigma. Strong analytical skills, attention to detail, and effective communication make someone excel in this position. These competencies ensure consistent service quality, identify areas for improvement, and help maintain high customer satisfaction during temporary assignments.

What is the difference between Temporary Customer Service Quality Assurance vs Customer Service Representative?

AspectTemporary Customer Service Quality AssuranceCustomer Service Representative
Primary RoleMonitoring and evaluating customer interactions to ensure quality standardsAssisting customers directly with inquiries, issues, and product information
Work EnvironmentCall centers, quality assurance teams, remote or on-siteCustomer service departments, retail stores, call centers
Required SkillsCommunication, analytical skills, knowledge of quality standardsCommunication, problem-solving, product knowledge
CertificationsCustomer service or quality assurance certifications beneficialCustomer service training or certifications often preferred

Temporary Customer Service Quality Assurance roles focus on evaluating and improving customer interactions, while Customer Service Representatives handle direct customer support. Both roles require strong communication skills, but their responsibilities and work environments differ significantly.

What are some common challenges faced in a temporary customer service quality assurance role and how can they be addressed?

In a Temporary Customer Service Quality Assurance role, quickly adapting to company-specific standards and processes can be challenging due to the short-term nature of the position. You may also need to build rapport with team members rapidly and familiarize yourself with various customer service platforms. Effective communication, proactive learning, and seeking feedback from permanent team members can help you overcome these hurdles and make a positive impact in a limited timeframe.

What is a temporary customer service quality assurance?

Temporary Customer Service Quality Assurance roles involve monitoring and evaluating customer service interactions for a set period, usually to support special projects or cover short-term staffing needs. Individuals in these positions review customer calls, emails, or chats to ensure representatives adhere to company standards and provide high-quality service. They may also provide feedback, assist with training, and help identify areas for improvement. Temporary roles can last from a few weeks to several months, depending on business needs.

What cities are hiring for Temporary Customer Service Quality Assurance jobs?

Cities with the most Temporary Customer Service Quality Assurance job openings:

What are the most commonly searched types of Customer Service Quality Assurance jobs?

The most popular types of Customer Service Quality Assurance jobs are:

What states have the most Temporary Customer Service Quality Assurance jobs?

States with the most job openings for Temporary Customer Service Quality Assurance jobs include:

Temporary Customer Service Quality Assurance jobs near you

Customer Service Quality Assurance Analyst

eMed LLC

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Quality Assurance Analyst
Location: Miami, FL
Department: Quality Assurance
About eMed
eMed is a pioneering digital-health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
The Role
We are seeking a detail-oriented, bilingual (English/Spanish) Quality Assurance Analyst to evaluate and enhance customer interactions across phone, email, chat, and SMS. In this role, you will review interactions, deliver feedback, and ensure compliance with company standards to continuously improve eMed's patient and client experience.
What You'll Do
1. Interaction Review & Evaluation
  • Multi-Channel Auditing: Review and assess customer interactions across phone, email, chat, and SMS channels for compliance, professionalism, accuracy, and overall effectiveness.
  • Standards Alignment: Align evaluations with eMed's policies, procedures, and customer service standards, flagging deviations and escalating patterns as needed.
  • Documentation: Maintain accurate, organized records of all QA reviews and findings to support trending, reporting, and audit readiness.

2. Feedback & Coaching
  • Agent Feedback: Provide detailed, constructive feedback and actionable coaching to improve agent performance, communication quality, and adherence to best practices.
  • Trend Identification: Identify recurring gaps in agent interactions and proactively recommend process or training improvements to resolve root causes.
  • Performance Tracking: Track individual agent quality scores over time, maintaining a clear record of progress and identifying agents who may benefit from additional coaching or support.

3. Vendor Collaboration & Reporting
  • Vendor Report Management: Track and manage accurate, up-to-date, and accessible vendor QA evaluation reports for internal stakeholders.
  • Collaboration Sessions: Collaborate regularly with vendor partners to discuss QA trends, share findings, and align on improvements.

4. Continuous Improvement
  • Process Enhancement: Help refine QA frameworks, rubrics, and feedback processes to maintain effectiveness as eMed's customer experience function scales.
  • Cross-Functional Input: Share QA findings with Customer Experience leadership and teams to inform training, scripting, and operational improvements.
What You Have
Required Experience:
  • 1-2 years of QA, customer service, or related experience preferred; multi-channel environment familiarity (phone, email, chat, SMS) is a strong plus.
  • Tools Proficiency: Proficiency in Google Docs, Google Sheets, or Microsoft Excel for documentation, reporting, and data tracking.
  • B2B Healthcare Knowledge: Deep understanding of the US healthcare landscape, specifically how self-insured employers purchase health benefits.
  • Bilingual: English/Spanish

Skills & Competencies:
  • Listening & Attention to Detail: Exceptional listening and attention to detail to identify subtle tone, compliance, and quality issues across high interaction volumes.
  • Written Communication: Excellent written and verbal communication, strong grammar, and the ability to deliver clear, specific, constructive feedback.
  • Communication: Ability to translate complex data into actionable insights for C-Level executives and Board members.
Why Join eMed?
At eMed, we're redefining how care is delivered, empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships and helping businesses make healthcare more accessible, affordable, and effective.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Catered Breakfast and Lunch, Plus Snacks
  • Wellness Resources

Apply