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Temporary Customer Service Quality Assurance Jobs

J & B Medical

CSR - Quality Assurance

Wixom, MI · On-site

$19.75 - $24/hr

Come join J&B's Customer Service QA Team!! APPY NOW & GET YOUR SEAT in the 8/12 TRAINING CLASS! Full time in Wixom, MI The Customer Service Representative - Quality Assurance is responsible for ...

DigiCert

Customer Service Quality Strategist

Lehi, UT · On-site

$92K/yr

Design, implement, and continuously improve the Customer Service Quality Assurance program leveraging AI. * Maintain and evolve quality frameworks, evaluation methodologies, scorecards, calibration ...

SteerBridge

Quality Assurance Lead

Vienna, VA · On-site

Establish quality standards, scorecards, and evaluation methodologies across customer service and ... Develop Quality Assurance processes and procedures. Quality Systems, Process Design & Customer ...

SteerBridge

Quality Assurance Lead

Vienna, VA · Hybrid

Establish quality standards, scorecards, and evaluation methodologies across customer service and ... Develop Quality Assurance processes and procedures. Quality Systems, Process Design & Customer ...

Verida Inc

Quality Assurance Specialist

Villa Rica, GA · On-site

First point of contact when QA Manager is unavailable. * Active participant on Quality Management ... Problem solving skills, excellent time management skills. * 2-years' customer service experience.

Adecco

Quality Assurance

Morrisville, NC

$18.50 - $18.88/hr

... onboarding new temporary QA staff employed through the temporary agencies. · Partners and ... Effective people, customer service, interpersonal, detailed oriented, organizational, problem ...

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Temporary Customer Service Quality Assurance information

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How much do temporary customer service quality assurance jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for temporary customer service quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a temporary customer service quality assurance specialist?

To thrive as a Temporary Customer Service Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance methodologies, and usually some experience in a customer-facing role. Familiarity with call monitoring software, CRM systems, and reporting tools is commonly required, along with knowledge of quality standards like ISO or Six Sigma. Strong analytical skills, attention to detail, and effective communication make someone excel in this position. These competencies ensure consistent service quality, identify areas for improvement, and help maintain high customer satisfaction during temporary assignments.

What is the difference between Temporary Customer Service Quality Assurance vs Customer Service Representative?

AspectTemporary Customer Service Quality AssuranceCustomer Service Representative
Primary RoleMonitoring and evaluating customer interactions to ensure quality standardsAssisting customers directly with inquiries, issues, and product information
Work EnvironmentCall centers, quality assurance teams, remote or on-siteCustomer service departments, retail stores, call centers
Required SkillsCommunication, analytical skills, knowledge of quality standardsCommunication, problem-solving, product knowledge
CertificationsCustomer service or quality assurance certifications beneficialCustomer service training or certifications often preferred

Temporary Customer Service Quality Assurance roles focus on evaluating and improving customer interactions, while Customer Service Representatives handle direct customer support. Both roles require strong communication skills, but their responsibilities and work environments differ significantly.

What are some common challenges faced in a temporary customer service quality assurance role and how can they be addressed?

In a Temporary Customer Service Quality Assurance role, quickly adapting to company-specific standards and processes can be challenging due to the short-term nature of the position. You may also need to build rapport with team members rapidly and familiarize yourself with various customer service platforms. Effective communication, proactive learning, and seeking feedback from permanent team members can help you overcome these hurdles and make a positive impact in a limited timeframe.

What is a temporary customer service quality assurance?

Temporary Customer Service Quality Assurance roles involve monitoring and evaluating customer service interactions for a set period, usually to support special projects or cover short-term staffing needs. Individuals in these positions review customer calls, emails, or chats to ensure representatives adhere to company standards and provide high-quality service. They may also provide feedback, assist with training, and help identify areas for improvement. Temporary roles can last from a few weeks to several months, depending on business needs.

What cities are hiring for Temporary Customer Service Quality Assurance jobs?

Cities with the most Temporary Customer Service Quality Assurance job openings:

What are the most commonly searched types of Customer Service Quality Assurance jobs?

The most popular types of Customer Service Quality Assurance jobs are:

What states have the most Temporary Customer Service Quality Assurance jobs?

States with the most job openings for Temporary Customer Service Quality Assurance jobs include:

Temporary Customer Service Quality Assurance jobs near you

CSR - Quality Assurance

J&B Medical Supply Co Inc

Wixom, MI • On-site

$17/hr

Full-time

Posted 13 days ago

Job description

Description:

Are you a problem solver? Come join J&B's Customer Service QA Team!!

APPY NOW & GET YOUR SEAT in the 8/12 TRAINING CLASS!

Full time in Wixom, MI

The Customer Service Representative – Quality Assurance is responsible for researching why orders were held, then taking next steps to resolve.

Essential Functions:

· Reviews orders that were held and conducts research to discover cause.

· If an order is held because it requires a new prescription, then the request goes to Prescription Renewal Team for resolution.

· Other reasons may include a need for Prior Authorization, need for an AOB, the customer may be deceased or in a nursing home, or other discrepancy.

· In some cases, resolution may be tasked to another team. In other instances, the QA team can resolve, and the order may be released.

· Notifies IT if the issue was a system setting, so they can correct.

· Notes comments or other relevant information into system.

· Inform Team Support or Sr. Team Leader if there are unusual issues or matters requiring her attention or intervention.

· Make suggestions and assists with projects as able.

· Submit reports to leaders as requested.

Supervisory Responsibilities:

The Customer Service Representative has no supervisory responsibilities.

Position Type:

This is a full-time position, with a regular 40-hour work schedule of 8:00 am to 5:00 pm. At times, overtime may be required.

Required Education and Experience:

· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.

· High school diploma or GED

Other Duties:

All other duties as assigned by management. Please note this job description is not designed to cover or

Requirements:

· 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills.

· High school diploma or GED

Other Duties:

All other duties as assigned by management.