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Temporary Customer Service Quality Assurance Jobs

SteerBridge

Quality Assurance Lead

Vienna, VA · On-site

Establish quality standards, scorecards, and evaluation methodologies across customer service and ... Develop Quality Assurance processes and procedures. Quality Systems, Process Design & Customer ...

SteerBridge

Quality Assurance Lead

Vienna, VA · Hybrid

$110K - $140K/yr

Establish quality standards, scorecards, and evaluation methodologies across customer service and ... Develop Quality Assurance processes and procedures. Quality Systems, Process Design & Customer ...

ASM Research

Customer Service Quality Analyst

The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. To accomplish this, the QA Specialist reviews cases, emails, and ...

SteerBridge

Quality Assurance Lead

Vienna, VA · On-site

$110 - $140/hr

Establish quality standards, scorecards, and evaluation methodologies across customer service and ... Develop Quality Assurance processes and procedures. Quality Systems, Process Design & Customer ...

AccountStaff, Inc.

CSR QA Associate

Pittsburgh, PA · On-site

CSR QA Associate (Operations Quality Assurance) Join a quality-focused operations team where your evaluations directly improve customer experiences and program outcomes. As a CSR QA Associate ...

ASM Research

Customer Quality Assurance Specialist

The Customer Service Quality Assurance Specialist is responsible for supporting the operation by conducting quality assurance audits, analyzing results, providing feedback, and ensuring quality ...

New

OmniOn Power Inc.

WI · On-site

$90 - $120/hr

The business provides customers, across various industries, with end-to-end product and service ... The Service Quality Manager will lead quality assurance, quality control, compliance, and ...

New

Parsons Corporation

Customer Service Quality Manager

$103K - $181K/yr

Parsons is seeking a Customer Service Quality Manager with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills ...

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How much do temporary customer service quality assurance jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for temporary customer service quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is a temporary customer service quality assurance?

Temporary Customer Service Quality Assurance roles involve monitoring and evaluating customer service interactions for a set period, usually to support special projects or cover short-term staffing needs. Individuals in these positions review customer calls, emails, or chats to ensure representatives adhere to company standards and provide high-quality service. They may also provide feedback, assist with training, and help identify areas for improvement. Temporary roles can last from a few weeks to several months, depending on business needs.

What are the key skills and qualifications needed to thrive as a temporary customer service quality assurance specialist?

To thrive as a Temporary Customer Service Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance methodologies, and usually some experience in a customer-facing role. Familiarity with call monitoring software, CRM systems, and reporting tools is commonly required, along with knowledge of quality standards like ISO or Six Sigma. Strong analytical skills, attention to detail, and effective communication make someone excel in this position. These competencies ensure consistent service quality, identify areas for improvement, and help maintain high customer satisfaction during temporary assignments.

What are some common challenges faced in a temporary customer service quality assurance role and how can they be addressed?

In a Temporary Customer Service Quality Assurance role, quickly adapting to company-specific standards and processes can be challenging due to the short-term nature of the position. You may also need to build rapport with team members rapidly and familiarize yourself with various customer service platforms. Effective communication, proactive learning, and seeking feedback from permanent team members can help you overcome these hurdles and make a positive impact in a limited timeframe.

What is the difference between Temporary Customer Service Quality Assurance vs Customer Service Representative?

AspectTemporary Customer Service Quality AssuranceCustomer Service Representative
Primary RoleMonitoring and evaluating customer interactions to ensure quality standardsAssisting customers directly with inquiries, issues, and product information
Work EnvironmentCall centers, quality assurance teams, remote or on-siteCustomer service departments, retail stores, call centers
Required SkillsCommunication, analytical skills, knowledge of quality standardsCommunication, problem-solving, product knowledge
CertificationsCustomer service or quality assurance certifications beneficialCustomer service training or certifications often preferred

Temporary Customer Service Quality Assurance roles focus on evaluating and improving customer interactions, while Customer Service Representatives handle direct customer support. Both roles require strong communication skills, but their responsibilities and work environments differ significantly.

What cities are hiring for Temporary Customer Service Quality Assurance jobs?

Cities with the most Temporary Customer Service Quality Assurance job openings:

What are the most commonly searched types of Customer Service Quality Assurance jobs?

The most popular types of Customer Service Quality Assurance jobs are:

What states have the most Temporary Customer Service Quality Assurance jobs?

States with the most job openings for Temporary Customer Service Quality Assurance jobs include:

Temporary Customer Service Quality Assurance jobs near you

Temporary Customer Service Representative

City of Valdez, AK

Valdez, AK • On-site

$22.78/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $22.78 Hourly
Location : 212 Chenega Ave, Valdez, AK
Job Type: Temporary
Job Number: T26.26
Department: City Clerk
Opening Date: 07/22/2026
The City of Valdez City Clerk is hiring a temporary Customer Service Representative to aid in covering staff shortages in the upcoming months. This position, with minimal supervision, greets and directs telephone calls and visitors, and performs routine customer service functions including processing payment receipts and paperwork, answering inquiries regarding routine city operations, data entry, and other administrative tasks.
These knowledge, skills, and other characteristics are necessary to be successful in this position:
  • Skilled in providing customer service and responding to public inquiries
  • Knowledge of basic cash handling principles and techniques.
  • Ability to learn and use various software programs (Microsoft Office programs, accounting software, etc.) and standard office equipment.
  • Ability to maintain confidentiality.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to work under pressure, organize and prioritize work, and maintain composure when dealing with stressful situations.

MINIMUM QUALIFICATIONS:
A High School Diploma or GED. Two (2) years of customer service and data entry experience.
This is a temporary, non-benefited position working up to 37.5 hours per week
Position is open until filled with review of applications ongoing.
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
SUPERVISION RECEIVED: Direct management is received from the Deputy City Clerk.
PRIMARY DUTIES AND RESPONSIBILITIES:
  • Answers incoming City phone calls and directs callers to the correct person or department; takes and relays messages as appropriate; provides information to callers within scope of knowledge and ability.
  • Greets and assists customers in City Hall front lobby; provides information within scope of knowledge and ability.
  • Performs cashier duties in accordance with standard office procedures and City policy.
  • Receives payments, including fees, utility, taxes and other accounts receivable payments; counts and verifies totals; prepares and issues receipts; balances daily work and monies received.
  • Assists with absentee voting and voter registrations for elections.
  • Receives, documents and routes or processes (as appropriate) paperwork submissions for various administrative programs.
  • Assists Clerk's Office with other administrative tasks as needed.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
  • Work is performed in an office environment.
  • May be required to lift up to 25 lbs.

This is a non-benefited temporary position.

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